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What Is Pipedrive?

Pipedrive is a smart sales tool that combines cutting-edge technology, inside sales knowledge and public resources to generate hot leads and fuel your go-to-market strategy. Let our state-of-the-art features, including Leads Inbox, Web Forms and Chatbot, help you track prospects and engage with them at the right time. Then, follow up and qualify them from one place to prioritize your biggest catch. Try Pipedrive free! No CC required!

Who Uses Pipedrive?

Sales teams and small and mid-sized businesses looking for a simple yet powerful sales tool to help them stay organized.

Where can Pipedrive be deployed?

Cloud-based
On-premise

About the vendor

  • Pipedrive
  • Located in London, UK
  • Founded in 2010

Pipedrive support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Albania, Algeria, American Samoa, Andorra, Argentina and 132 others

Languages

Czech, Dutch, English, Finnish, French and 11 others

Pipedrive pricing

Starting Price:

US$14.00/month
  • Yes, has free trial
  • No free version

Pipedrive does not have a free version but does offer a free trial. Pipedrive paid version starts at US$14.00/month.

Pricing plans get a free trial

About the vendor

  • Pipedrive
  • Located in London, UK
  • Founded in 2010

Pipedrive support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Albania, Algeria, American Samoa, Andorra, Argentina and 132 others

Languages

Czech, Dutch, English, Finnish, French and 11 others

Pipedrive videos and images

Pipedrive Software - Pipedrive’s kanban-style dashboard lets you visualize your sales funnel. Adjust your pipelines to your sales process and move deals along as they progress. We’ll notify you when you need to follow up.
Pipedrive Software - A central hub for contact management makes it quicker and easier for salespeople to access valuable customer information.
Pipedrive Software - Never miss a follow-up with automated sales conversations and AI-powered prompts to focus on the right leads.
Pipedrive Software - Speed up response time and never miss an opportunity again with two-way email sync. Connect up to five email accounts and keep prospects hooked with customizable templates.
Pipedrive Software - Draft quick, personalized emails from simple AI prompts, saving time and enhancing sales outreach.
View 6 more
Pipedrive video
Pipedrive Software - Pipedrive’s kanban-style dashboard lets you visualize your sales funnel. Adjust your pipelines to your sales process and move deals along as they progress. We’ll notify you when you need to follow up.
Pipedrive Software - A central hub for contact management makes it quicker and easier for salespeople to access valuable customer information.
Pipedrive Software - Never miss a follow-up with automated sales conversations and AI-powered prompts to focus on the right leads.
Pipedrive Software - Speed up response time and never miss an opportunity again with two-way email sync. Connect up to five email accounts and keep prospects hooked with customizable templates.
Pipedrive Software - Draft quick, personalized emails from simple AI prompts, saving time and enhancing sales outreach.

Features of Pipedrive

  • AI/Machine Learning
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Responses
  • Autoresponders
  • Batch Processing
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Call List Management
  • Campaign Management
  • Chatbot
  • Client Tracking
  • Client/Property Matching
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Document Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Feedback Management
  • For Financial Institutions
  • For Insurance Industry
  • For Sales Teams/Organizations
  • Forecasting
  • Geotargeting
  • Goal Setting/Tracking
  • Interaction Tracking
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Engagement
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Marketing Automation
  • Meeting Management
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • Online Forms
  • Opportunity Management
  • Patient Communications
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Pre-Configured Bot
  • Predictive Analytics
  • Project Management
  • Prospecting Tools
  • Quotes/Estimates
  • Real-time Consumer-facing Chat
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Activity Management
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Segmentation
  • Shared Contacts
  • Subscriber Management
  • Survey/Poll Management
  • Task Management
  • Template Management
  • Territory Management
  • Text Analysis
  • Third-Party Integration
  • Third-Party Integrations
  • Time on Site Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Visual Analytics
  • Workflow Management

Pipedrive Alternatives

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Zendesk Sell is sales CRM software that helps you close more deals.
Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
Sales CRM solution that helps businesses visualize opportunities by receiving leads from Facebook campaigns, chat services, & LinkedIn.
Streak is the only CRM integrated entirely within your Gmail inbox, and works alongside all your other Google Workspace applications.
Manage clients, automate admin work, and grow your business with the only all-in-one system for service-based businesses.
Pipeline CRM is ranked #1 CRM for mid-market businesses, empowering sales teams of 10+ across a breadth of industries.
Zendesk provides the complete customer service solution that’s easy to use and scales with your business.

Reviews of Pipedrive

Average score

Overall
4.5
Ease of Use
4.5
Customer Service
4.4
Features
4.3
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Peter
Peter
CEO in UK
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Pipedrive - selected ahead of HubSport

5.0 5 years ago

Comments: Very happy so far with PipeDrive - agonised initially about using it because of weaker marketing automation features and 1000 email limit on emails, but still its quick and easy to use and less 'how do you do that' than any of the other five or so CRM's we experimented with. Strongly recommend.

Pros:

Well integrated CRM that works. Clear, easy-to-navigate from company to lead to deal. Does not try to pretend to be a jack-of-all-trades. An excellent integrations universe provides options for superior specialist apps to provide improved functionality in that area of speciality. Looking at you Ontraport. Pricing is reasonable:- we are paying £150 for three users. Not cheap - its on the edge of our own affordability, but not as expensive as the frankly ridiculous HubSpot pricing. Nice free trial process and easy to start without nonsense of having to be sold to be some US-based rep for which I just do not have the time. Keap lost out to us here...

Cons:

Maximum of 1 000 names on an email. Even as a small SaaS business we will be hitting this limit with six months. The work around is relatively simple: we have used MailChimp, for which there is a great integration in PipeDrive. Using MailChimp means we do not need PipeDrive Professional (and MailChimp is cheaper than the extra cost of Professional over Advanced) but I would rather pay a bit more for an integrated solution. Design is perhaps not as slick as HubSpot, but the ease of adding additional fields to contacts, jumping between companies and contacts is better. Weak/no LinkedIn integration. Surely this must be the most important tool for B2B lead gen? Really should be more tightly integrated (e.g. add a lead directly from LinkedIn)

Alternatives Considered: Zoho CRM, Freshsales, Ontraport, Salesforce Sales Cloud, Keap and HubSpot Sales Hub

Reasons for Choosing Pipedrive: HubSpot is just too expensive. As a startup with just three sales people we just cannot justify close on £1000 a month for CRM and email functionality. I think HubSpot have drank the 'charge more' KoolAid and believe once you are trapped you will not escape. Pipedrive with suitable companion apps provide equivalent (or even superior) functionality to HubSpot at 20% of the price.

Switched From: HubSpot Sales Hub

Reasons for Switching to Pipedrive: Hubspot - price.. oooh that price. Ontraport - too much other stuff we will not use (what has a second rate ecommerce to do with a CRM...) SalesForce - old Keap - purchase process too complex Zoho - Jack of all trades master of none Freshsales - Jack of all trades master of none

Jamie
Jamie
Head of Growth in UK
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Great for efficiency & simplicity

5.0 6 months ago

Comments: I’m really pleased with the improved efficiency we’ve achieved by switching to Pipedrive and I can’t see us moving away anytime soon.

Pros:

It’s incredibly easy to move data from your old CRM and set up your pipelines. Even easier to manage opportunities at every stage. The alerts, activities and send from Pipedrive features are great for keeping organised and the forecasting function is decent too.

Cons:

It is geared around the sales process/kanban view so can be a little limiting when using it as a hybrid marketing & sales CRM. The insights dashboard building area is good but it doesn’t allow you to create bespoke charts/tables for every possible data point (fair enough for the price point).

Alternatives Considered: monday CRM and monday.com

Reasons for Choosing Pipedrive: I inherited Insightly from a previous employee and it was a bit of a mess; we needed to simplify the sales process and get a much clearer view of our pipeline and marketing/contact data. Pipedrive was the obvious choice.

Switched From: Insightly

Reasons for Switching to Pipedrive: Price, simplicity of setup and wide range of easy-to-implement integrations were the main standout benefits of Pipedrive.

Pipedrive Response

5 months ago

Jamie, thank you for sharing so meaningful insights and feedback!

Ryan
eCommerce and Marketing Manager in UK
Wholesale, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Great Tool For A Great Price

4.0 last month New

Comments: Overall it is a great tool that has great potential and I hope they improve on areas where they fall behind their competitors

Pros:

Pipedrive is great, it has a simple workflow while allowing a lot of customisation

Cons:

The email feature is lacking, considering the competition's features set in this area.

Alternatives Considered: HubSpot CRM

Reasons for Switching to Pipedrive: Pricing, HubSpot was very expensive in comparison and the costs just skyrocketed when we started looking at automation features.

Divya
Senior Analyst in US
Information Technology & Services, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Pathetic Customer Support

1.0 last month New

Comments: CRM platform is good but lack of good and active customer support, you can run your show for longer and waste your money.

Pros:

The most economical CRM platform. Good and handy tool. One can segregate the list by creating unique label, field and filter to it. Also, very easy to keep track of the activities. Wonderful features.

Cons:

Customer Support, CRM's customer support is of no use. When you explain your problems to them, they keep on asking 1000 question more, share print screen more, but unable to solve the problem. I requested them again and again to come online and support me, but they are unable to do it.

Jonathan
CEO in France
Education Management, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Solid CRM tool well-integrated with the apps ecosystem

5.0 2 months ago

Comments: First time using Pipedrive, after years of experience using Salesforce and Hubspot, and I really enjoy the user-centered experience. The tool has allowed us to build powerful sales automation (Activecampaign, Zapier, Calendly, Clickfunnels, etc) to empower our team to focus on closing more deals.

Pros:

Very intuitive CRM, with solid integrations with other apps through Zapier.

Cons:

The licence is not cheap and it was difficult to migrate data seamlessly from one pipedrive account to another.