--- description: Get detailed information about Commerce7 and how it can help you meet your business needs. Learn more about Commerce7 price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Commerce7 Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Winery Management Software](/directory/30784/winery/software) > [Commerce7](/software/131375/vin65-platform) # Commerce7 Canonical: https://www.capterra.com.sg/software/131375/vin65-platform Page: 1 / 2\ Next: [Next page](https://www.capterra.com.sg/software/131375/vin65-platform?page=2) > WineDirect's flexible direct-to-consumer (DTC) sales platform powers wine club, point of sale, ecommerce, fulfillment and more. > > Verdict: Rated **3.6/5** by 21 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Commerce7? WineDirect provides wineries of all shapes and sizes with the tools they need to start, manage and grow direct-to-consumer sales, from point of purchase to doorstep delivery. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.6/5** | 21 Reviews | | Ease of Use | 3.6/5 | Based on overall reviews | | Customer Support | 2.6/5 | Based on overall reviews | | Value for Money | 3.4/5 | Based on overall reviews | | Features | 3.6/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Commerce7 - **Location**: American Canyon, US - **Founded**: 2005 ## Commercial Context - **Starting Price**: US$299.00 - **Pricing model**: Per User (Free version available) - **Pricing Details**: • Free - $0 per month • Lite - $299 per month • Plus - $549 per month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, United States ## Features - Billing & Invoicing - For Wineries - Inventory Management - Order Management - Point of Sale (POS) - Reporting & Statistics ## Integrations (1 total) - eWay-CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Winery Management Software](https://www.capterra.com.sg/directory/30784/winery/software) ## Related Categories - [Winery Management Software](https://www.capterra.com.sg/directory/30784/winery/software) - [POS Systems](https://www.capterra.com.sg/directory/20052/point-of-sale/software) ## Alternatives 1. [InnoVint](https://www.capterra.com.sg/software/144038/innovint) — 4.6/5 (79 reviews) 2. [Bottle360](https://www.capterra.com.sg/software/1056428/bottle360) — 5.0/5 (4 reviews) 3. [360Winery](https://www.capterra.com.sg/software/150697/360winery) — 4.5/5 (8 reviews) 4. [Vinsight](https://www.capterra.com.sg/software/131358/vinsight) — 5.0/5 (2 reviews) 5. [Perfect Venue](https://www.capterra.com.sg/software/1035127/perfect-venue) — 4.8/5 (75 reviews) ## Reviews ### "Commerce7 Onboarding: Now You See Them, Now You Don’t" — 2.0/5 > **Curtis** | *29 January 2026* | Wine & Spirits | Recommendation rating: 0.0/10 > > **Pros**: Commerce7 has potential, but in practice I’ve found it frustrating more than impressive. The system can technically handle web, POS, and clubs in one place, yet it feels overly dependent on the winery to figure out complex settings with limited live guidance. The learning curve is steep, and small misconfigurations can create big downstream problems with fulfillment and compliance. While the platform may look powerful on paper, the actual day‑to‑day experience can feel brittle, confusing, and far from user‑friendly. > > **Cons**: Onboarding with Commerce7 has been horrible for us. The process is confusing, heavily checklist‑driven, and not at all hands‑on. The onboarding team is like a one‑way button: once you’re clicked on the “live,” there is effectively no onboarding support anymore. The onboarding and support teams do not communicate to each other. So you end up bounced back to generic documentation/videos instead of getting real guidance. After go‑live, do not expect meaningful live support. If you need real help, get it before they flip you to “live” or look elsewhere. > > My experience with Commerce7 has been overwhelmingly negative from start to finish. Onboarding was confusing, impersonal, and dominated by a generic checklist instead of real guidance tailored to how we actually run our business. Once they flipped us to “live,” the onboarding team essentially disappeared, and there was no way to go back or get that level of help again. At that point, everything became “support,” but support felt slow, reactive, and focused more on deflecting responsibility than solving problems. Critical issues around club transfers, non‑shippable items, compliance, and fulfillment were either dismissed, pushed onto other vendors, or answered with links to documentation instead of someone actually walking through the settings with us. We ultimately discovered that a few configuration toggles inside Commerce7 were the real root cause of many of our problems. Meanwhile, Commerce7’s suggested “solutions” involved asking our fulfillments external developers to write more code on their side, which could have harmed other wineries’ integrations and was completely unnecessary once the correct settings were identified. The pattern has been consistent: Commerce7 places the burden on the winery or on third‑party partners, offers minimal live help when it matters most, and acts like once you are live, onboarding is over and you are on your own. The system might look powerful on paper, but the combination of poor onboarding, lack of ownership, and weak real‑time support has made it one of the most frustrating platforms I have worked with. ----- ### "Vin65 Review" — 4.0/5 > **Verified Reviewer** | *17 September 2018* | Wine & Spirits | Recommendation rating: 7.0/10 > > **Pros**: After it's update, I find it much easier to navigate, and pull out the information I need. Very easy for customers to navigate on the POS side. > > **Cons**: Sometimes navigating the spreadsheet layout can be a little difficult, it would be nice if they would simplify the readouts a little more for when you are looking for a quick glance, and not overall breakdown. > > Very good. It is simple to use and customers have minimal issues. ----- ### "Wonderful POS...lacking back office" — 4.0/5 > **Jason** | *10 September 2019* | Wine & Spirits | Recommendation rating: 5.0/10 > > **Pros**: the POS side of this software is really convenient and useful for our tasting room staff. It's easy to set your own layout, include photos, take separate payments, refund/exchange. All things that have helped the functionality of our tasting room. > > **Cons**: The reporting is not easy to use and sometimes when I add a modifier to the report (ie. "don't include zero quantity) it will still show up in the report. the tools that are there for the website can be a bit confusing and not always the easiest to work with. I really don't like that we can't change a shipping address because it checks compliance before creating the label. > > I use WineDirect daily, and while it does leave a little to be desired in some locations, it does help me and my team assist our customers, update our website, and control our inventory as we need it to do. ----- ### "Wine Direct for your website and point of sale" — 4.0/5 > **Denise** | *28 April 2020* | Wine & Spirits | Recommendation rating: 8.0/10 > > **Pros**: The front end user interface at Point of Sale is easy to use on Ipad registers. The website works well and can be customized easily. Shipping is easily done and integrates seamlessly with UPS and Sovos for legal compliance and reporting of alcohol sales to states. > > **Cons**: The reports that the system generates are inadequate for analysis of customer trends and for marketing purposes. Our staff accountant can get just barely what she needs for her entries to Quickbooks. Support has not always been available if the system is having issues with the cloud server and has occasionally gone down in the middle of a busy retail day. The credit card swipe hardware that plugs into the lightening port of the Ipad fails all the time. They have not yet made chip reader available. Many times we have to manually enter the card and the customers feel uncomfortable about that at times. > > We are able to process an order for wine shipment directly through this system that generates a shipping label, sends the info to Sovos Ship Compliant and then they report back to Wine Direct with tracking info and Wine Direct sends out auto generated emails to the customer (or text messages) on the status of their order. When using as a front end register, it gives the customer an option to add a tip amount and send email or text of their transactions. ----- ### "Winery running on Wine Direct" — 4.0/5 > **Lauren** | *4 October 2019* | Wine & Spirits | Recommendation rating: 6.0/10 > > **Pros**: This software is easier to learn than expected, and it integrated with our other systems well. > > **Cons**: The software has many restrictions that cause issues from a business standpoint. For example, you can only make 1 return per transaction. After that, the system will not allow any additional returns on that order. This causes problems from an inventory standpoint . Many of the processes are very long and require MANY steps. The old system that we used was much more intuitive. Additionally, there are many issues that Wine Direct creates on their own. The system will randomly formulate new lists that move members from non shipping to shipping. Charges will show as pending on our end, but will go through on the clients end. Every time you click on an order, you have to research the customer name. For example, if you are looking for a particular sale, and have to open multiple orders to find it, you have to re-search the customer name after opening every order. Seems like a very small thing, but we have this issues multiple times a day. > > Overall our experience has been ok. It has been quite the learning curve going from our old system to Wine Direct. Overall, the software is usable, it just takes quite a bit of work to figure it out. Additionally, use the Customer service line. We have called them hundreds of times when we are unable to figure something out. For the most part, they are able to assist us rather quickly. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.com.sg/software/131375/vin65-platform?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/131375/vin65-platform) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data