Who Uses Spidergap?

Spidergap is the best for those looking for an easy to use solution that they can manage themselves and scale up. Typically these are HR / L&D staff, leaders in small businesses, and consultants.

What Is Spidergap?

Our customers love our employee friendly reports, easy-to-customize questionnaire, and awesome customer support. You can try us out with your first assessment free!

Spidergap Details

Spidergap

https://www.spidergap.com

Founded 2011

Spidergap Pricing Overview

Spidergap has a free version and offers a free trial. Spidergap paid version starts at US$12.50.

Starting Price

Pricing Details

As low as $12.50 per employee, per year: https://www.spidergap.com/pricing

Free Version

Yes

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Training

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

Spidergap Features

360 Degree Feedback Software
Dashboard
Progress Tracking
Question Library
Rater Selection
Reporting/Analytics
Self Service Portal
Surveys & Feedback
Compensation Management
Competency Management
Employee Lifecycle Management
Goal Setting
Individual Development Plans
Onboarding
Performance Management
Recruitment Management
Succession Planning
Training Management

Spidergap Reviews

Showing 5 of 79 reviews

Overall
4.8/5
Ease of Use
4.8/5
Customer Service
4.9/5
Features
4.6/5
Value for Money
4.6/5
Ian C.
Director
Human Resources, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 27/03/2020

"Spidergap Rocks"

Comments: Love the system, the outputs and the excellent, responsive support from the Spidergap Team

Pros: Very simple to use and setup.
Does what it’s meant to do without any complicated configuration.

Cons: The Spidergap team are launching new functionality - in particular an impact survey for people who have received a 360 report and feedback. This is still in Beta phase and still needs a bit of work.

  • Reviewer Source 
  • Reviewed on 27/03/2020
Robin E.
President
Human Resources, Self Employed
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 27/01/2020

"Highly Recommend!"

Comments: Exceptional product! I will be using them again.

Pros: Setting up the questionnaire was intuitive and the Customer Service was exceptional! The reports are user-friendly and my client was very pleased with the results.

Cons: From an administrator's point of view, I wish there was an option to maintain complete confidentiality of the results. Yes, I'm the only person who can see who said what about whom, but I'd prefer that even I couldn't see that. We're in the US and privacy laws don't require someone on the project to have this level of access.

  • Reviewer Source 
  • Reviewed on 27/01/2020
Safir M.
Training Assistant
Professional Training & Coaching, 13-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 18/06/2020

"Easy to use and to customise. Great support team!"

Comments: Spidergap was implemented as part of our programmes, both the students and the teachers found it very useful and easy to read.

Pros: The software is easy to use, and the support team is very efficient and quick to answer.

Cons: The translation process could be described a little better. However the use of the Excel file is great and makes it very easy to translate the questions and the reports.

  • Reviewer Source 
  • Reviewed on 18/06/2020
Joe P.
VP, Design
Computer Software, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    3/5
  • Ease of Use
    4/5
  • Features & Functionality
    2/5
  • Customer Support
    4/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 19/01/2018

"Spidergap is a decent, middle-of-the-road 360 software that gets the job done"

Pros: Easy to use if you only have one or two people to review. The relationship between quantitative ratings and comments is clear.

Cons: Missing a lot of basic features such as saving a draft (I can't tell you how many reviews I've lost due to accidentally closing a tab, submission errors, etc.). The way the software visualizes feedback can be terribly misleading. It paints a very bleak picture for areas for improvement, and doesn't take into account that the feedback is relative to all other feedback. For example, if my lowest rating is a 4/5 in three areas, those three areas will be visualized in a dark red and called out as weaknesses, despite the fact that I scored high on them.

Vendor Response

by Spidergap on 14/06/2019

Hi Joe,

Thanks for your feedback!

We really appreciate feedback that helps us to improve, even if it's not always as flattering as we'd like.

As you've identified a few issues, I'm really keen to help you address these and to get further feedback to understand where else we need to improve. However, I'm limited to 1,000 characters here so I have sent you an email directly.

In summary:
- I'm pleased to say that we have a new feature that we'll be releasing soon to address accidentally closing tabs
- We can support you in changing the Red/Amber/Green boundaries in the report
- We aim to be world-leading (not middle of road), so I would love to connect with you directly via a call to learn more about what else you'd like to see from us to reach that level

All the best,

Alexis

-----
Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses!

  • Reviewer Source 
  • Reviewed on 19/01/2018
Travis D.
HR Manager
Higher Education, 10,001+ Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 10/12/2018

"Outclass tool with fantastic customer service and excellent functionality"

Comments: If I talk about my overall experience, I would say it is the most useful software for me. It is no doubt the best platform that let employees with easy ways of filling out a questionnaire and furthermore providing them good chance to give their feedback securely.

Pros: I have been using this tool for many years, I would say I really love everything about it whether its system or support. It is completely perfect from every angle. I love the high quality of this tool and its quick response that fulfills all the requirements of my questions. Furthermore, it is extremely easy to use. It is the most reliable software that provides comprehensive feedback.

Cons: No doubt it is the complete package but one of the drawbacks is that it lacks the option to save information automatically. I would say if its team adds this feature it will look even more helpful but I am sure its efficient team will keep this issue in consideration and overcome it as soon as possible.

Vendor Response

by Spidergap on 14/06/2019

Thanks Travis. We really appreciate your feedback and you are right - the lack of automatically saving responses before submitting is our main drawback. The good news is that this feature is our top priority and is expected be released in the next 4-6 weeks!
Looking forward to supporting you and the University even better in 2019 as a result :-)

Alexis
-----
Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses!

  • Reviewer Source 
  • Reviewed on 10/12/2018