What Is BigCommerce?

BigCommerce (Nasdaq: BIGC) is a leading software-as-a-service (SaaS) ecommerce platform that empowers merchants of all sizes to build, innovate and grow their businesses online. As a leading open SaaS solution, BigCommerce provides merchants enterprise-grade functionality, customization and performance with simplicity and ease-of-use. Tens of thousands of companies across 150 countries and numerous industries use BigCommerce, including Ben & Jerry’s, S.C. Johnson, Skullcandy, Sony and Vodafone.

Who Uses BigCommerce?

Designed for retail businesses of all sizes, it is a cloud-based tool that lets businesses create eCommerce websites using customizable theme/templates & manage sales through centralized dashboards.

BigCommerce Software - 1 BigCommerce Software - 2 BigCommerce Software - 3 BigCommerce Software - 4

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Reviews of BigCommerce

Average score

Overall
4.4
Ease of Use
4.2
Customer Service
4.2
Features
4.2
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Kavindu Githsara
Kavindu Githsara
System Specialist in Sri Lanka
Verified LinkedIn User
E-Learning, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Reliable and Powerful Ecommerce Management Platform

5.0 2 months ago New

Comments: First of all, i have to say, this platform will never collapse your financial stability. It really worth for your investment. BigCommerce is the main reason to grow our product sales in our business. This platform gives you ability to manage your all the business needs from one single place in a professional way. And this platform is not only to sell Digital Goods but also Physical Goods. BigCommerce offers a grate experience for both Business side and Customer side.

Pros:

BigCommerce Support team is excellent. They respond to our inquires quickly with solutions. They are available on 24/7 for our support which is a grate thing about this platform that their competitors don t have. This platform offers lots of features that will help, any kind of online businesses. Such as Store setup, Inventory Management, Order Management, Marketing Tools, Website Builders and many more. Platform is very easy to adopt. Easy to configure. It offers many integration options with other tool, which makes this platform has no limitations. It has grate security features, so you have nothing to worry regarding any security issues. that helps us to build trust with our customer base. It has lots of custom templates that we can create colorful and attractive checkout pages and designs.

Cons:

Their plans has Sale Limits. Also, the ability to recover abounded carts is available only in Higher-Tier Plans. Other than that, there is nothing to complain.

Kongui
Agent bénévole in Guinea
Internet, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

BigCommerce e-commerce

4.0 last month New

Comments: If you are an e-merchant and want to launch your store, I highly recommend BigCommerce. It's unheard of

Pros:

Almost 2 years I have a multi product store for home accessories on this software, the mobile access is good my customers do not complain about the payment level. I think it's great

Cons:

Everything is going on without lying, because I still have no worries since 1 year

Justin
Justin
Business Owner in US
Verified LinkedIn User
Music, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

BigCommerce Honest Review

2.0 2 months ago New

Comments: I didn't like BigCommerce. It was not user intuitive and the customer service was terrible. If you want to cancel the subscription, it is a multi step process and hard to accomplish.

Pros:

I liked that it was pretty easy to set up and use a free template. It looked clean and basic.

Cons:

I had trouble converting customers and having to pay high amount for good template. It looks good until you dive under the hood and then it is not what is expected. The fees are also very high compared to Wordpress or other alternatives.

Nickolas
Nickolas
Publisher and Retreat Leader in US
Verified LinkedIn User
Publishing, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

The Perfect Solution For My Needs

5.0 2 months ago New

Comments: I have been using BigCommerce for the past year to run my online store, and I am extremely satisfied with its performance. One of the standout features of this software is its robust and user-friendly e-commerce platform. It's easy to set up and manage products, process orders, and handle shipping and tax calculations.Another feature that I really appreciate is the integration with various payment gateways, such as PayPal and Stripe. This has made it easy for me to accept payments from my customers and has streamlined my checkout process.Overall, I highly recommend BigCommerce to any business owner looking for a reliable and feature-rich e-commerce platform. Its many features and intuitive design make it a valuable asset for any online store.

Pros:

One of the biggest benefits of BigCommerce is its comprehensive marketing and SEO tools. These tools have helped me to effectively promote my products and drive traffic to my store. For example, I have used the built-in email marketing tool to send targeted campaigns to my customers, and I have used the SEO tools to optimize my product pages for search engines.

Cons:

BigCommerce provides a wide range of features and functionality, but some users may find that they are limited in their ability to customize certain aspects of their store. For example, users may not be able to fully customize the design or layout of their store, or they may be limited in their ability to add custom functionality or integrations.

Pat
Ceo in US
Health, Wellness & Fitness, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Very good but requires some plug ins and pages from standard Themes could be designed better

4.0 2 months ago New

Comments: Good

Pros:

Availability 24/7 of actual live people to help solve problems. Intuitive softward fairly easy to use so good for company personnel.

Cons:

Web pages are not able to be designed exactly like we wish they were, but this seems to be a standard problem across similar programs.