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What Is Talkdesk?

Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers.

Who Uses Talkdesk?

Our target market is customer-centric companies with at least 5 agents looking to improve customer experiences through more personalized, data-driven customer interactions.

Talkdesk Software - Talkdesk Callbar
Talkdesk Software - Talkdesk for Salesforce
Talkdesk Software - Talkdesk Live Reporting
Talkdesk Software - Historical Reporting
Talkdesk Software - Call Monitoring

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Reviews of Talkdesk

Average score

Overall
4.5
Ease of Use
4.7
Customer Service
4.6
Features
4.4
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Saskia
Saskia
Senior Director Sales Marketing in US
Verified LinkedIn User
Restaurants, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

It's easy to get in touch with Talkdesk's helpful staff

5.0 7 months ago

Comments: The marketing, sales , and financial industries all make use of the name "Talkdesk." In an effort to improve sales response time and activity transparency, it has been deployed extensively, with extremely varied results. The dialogue with a prospect may be timed and measured correctly, and CRM automation can begin immediately. Our marketing team now has much more time on their hands, and we have no plans to return to our previous, ineffective VOIP for business campaign.

Pros:

To function properly , Talkdesk needs access to a stable internet connection; when agents do, the app has shown to be dependable. It's easy to use and fits perfectly with Salesforce's current workflow thanks to the buttons. There have been a few hiccups with the integration, but they were all rather easy to fix. I give the registrar a perfect score of 10 since it is the most user-friendly and representative example of its sort that I have seen. The contact center's necessary tab for updates is nothing special, though. It's not well defined, the agents don't seem to care about the voicemail part, and it may be the best option.

Cons:

When an adviser receives an error response in a video conversation, the reason the number was ineffective may not be immediately apparent. Even while the number of tales has expanded, the capacity to produce stories by telephone is sluggish, clunky, and complicated. In order to view voicemails and missed calls, the identification needs an accessible tab. Although I understand that the minimalistic nature of a GPS display was intentional, having this information shown would be quite helpful.

Kallen
Director of Customer Support in US
Education Management, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Talkdesk: The perfect tool for your support team!

5.0 4 years ago

Comments: It has been an awesome experience using Talkdesk. This software has allowed us to grow and has supported us at every step. Additionally, their CX team is outstanding and very supportive.

Pros:

This software is incredibly easy to use. Agents learn to use this tool in a matter of moments. Additionally, the Studio for IVR allows incredible flexibility in our IVR. This has made it easier for client to get to the correct team and helped to improve their overall satisfaction.

Cons:

The Reports. Talkdesk recently launched Explore which houses all the reports in one location but it is still really hard to know which report to run. Once you find your desired report, you need to pull it out to excel or google sheets to manipulate the data and build any kind of visual. However, most of the data you want can be found in these reports.

Enrico
Customer Service Manager in US
Information Technology & Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

The Ideal Call Center Management For Business

5.0 2 months ago

Pros:

With Talkdesk, we have been able to monitor calls and the software makes handling customer service better From VoIP to call center management and call tracking, Talkdesk has it all and this makes it great.

Cons:

With Talkdesk, we have nothing to complain about as it has always delivered.

Tyson
Team Lead, Support in US
Marketing & Advertising, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Sleek Product for Small Start-Ups

3.0 4 years ago

Pros:

Talkdesk is a very easy and intuitive product to figure out, both on the front and back end. If you come across any issues, their support team is always quick and thorough with their responses.

Cons:

One of my biggest obstacles with TalkDesk is the reporting functionality. While I feel the front end is great, the back end reporting is sort of all over the place. Many of the reports need to be sent, rather than viewed in the browser. If they made the reporting as intuitive as the call interface, this product would be stellar!

Anthony
Telephony Manager in France
Hospitality, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

My Talkdesk experience

5.0 4 years ago

Comments: All people from Talkdesk are very involve since the deployment process. During implementation, we deal with PS, they are just amazing, and they understand very well our organization and how we work. They also help us to improve our contact center. After implementation, we have our CSM and TAM who are taking over and it was very smooth. When we were on "run" the support team have been also very reactive, they answer very fast on all our quick request.

Pros:

The best feature for me is the Salesforce integration. It was on our main requirement and I'm really happy because it's 100% integrated. The other thing very important is the easy way to implement the solution. Talkdesk is a very user-friendly tool and it's an easy software to use

Cons:

I would like to have more options and granularity on the Talkdesk roles and be able to personalize more who get access on which feature