What Is Gusto?

Whether you’re just getting started or scaling your fast-growing business, Gusto is the partner you need to grow and nurture your team. With Gusto, you get modern HR features like payroll, benefits, hiring, management resources, and more — all in one place.

Gusto is proud to serve more than 200,000 businesses across the US with a single trusted system, competitive compensation tools, and expert guidance to help you empower your team. Because when your people thrive, your business thrives too.

Who Uses Gusto?

Gusto is the all-in-one HR platform for growing businesses. No matter the size or stage of your company, Gusto puts the tools you need to hire, pay, and manage your team at your fingertips.

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Reviews of Gusto

Average score

Overall
4.6
Ease of Use
4.7
Customer Service
4.4
Features
4.5
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Alicia
Alicia
Lawyer in US
Verified LinkedIn User
Legal Services, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

I’m an employment lawyer and I consistently recommend Gusto to my clients

5.0 3 years ago

Comments: Customer support is great. This is a good company. They aren’t the cheapest. And they aren’t the most expensive. I think the extra cost is worth it to ensure compliance.

Pros:

Gusto is easy and straightforward to use. But it doesn’t sacrifice accuracy for ease. What I like most about Gusto is that it makes it easy for small businesses to be legally compliant with complicated wage laws across jurisdictions. I haven’t found a legal error yet — and I can’t say that about any other payroll software or service I’ve worked with over the last 15 years.

Cons:

I wish the price didn’t jump up so much for time clock feature. Getting clients to use the integrated time clock can be a challenge, and it creates unnecessary problems. It should be included in the base fee.

Albert
HR Manager in Malta
Arts & Crafts, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

The Payroll Software for any Business Size

5.0 2 months ago

Comments: The experience of our business using Gusto has been very positive and we recommend other businesses to implement this software if they are facing issues relating to payroll as well as other HR services. The software is very user friendly and no great technical knowledge is required.

Pros:

This software has been of great importance for our business in managing payroll as well as other HR services. We implemented this software as we hit 9 employees as we were having issues relating to payroll receiving several complaints from our employees. The complaints have reduced drastically as soon as we implemented Gusto, which hence resulted in time as well as cost savings as well as more satisfied employees.

Cons:

There can be some improvements made to leave management as sometimes it is difficult to navigate through the software especially when the leave is of less than a day.

Bryan
Director Of Operations in US
Education Management, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Love and Hate with Gusto

3.0 2 months ago New

Comments: If all you are doing is simple payroll processing then I think this is a good option for you. If you have many employees and you offer benefits good luck. Gusto has the worst customer service I would say in the industry. It is extremely hard to get help from their customer service. It seems like the thought and belief is pass the buck to someone else.

Pros:

This software is easy to setup and has basic things for businesses. Gusto has a nice user website site that you can do many things very quickly. If you are looking for simple reports and processing than this is good.

Cons:

The Absolute worst customer service! If you ever need help with your payroll especially benefits administration good luck getting help. Gusto completely messed up our health insurance plans and signed up our employees with health plans that are not even offered in our state. It took 5 months and threats from our lawyers before they would finally respond from someone that knew what they were doing.

Phillip
Attorney in US
Law Practice, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Gusto has worked well for our law office

5.0 2 months ago

Comments: I considered several different options for payroll/HR management before settling on Gusto. I was a bit hesitant to choose Gusto, due to it being a bit more expensive than other options. However, the product has worked very well. It provides excellent value for the price paid.

Pros:

Benefits to using Gusto:- Ease of use, both for employer and employees.- Employees can clock in and clock out using an app on their smartphone. My employees comment on how much they like this compared to other time tracking systems they have used as past employers.- I was able to easily connect my CPA in with Gusto so he can monitor tax and accounting items.- Gusto automates the employee onboarding process, making the whole process a lot easier than it would otherwise be.- Bottom line: the product works well, is intuitive to use, and is efficient.

Cons:

Gusto's ability to work seamlessly with 401k contributions is limited. I have to manually send our financial advisor the 401k contribution information for employee elective deferrals. Not the end of the world and certainly not a deal-killer, but it is a mild inconvenience.

Kristy
gym owner in US
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

very happy i made the switch!

5.0 2 months ago New

Comments: great! makes life easy for me!

Pros:

Ease of use. Very reasonably priced. good customer support

Cons:

Had a small issue with the unemployment rate not updating but seem to be resolved. other than that no complaints.