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What Is RingEX?

RingEX offers widespread business support by being easily administered across all your locations, incorporates all your users, includes diverse calling options, and integrates your preferred accessory or device smoothly.

Who Uses RingEX?

RingEX is a flexible cloud-based solution which is ideal for businesses of all sizes.

RingEX Software - Unified platform
RingEX Software - Switch devices from Desktop to Mobile while on a meeting.
RingEX Software - Calendar and Contacts Integration

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Reviews of RingEX

Average score

Overall
4.2
Ease of Use
4.2
Customer Service
4.0
Features
4.3
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Rick
Rick
Owner in US
Verified LinkedIn User
Construction, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Ring Central is a solid small business phone service

5.0 2 years ago

Comments: Overall we really liked Ring Central. The only reason we switched away was because a friend started their own VOIP phone service and we got to support them and use it for cheap. I really like Ring Central and have recommended it to several friends over the years.

Pros:

We used Ring Central for about a year and it was always pretty good. I really liked the mobile app because it allowed us to work remotely and not have to pay for phone service at our employees homes.

Cons:

The phone service only ever had a problem when the internet went down on our office or in my neighborhood. Ring Central was great, the internet was not reliable enough.

cindy
manager in US
Nonprofit Organization Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

ring central is awesome

5.0 last year

Comments: Awesome experience, so far so good, reliable cost saving

Pros:

User friendly and easy to set up. Time and money saving

Cons:

no refunds on down time, you just have to call your sales team

RingCentral Response

last year

Hey Cindy, the Review Team appreciates your feedback! We are proud to provide you with a user-friendly experience that is easily implemented. If you have questions or want to continue the conversation, please email us at [email protected].

Verified Reviewer
Verified LinkedIn User
Transportation/Trucking/Railroad, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Very good VOiP

3.0 last year

Comments: Overall, our experience has been good we will be continuing to use RingCentral in the future

Pros:

The online portal is fantastic. It allows you to divert your calls very easily to a phone or even take them on your computer rather than your desk phone

Cons:

We do get several dropouts on desk phones a day Which sometimes makes it frustrating

RingCentral Response

last year

The Review Team thanks you for sharing your feedback with us! We're delighted to hear that you find RingCentral an excellent VoIP solution and appreciate the convenience our online portal offers for call diversion. We understand your concerns about dropouts on desk phones, and we apologize for any frustration this may have caused. Our team takes this feedback seriously and is committed to addressing and resolving any issues to improve your overall experience. To address this, please get in touch with our Support Team at your convenience here: https://support.ringcentral.com/contact-support.html. We appreciate your overall positive experience and commitment to continuing with RingCentral in the future! If you have anything else you'd like to share with the Review Team, please email us at [email protected]. Thank you for choosing RingCentral, and we look forward to continually serving your communication needs!

Ian
Prevent Manager in US
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Incredible Phone Management

5.0 2 years ago

Comments: We have had an excellent experience using RingCentral MVP. It has been essential for our communication within our team and with our clients. I would recommend to any company looking to have great video and telephone communications.

Pros:

We utilize the ability to manage all our users phones and licensing form the admin portal. Uses connections are very reliable and the VoIP options help us be more mobile. The administration is easy to learn and setup. Users are able to quickly pick up how to use phones.

Cons:

If we had to pick a con for this it would be that it really makes you use their phones if you want a physical phone at desks. It would be nice to use other brands.

Luke
Sales Dev Manager in US
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

RingCentral

5.0 last year

Comments: RingCentral has been easy to use and implement and recommend for small or large businesses.

Pros:

The ease of use and ability for our sales team to be able to answer calls that are meant for our team during business hours, and have a simple and organized location for all after-hours calls.

Cons:

No specific cons at this time. Before, the app did not include HUD features which made it more difficult, but this has been addressed.

RingCentral Response

last year

Hey Luke, we love to hear how our product delivers an organized solution that is easy for your team to implement! Thank you for sharing your experience with us and the community; if you would like to share more, please do not hesitate to email us at [email protected]. We appreciate you!

Thomas
IT Manager in Canada
Insurance, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Streamlined Communication and Stellar Service

5.0 2 years ago

Comments: The platform's user-friendly interface made setting up and managing our phone system incredibly easy. The call quality was exceptional, ensuring crystal-clear conversations with clients and colleagues. The range of features, such as call routing and voicemail transcription, greatly improved our efficiency and productivity. Overall, RingCentral provided a seamless and reliable communication solution that greatly enhanced our business operations. Can't recommend this product enough.

Pros:

We used the optional onboarding PM for our deployment to free up time with our IT Department and it was well worth the investment. This allowed us for a seamless go-live deployment!

Cons:

While the admin user interface is nice looking, it can be a little daunting at first because configurations can be done many ways. Further to this, it is not possible to test a 'what-if' after you are done programming (for example what-if a call comes in on X and they do Y where does the call get routed) leaving you to deploy into production and potentially cause downtime or issues.

Eric
Welder in US
Oil & Energy, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

work smart not harder work from home

4.0 2 years ago

Comments: This was an absolutely vital tool during the pandemic.

Pros:

Being able to have my full class in the video conference.

Cons:

It's a bit difficult to do large video conferences requiring a bit of maneuvering.

RingCentral Response

2 years ago

Eric, thank you for taking the time to express how our product has positively impacted you. If you want to tell us more, email us at [email protected]; the Review Team appreciates your feedback!

Thomas
IT/Technical Lead in US
Food & Beverages, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Overall works really well but they WILL NOT STOP PESTERING for reviews/feedback

3.0 2 years ago

Comments: Their platform is solid. The features are extensive. The call quality is good. The configuration backend is a bit wonky. They simply beg for feedback way way WAY too often. This has been going on for years.To everyone at RingCentral reading this. You DO NOT have consent to contact me or our company about this feedback. It's disgusting I now have to write this every time I leave feedback to not get a followup call.

Pros:

Features and functionality is great. Very extensive and works reliably. Apps are available for desktop, mobile, and tablet that all work pretty well (once you get past the takeover-popups)

Cons:

THEY. WILL. NOT. STOP. PESTERING. FOR. FEEDBACK. I cannot go 24 hours without a popup/takeover/email/phone call from RingCentral BEGGING me to tell them what I think of the software and to announce whatever new feature they released. Just this week, 3 different phone calls begging for feedback. This morning I get "Desktop app refresh" begging me to turn on the new interface which showed a dozen different "what this button does" "what that button does" popups. The tablet did the same thing yesterday and it took 5 minutes to get past all the "new feature" popups... every last one of them pointed to buttons and functions that have been there for years.The icing on the cake was a few months back I left them feedback about this very problem. I specifically selected that they MAY NOT contact me further about the issue. Not even an hour later they call me on the phone, interrupting me at work, to get more details... Had to block the number. A few days later they try calling my number 6 times in a row. When that didn't work they then called my boss to ask if he was the person to contact about the feedback. Meanwhile they emailed me about it twice with #NOCONSENT clearly written in the subject field.We use maybe a dozen different software packages/platforms for our business. RingCentral single handedly accounts for 80%+ of the "please leave feedback" and "check out this new feature" popups/emails.

Alex
Business Development Manager and Senior Marketing Strategist in US
Marketing & Advertising, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Increasing Business Development Response Time

4.0 5 months ago

Comments: Overall, this software has changed the way our Business Development Team operates for our inbound marketing. It has made our response times to warm leads very minimal with getting a representative in contact as soon as possible. The dictation of voicemails has also changed the way we can provide a direct answer to a client even after hours.

Pros:

The ability to create call trees for different departments of our organization has been a game changer in our response time for leads.

Cons:

Some of the connectivity can be an issue between phone vs desktop application.

Nick
Nick
BDR manager in US
Verified LinkedIn User
Information Technology & Services, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Not enough support

2.0 last year

Pros:

Getting rid of it was a great decision for our sales organization.

Cons:

Support and integration with HubSpot. This product used to be the Cadillac in VOIP/telephony technology but times have changed in my experience.

RingCentral Response

last year

Hi Nick, the Review Team would like to understand your feedback better. Please email us at [email protected] so we can learn more from your experience. We hope to hear from you soon; thank you!

Chris
President in US
Insurance, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Great VOIP office system

5.0 last year

Comments: RC has been a great experience. I've tried a few VOIP services and landed on RingCentral with no plans of moving.

Pros:

RingCentral has a great phone/desktop app that allows for great management.

Cons:

I wish all users could text from our main number.

RingCentral Response

last year

Chris, thank you for your positive review; the Review Team is proud that RingCentral has been a great experience for your office communication needs. We appreciate your feedback, and if you ever have further information you would like to share, please don't hesitate to reach out. We appreciate your business!

Walter
Director of Sales in US
Information Technology & Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

The go to phone system for SMB.

4.0 last year

Comments: I was impressed with using RingCentral MVP functionalities.

Pros:

Aside from the functionality I like that you have the option to have an actual desktop phone, or softphone to use an app on a mobile device to stay connected with team members, prospects, and customers.

Cons:

This does not happen often but there could be a lag once in a blue moon.

RingCentral Response

last year

Walter, the Review Team appreciates you for taking the time to leave a review! We are happy you enjoy the diversity in device options and product functionality. Thank you for being a committed user!

Rene
Credentialing Specialist in India
Human Resources, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Best tool for calls

5.0 last year

Pros:

There were no technical errors at all while using the application, nor were there any call drops.

Cons:

Sometimes the messages are not delivered.

RingCentral Response

last year

Hey Rene, the Review Team thanks you for your positive review! We are thrilled that RingCentral has provided you with a reliable calling experience. If you ever have more insights to share or need assistance, feel free to reach out; we are here to ensure your experience continues to be excellent. We appreciate you and your business!

Lisa
Billing Administrator in US
Computer Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Access your office phone from anywhere in the world with the phone App.

5.0 2 years ago

Comments: I've loved using Ring Central. It's easy and accessible to handle any business necessary without the need to get my personal phone number involved. Ring Central also receives faxes from my company just by using the App.

Pros:

I love that I can be anywhere and make or receive calls on the App without having to use my personal cell phone number.

Cons:

I honestly don't have anything negative to say about it.

Dionel
Intake in Dominican Republic
Legal Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Good features

3.0 last year

Comments: Good, but can be excellent. I like all the features it has

Pros:

I like all the features that the app has like choosing your schedule to receive calls, is very easy to transfer the calls.

Cons:

The app most of the time works very slow, and is not just in my computer because my colleagues has the same issue. I need to close it and open it back few times during the day

RingCentral Response

last year

Hey Dionel, thank you for your feedback! The Review Team would love to hear more from you and assist in improving your experience; please email us at [email protected]. Thank you!

Ron
Marketing and Buisiness Development in US
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Ring Central - Yes Please

5.0 last year

Comments: Great experience. We continue to use it.

Pros:

I like the way my voicemails are transcribed and emailed to me. I like the directory. I like the ease of transferring calls or forwarding them to another office.

Cons:

It was sort of hard to understand at firs, but once I played with it more I was able to be more familiar.

RingCentral Response

last year

Ron, the Review Team appreciates your feedback; we are happy you are having a great experience with our product. Thank you for being a loyal customer!

Alexandra
Operations Specialist in US
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Pretty good...

4.0 2 years ago

Comments: We utilize RC MVP as our UCaaS solution and it works well for us.

Pros:

RingCentral was one of the OG softphones. What has been released works, and they don't release new features until they work (unlike some other providers). The app is robust and feature-rich. The service is reliable and pretty much foolproof on wifi. The search feature within the app is amazing... literally indexes everything. The new layout is also very sleek and streamlined.

Cons:

Because they take so long to push features through R&D, they sometimes don't have features available that are table-stakes for other providers. Calling isn't the best using a mobile connection, you almost always need to be on wifi. The app also doesn't always auto update and can get glitchy if it's not the latest version.

Jenna
Admin in US
Information Technology & Services, 11–50 Employees
Used the Software for: Free Trial
Reviewer Source

RingCentral MVP

5.0 11 months ago

Comments: I like ring central better then spectrum or At&T. Love that it connects to your mobile phone and can login and out of when needed.

Pros:

Easy to use on Mobile phone and link your ext to your mobile app. Easy to transfer calls to the correct person. Can log in and out when needed.

Cons:

Voicemail not linked to email address to come through as an email.

Jennifer
Administrative Assistant in US
Construction, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Ring Central Review

4.0 last year

Comments: I like that I can manage my calls from anywhere and call out not using my phone number.

Pros:

I like that I can call out of my cell phone not using my phone number to customers.

Cons:

I do not like that when I am not connected to wifi I drop calls

RingCentral Response

last year

Jennifer, the Review Team appreciates your feedback! As VoIP calls need a reliable internet connection for optimized call quality, you'll experience poor connection when there is not a strong connection available. Call Continuation is available on mobile to switch calls from poor WiFi to your carrier to continue the call as a 3G/4G VoIP call. Learn more about call continuation here: https://ringcentr.al/3R7rRzz. In addition, here is an article regarding troubleshooting VoIP connectivity issues: https://ringcentr.al/44JvAq0. We hope this helps regarding dropped calls without connection; thank you!

Paul
Consultant in UK
E-Learning, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Ring Central - regular but not varied user review

5.0 last year

Comments: Overall I've had a positive experience, I use the product mainly for outbound calling and it's reliable and easy enough to use.

Pros:

It's clear and easy to use. Has a nice user interface with clear, easy to define icons for different functions. Call quality is usually good too.

Cons:

I feel the log in process is a little long and unnecessary, it opens a few other windows during the process and I feel it could be streamlined.

RingCentral Response

last year

Hey Paul, the Review Team appreciates your review. Thank you for taking the time to describe your experience with our product; to share more with us, email [email protected]. We thank you for being a loyal customer!

Summer
Reservation Manager in US
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Ring Central a usefull tool for companies with a global workforce

5.0 last year

Pros:

We love how RingCentral MVP integrates with various tools, such as Google Microsoft 365 which our business uses daily. This enhances communication & efficiency by bringing these platforms to our employees based in different countries.

Cons:

We find RingCentral MVP to be expensive compared to other communication software. But we still use it as it is worth for the services they provide.

RingCentral Response

last year

Hi Summer, thank you for sharing how our product's integration abilities and the services we provide benefit you! We appreciate you taking the time to express your experience.

Joshua
Director of Information Systems in US
Wholesale, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Great VoIP service

5.0 last year

Comments: I like Ring Central, implementation was seemless and made my life easy from and IT standpoint

Pros:

I like the ability to transfer within the app. That functionality within the app as well as on the desk phone makes my life easier with all the incorrect calls that are routed to my desk by others.

Cons:

I am not a big fan of the mobile app functionality, and being IT that is a huge feature for me in a remote world

RingCentral Response

last year

Joshua, the Review Team appreciates your feedback! We would love to learn more about your opinion on the mobile app functionality; please email us at [email protected] to continue this conversation. We look forward to hearing more from you. Thank you!

Maor
IT Manager in Israel
Airlines/Aviation, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

RingCentral review 2023

3.0 last year

Pros:

Design nicely Can be migrate with other platforms

Cons:

A lot of netword issues Sometimes works sometimes not

RingCentral Response

last year

Maor, the Review Team appreciates you for providing us and the community with your feedback! We would love to learn more from you and do our best to improve your experience. To get this conversation started, please email us at [email protected]. Thank you!

Juan
Operations Supervisor in Colombia
Outsourcing/Offshoring, 5,001–10,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Ring Central as a calling platform

4.0 last year

Comments: In general Ring Central is a stable, reliable and flexible platform since it is cross-platform, in the last few days I have not had connection problems or crashes or failures. Calls are heard clearly and there is little flickering

Pros:

I like that it's a very complete platform, it's quite stable and its reports are easy to consult.

Cons:

One of the things I'm not a fan of is that, despite being a stable platform, it has delays in connecting calls (they are not very common, but they do exist)

RingCentral Response

last year

Hey Juan, thank you so much for your feedback! The Review Team loves hearing from our valued customers. If you would like to share more, please email us at [email protected]. We appreciate your business!

Stephanie
Office Administration in Canada
Construction, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Ring Central - Easier to control the call flows

4.0 2 years ago

Comments: Would definitely say it is a time saver and you can get it on most devices to make life so much easier for you!

Pros:

It means when I'm working from home I am able to transfer calls to other employees who might also be working from home or I can forward the system to our on call staff so much easier than if I had tried to forward each phone individually.

Cons:

The beginning was a little difficult for set up, it takes a while to understand (Or it did for me!) but once I understood everything it was so easy to get going.