15 years helping Singaporean businesses
choose better software

What Is HelpOnClick?

HelpOnClick team does its best to create the software that helps merchants easily talk to their website visitors. Simple and intuitive live chat and help desk allow customers to concentrate on the main points - increasing sales and improving customer support.

The HelpOnClick Live Chat software includes the following main features:
Real-time traffic monitoring
Virtual chat agent
Customizable icons and texts
Integration with Facebook
Integration with major CRM, CMS, Help Desk systems

Who Uses HelpOnClick?

HelpOnClick Live Chat is used by small and medium seized companies from all over the world. It is localized to over 20 languages, and it can be implemented into any website.

HelpOnClick Software - HeplOnClick eye-catchers
HelpOnClick Software - Operator panel
HelpOnClick Software - 3

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Reviews of HelpOnClick

Average score

Overall
4.6
Ease of Use
4.6
Customer Service
3.9
Features
4.4
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
58%
4
42%
Jarad
Jarad
Business Development Manager in US
Verified LinkedIn User
Security & Investigations, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

We Love HelpOnClick and Our Customers Do Too!

5.0 5 years ago

Comments: We've been able to help so many customers with this app, that alone is worth its cost. A few customers have even used HelpOnClick to ask for quotes. We love it because it offers our customers a simple, easy way to get in touch with us and get most of their questions answered.

Pros:

HelpOnClick was super easy to install on our website. As the administrator of the program, it's easy to add or remove users, create canned responses to quickly engage the customer, and it couldn't be easier for our website visitors to use.

Cons:

Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there. I wish it would automatically go offline once my computer went to sleep, but HelpOnClick will stay connected even when I'm gone.

Verified Reviewer
Verified LinkedIn User
Machinery, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Chatting like the best of them!

4.0 5 years ago

Pros:

The functionality. As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers.

Cons:

I'd like to better understand the path user's are taking when they are on my site when they leave a message. I'm not sure if this is through HelpOnClick or a third party, but I think the software should tell us more about what people are ready/looking at when they leave us a message after hours. This would be very helpful for us businesses, especially when user's don't specify which products they are interested in, or inquire about for pricing.

HelpOnClick Response

5 years ago

Thank you for your review. We will consider adding more information to the messages that are received in the offline mode.

Ronda
Ronda
CEO in US
Verified LinkedIn User
Computer Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Poor Response from all levels

5.0 3 years ago

Comments: The software itself is really nice and easy to use, however their customer service response needs to improve. At this point, we are debating if we even want to continue. Customer Service makes a difference and they don't offer that aspect of their business.

Pros:

having a Desktop version was great since we don't keep browsers open.

Cons:

Their customer service is very slow to respond, if they respond at all! Trying to live chat with them takes forever, which is bad when you are selling a live chat solution! They updated the software back in March and broke the desktop version, and have been told a fix is coming soon, 3 months later still waiting and still cannot get an email update or live chat connection to anyone.

Nancy
General Manager in Canada
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

My appreciation of HelpOnClick

4.0 5 years ago

Comments: I really appreciate this tool and even more when I see that customers love it too

Pros:

Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart.

Cons:

It does not work well with Google chrome...I can only use it with Edge...I prefer Google. It would be nice to a visual sign at the same time as the sound...when you do not here the sound...we would be able to see that there is a message (would be nice at the bottom of our screen).

HelpOnClick Response

5 years ago

Nancy, thank you for your review. You might be interested in downloading a desktop application that can send both sound and visual notifications of an incoming chat.

Travis
General Manager in US
Leisure, Travel & Tourism, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Good value for small businesses

4.0 6 years ago

Comments: Overall, this is a good value for small businesses and plan to continue using them.

Pros:

Affordable compared to other options. Easy to use for basic chat functions.

Cons:

The dashboard is limited on functionality and can be cumbersome for admins. Set-up can be tricky for non-computer programmers. When I went over my time limit there was not an easy way to upgrade, but I eventually figured it out (need a link or prompt from the dashboard). Tried to chat with them mid-day during the week, but it was not available. They did email me back the next day and explained how to find the upgrade option.

HelpOnClick Response

6 years ago

Hi Travis, Thank you for your review. We would be glad to know what other functionality you are looking for. It can be already there or on our TODO list.