BigCommerce

Who Uses BigCommerce?

Designed for retail businesses of all sizes, it is a cloud-based tool that lets businesses create eCommerce websites using customizable theme/templates & manage sales through centralized dashboards.

What Is BigCommerce?

BigCommerce is the world's leading cloud ecommerce platform for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce enables businesses to grow online sales with 80% less cost, time and complexity than on-premise software. BigCommerce powers ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands. Get 1 Month Free Today

BigCommerce Details

BigCommerce

http://www.bigcommerce.com

Founded 2009

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BigCommerce pricing overview

BigCommerce does not have a free version but does offer a free trial. BigCommerce paid version starts at US$29.95/month.


Starting Price

US$29.95/month

Pricing Details

Starting at $29.95 with far more built in features than any other platform. Bigcommerce plans are built for growth, giving businesses of every size access to the features they need to optimize their store and increase brand exposure. Plus: $79.95/month Pro: $249.95/month Enterprise: Contact BigCommerce for pricing information.

Free Version

No

Free Trial

Yes

BigCommerce deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Android (Mobile)
  • iPhone (Mobile)

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

BigCommerce Features

  • Bulk Ordering
  • Cataloging/Categorization
  • Communication Management
  • Customer Management
  • For B2B
  • Inventory Control
  • Mobile Access
  • Order Management
  • Payment Options
  • Promotions Management
  • Reordering
  • Reporting/Analytics
  • SEO Management
  • Shipping Management

View full list of B2B eCommerce Platform Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Asset Management
  • Audio File Management
  • CRM
  • Calendar Management
  • Campaign Management
  • Collaboration Tools
  • Commenting / Notes
  • Configurable Workflow
  • Content Library
  • Content Management
  • Content Publishing Options
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Document Classification
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Forms
  • Email Management
  • Engagement Analytics
  • File Management
  • Filtering
  • Forms Management
  • Full Text Search
  • Image Editing
  • Metadata Management
  • Multi-Language
  • Reporting & Statistics
  • Role-Based Permissions
  • SEO Management
  • Search/Filter
  • Single Sign On
  • Social Media Integration
  • Tagging
  • Template Management
  • Text Editing
  • Third Party Integrations
  • User Management
  • Version Control
  • Video Support
  • WYSIWYG Editor
  • Website Management
  • Workflow Management

View full list of Content Management Systems

  • Cataloging/Categorization
  • Channel Management
  • Customer Accounts
  • Email Marketing
  • Inventory Management
  • Loyalty Program
  • Mobile Commerce
  • Order Management
  • Product Configurator
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart

View full list of Ecommerce Tools for Small Businesses

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Applications Management
  • Barcode / Ticket Scanning
  • CRM
  • Cataloging/Categorization
  • Content Management
  • Conversion Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer Segmentation
  • Customer Touchpoints
  • Data Synchronization
  • De-Coupled Front & Back Ends
  • Discount Management
  • Electronic Payments
  • Email Marketing
  • Integrated Development Environment
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Loyalty Program
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Location
  • Order Management
  • Order Processing
  • Price / Margin Management
  • Product Catalog
  • Product Data Management
  • Promotions Management
  • Purchase Order Management
  • Ratings / Reviews
  • Reporting & Statistics
  • Retail Inventory Management
  • Returns Management
  • SEO Management
  • Sales Orders
  • Search/Filter
  • Shipping Management
  • Shopping Cart
  • Template Management
  • Third Party Integrations
  • Web/Mobile App Development
  • Website Management
  • eCommerce Management

View full list of Headless eCommerce Platform Software

  • API
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Cataloging/Categorization
  • Channel Management
  • Customer Accounts
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Electronic Payments
  • Email Marketing
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Marketplace Integration
  • Mobile Commerce
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Location
  • Order Entry
  • Order Management
  • Order Tracking
  • Product Catalog
  • Product Data Management
  • Promotions Management
  • Purchase Order Management
  • Real Time Data
  • Real-time Updates
  • Reporting & Statistics
  • Retail Inventory Management
  • Returns Management
  • SEO Management
  • Sales Orders
  • Sales Reports
  • Sales Trend Analysis
  • Shipping Labels
  • Shipping Management
  • Shopping Cart
  • Social Commerce
  • Stock Management
  • Supplier Management
  • Third Party Integrations
  • Warehouse Management
  • Website Management
  • eCommerce Management

View full list of Multi-Channel eCommerce Software

  • API
  • Accounting Integration
  • Activity Dashboard
  • Barcode / Ticket Scanning
  • CRM
  • Commission Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customizable Reports
  • Data Synchronization
  • Discount Management
  • Electronic Payments
  • Email Marketing
  • Employee Management
  • For Retail
  • Forecasting
  • Gift Card Management
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Loyalty Program
  • Mail Order
  • Merchandise Management
  • Multi-Currency
  • Multi-Location
  • Offline Access
  • Order Management
  • Point of Sale (POS)
  • Promotions Management
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Returns Management
  • Sales Orders
  • Sales Reports
  • Sales Trend Analysis
  • Shipping Management
  • Stock Management
  • Third Party Integrations
  • Warehouse Management
  • eCommerce Management

View full list of Retail Management Software

  • API
  • Abandoned Cart Saver
  • Access Controls/Permissions
  • Activity Dashboard
  • CRM
  • Cataloging/Categorization
  • Credit Card Processing
  • Customer Accounts
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Drag & Drop
  • Electronic Payments
  • Email Marketing
  • Email Templates
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Location
  • Order Management
  • Order Tracking
  • Product Catalog
  • Product Configurator
  • Product Ratings / Reviews
  • Promotions Management
  • Real Time Data
  • Refund Management
  • Reporting & Statistics
  • Returns Management
  • SEO Management
  • SSL Security
  • Sales Orders
  • Sales Trend Analysis
  • Shipping Management
  • Shopping Cart
  • Social Media Integration
  • Stock Management
  • Tax Management
  • Template Management
  • Third Party Integrations
  • eCommerce Management

View full list of Shopping Cart Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Auto Update
  • CRM
  • Chat/Messaging
  • Content Library
  • Content Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Design Management
  • Drag & Drop
  • Electronic Payments
  • Email Marketing
  • Forms Management
  • Inventory Management
  • Landing Pages/Web Forms
  • Media Library
  • Multi-Language
  • Newsletter Management
  • Online Booking Tools
  • Online Store Builder
  • Order Management
  • Pre-built Templates
  • Promotions Management
  • Real Time Analytics
  • Real Time Editing
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • SEO Management
  • SSL Security
  • Shopping Cart
  • Social Media Integration
  • Survey Builder
  • Template Management
  • Third Party Integrations
  • Visitor Tracking
  • WYSIWYG Editor
  • Web Forms
  • Website Analytics
  • Website Integration
  • Website Management
  • Widgets
  • eCommerce Management

View full list of Website Builder Software

  • API
  • Activity Dashboard
  • Alerts/Notifications
  • CRM
  • Campaign Management
  • Cataloging/Categorization
  • Channel Management
  • Content Management
  • Credit Card Processing
  • Customer Accounts
  • Customizable Branding
  • Customizable Templates
  • Data Security
  • Data Synchronization
  • Discount Management
  • Drag & Drop
  • Electronic Payments
  • Email Marketing
  • Inventory Management
  • Inventory Tracking
  • Kitting
  • Loyalty Program
  • Mobile Access
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Location
  • Multi-Store
  • Order Management
  • Order Processing
  • Order Tracking
  • Product Data Management
  • Promotions Management
  • Purchase Order Management
  • Real Time Data
  • Reporting & Statistics
  • Retail Inventory Management
  • Returns Management
  • Reviews Management
  • SEO Management
  • Sales Orders
  • Sales Trend Analysis
  • Shipping Management
  • Shopping Cart
  • Social Media Integration
  • Template Management
  • Templates
  • Third Party Integrations
  • Website Management
  • eCommerce Management

View full list of eCommerce Software

BigCommerce Alternatives

More BigCommerce alternatives

BigCommerce Reviews

Read all reviews

Overall rating

4.3/5

Average score

Ease of Use 4.1
Customer Service 4.2
Features 4.1
Value for Money 4.1

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Write a Review!
Nathan K.
Marketing Manager
Sporting Goods, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 04/09/2019

"Among the best ecommerce solutions for growing businesses"

Comments: We initially transitioned from Lightspeed eCom over to Bigcommerce because their platform offered greater scalability and entry-level features than what Lightspeed offered. Because we use Lightspeed POS, however, integrating product data between the systems was a challenge and a lengthy process. It also takes some effort to maintain the connection (via a third-party service using their API).

Pros: Bigcommerce offers some of the most inclusive features in their entry-level product options, making them excellent for small businesses. Their level of customer support and transparency about service issues and new features in development are excellent and perhaps one of the main reasons why we've kept using Bigcommerce instead of switching to a platform that meets other essential features that we are still awaiting from Bigcommerce. The availability of third-party apps (including shipping and logistics integrations) has been great to work with so far.

Cons: Storefront development is currently very lackluster and it can be difficult to get a truly customized website without hiring a developer or investing in web development skills of your own. This is also true of their e-mail features. If you don't have more than a basic understanding of HTML, it will be next to impossible to customize their system e-mails without a third-party solution. Also, while their entry-level features are among the most plentiful in the industry, a few features (such as Google Reviews integrations and Abandoned Cart Recovery) are reserved only for higher-tier plans, which doesn't make sense from a financial standpoint as their costs to support these features should be minimal.

  • Reviewer Source 
  • Reviewed on 04/09/2019
Justin D.
Director of E-commerce & Marketing
Retail, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 09/11/2020

"TYLER'S x BigCommerce"

Comments: BigCommerce has been absolutely phenomenal. We're glad to be based in Austin, Texas alongside some of the BigCommerce team. Their support staff has been instrumental in our ability to adjust when a problem arises, and find a long term solution to ensure our ongoing success.

Pros: BigCommerce has developed a simplistic software that's allowing small and mid size companies to maneuver at scale. We've been able to learn and adapt new strategies as their team continues to open new capabilities to developers and as they push development in their app market. Fast and reliable apps will be key to building and maintaining the next evolution of ecommerce businesses and having that infrastructure in place will be pivotal in the years to come.

Cons: When we teamed up with BigCommerce, they were a newer competitor in the market. Some similar companies were able to offer functionalities that were limiting to our initial growth through ecommerce. Being a brick and mortar based business since 1978, we had a multitude of functionalities needed to keep up with our physical locations. Although they couldn't offer these features out of the gate, they were quick to get them implemented and worked closely with us to resolve our issues.

  • Reviewer Source 
  • Reviewed on 09/11/2020
Verified Reviewer
VP of eCommerce
Health, Wellness & Fitness, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 04/03/2021

"A quick start platform with very good expanded features"

Comments: Really a very good platform for a large variety of business sizes. It's not just for the little guys, its expandable and will grow with you.

Pros: This platform is quick and easy to setup, it also has advanced promotion features that many other platforms do not.

Cons: Some of the connected features are harder to manage than expected.

  • Reviewer Source 
  • Reviewed on 04/03/2021
Chad W.
Front-End Developer
Internet, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    3 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    1 /5
  • Customer Support
    4 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    2/10
  • Reviewer Source 
  • Reviewed on 18/11/2018

"Easy to make basic sites, difficult to do more"

Comments: It does the basics well, but there are plenty of e-commerce platforms out there that outperform BigCommerce. In my experience Shopify is better than BigCommerce is every way. I even prefer WordPress with WooCommerce to this.

Pros: BigCommerce does make it easy to list and sell products online. The product manager is pretty comprehensive, and most of the pages are made for you - including the home page. It includes several SEO features out of the box, which encourages users to make higher quality listings that will sell easier. There are many custom themes for Bigcommerce, and most of them look great. The interface has gotten a much needed facelift in the past few years.

Cons: If you're trying to do more than the basics, Bigcommerce (BC) is difficult to work with. App extensions are present, but nowhere close to the breadth and depth of functionality available to WordPress. They do have a theme editor, but it requires tricky setup and command-line actions to update. Compared to Shopify's theme editor which is all in-browser, the BC theme editor is lacking. Documentation is available, but I found myself scrounging around on forums for many basic features not listed in the docs. The in-browser theme editor is buggy and unreliable. For editing static pages, BC's WYSIWYG editor is meager and unnecessarily strict. The linter strips out perfectly valid code (like blank divs), and there's no way to include CSS on a page – meaning that any @media queries or breakpoints have to clutter up the main CSS file. There are very limited options editing your home page, and almost no options to edit your shop pages. And maybe it's just the theme we started using, but the pages load VERY slowly. It takes several seconds to asynchronously load the page content, so javascript running on a product page may not run for 3-4 seconds after the user lands! Not ideal The email editor is painful. We found ourselves designing in mailchimp and copy/pasting into BC when done. There's no way to send a test email either, do you have to complete an order each time you want to see that updated order email. I mentioned the interface is better, but it's still quite buggy.

  • Reviewer Source 
  • Reviewed on 18/11/2018
Tom L.
Head of IT
Wholesale, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    3 /5
  • Customer Support
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 07/01/2021

"It Does The Job. What You Would Expect For An Ecommerce Site."

Comments: We have been using BigCommerce for quite some time now. No so thrill about it nor are we dissatisfied with the platform. For what we need, it does the job. But we would not make it our go-to platform if we need specific function or customization. It seems there's almost little to no guide out there if we want to customize. We have to seek a developer who knows how to customize BigCommerce and even then, they charge quite a bit for what we needed. Would recommend for people who want a basic ecommerce site. But if you want to have customization, Big Commerce is not the way to go.

Pros: It is quick to set up. Easy for a non-technical person to manage when starting out with little to no experience in ecommerce. Has everything you would expect from an e-commerce platform. Great layout for product and checkout page.

Cons: Customization is very limited. Even when you try to get some tech support from their team. They tell you they're not developer and would suggest some options with using their partners services. There's very little help if you want to customize basic attributes. The platform setup is quite limited if you want to change specific part of the layout.

  • Reviewer Source 
  • Reviewed on 07/01/2021