HelpOnClick

"We Love HelpOnClick and Our Customers Do Too!"

Comments: We've been able to help so many customers with this app, that alone is worth its cost. A few customers have even used HelpOnClick to ask for quotes. We love it because it offers our customers a simple, easy way to get in touch with us and get most of their questions answered.

Pros: HelpOnClick was super easy to install on our website. As the administrator of the program, it's easy to add or remove users, create canned responses to quickly engage the customer, and it couldn't be easier for our website visitors to use.

Cons: Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there. I wish it would automatically go offline once my computer went to sleep, but HelpOnClick will stay connected even when I'm gone.

"Chatting like the best of them!"

Pros: The functionality. As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers.

Cons: I'd like to better understand the path user's are taking when they are on my site when they leave a message. I'm not sure if this is through HelpOnClick or a third party, but I think the software should tell us more about what people are ready/looking at when they leave us a message after hours. This would be very helpful for us businesses, especially when user's don't specify which products they are interested in, or inquire about for pricing.

"Good value for small businesses"

Comments: Overall, this is a good value for small businesses and plan to continue using them.

Pros: Affordable compared to other options. Easy to use for basic chat functions.

Cons: The dashboard is limited on functionality and can be cumbersome for admins. Set-up can be tricky for non-computer programmers. When I went over my time limit there was not an easy way to upgrade, but I eventually figured it out (need a link or prompt from the dashboard). Tried to chat with them mid-day during the week, but it was not available. They did email me back the next day and explained how to find the upgrade option.

"My appreciation of HelpOnClick"

Comments: I really appreciate this tool and even more when I see that customers love it too

Pros: Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart.

Cons: It does not work well with Google chrome...I can only use it with Edge...I prefer Google. It would be nice to a visual sign at the same time as the sound...when you do not here the sound...we would be able to see that there is a message (would be nice at the bottom of our screen).

"HelpOnClick review"

Pros: Ease of use and functionality. Provides all the tools you need to easily implement chat software on to a website. I like that you are able to load questions into the virtual agent as this does allow many support calls to be answered without the need of human intervention. The smartphone app also allows for support to be provided while on the go.

Cons: No major cons. The set-up of the virtual assistant was a little confusing but that was due to not watching the help video.