Jostle

Comments: We've implemented and used the Jostle platform for almost three years, and since starting, with my current organization, I've been working with the Jostle team quite closely. The Jostle team is very responsive, and dedicated to providing great customer service and support. The 400+ employees at our organization have varying degrees of technical savviness. One main challenge we have is teaching them the essence of great internal communication and content sharing in moving the company towards our business objectives. When we reached out to Jostle, they were very welcoming and embraced the idea that I had pitched them in order to help our employees familiarize themselves. That was, a digital workshop. Two members of the team built a presentation and workbook, then led a two hour session at our company's digital workshop. They were amazing as you can tell how invested they are with all of this training, and ensuring that our employees are utilizing the Jostle platform to its fullest potential. Other than the staff at Jostle, I thought that they are very responsive with customer feedback. They are always taking suggestions from their users and if it makes sense, the feature becomes available to Jostle users. I think that is amazing, since from my experience, most Intranet platforms are always outdated and lacking innovation. Jostle is easy to use, understand, and simple in it's features, layouts, and functionalities. I would highly recommend them.

Pros: Ease of use, simple to use content curation features, ability to visually represent important information in an organized fashion. Very modern and polished.

Cons: The ability to disable certain features when they aren't being used. I think reporting and metrics could be more comprehensive and visual. Maybe the integration of some sort of visual dashboard that allows for goal tracking.

Comments: I've worked with the Jostle platform for a year and a half and have had many good experiences and business successes. I cannot rate enough how great it is to have a knowledgeable and helpful designated account manager (Sally Smith) who is my main point of contact and is always happy to discuss our platform use and suggest new ways of working along with answering any queries I have. This makes our user experience of Jostle align with our business strategy and values, as well as ensuring we continue to optimise the platform when new changes are introduced. I also rate the forum very highly as it's great to be able to discuss thoughts/ideas/best practice with other Jostle users outside of our organisation - and it's great that conversations on the forum are heard by the Jostle team and often make their way into the Jostle newsletter and ultimately influence platform developments and changes.

Pros: The ease of use, how the interface resembles social media and encourages full company engagement

Cons: Some of the areas on the platform are not relevant to our business, but there is not anything we can do to reallocate these sections into something more appropriate. It means the sections remain unused. (not a massive issue as we tend to focus our attention on the News section anyway)

Comments: An intranet that engaged the staff and is one place to find out news/olds/information and who is who inside the business. A place where users can come and see themselves in the business, who and what they are and how they fit in.

Pros: Easy to use and setup with good support from the on-boarding team and regular catch-ups over the time period. The library is a great tool with good security and functionality. Staff member profiles, that we integrate with G-Suite are helpful and enable users to customize themselves and their images as well as professional profiles. The news section is easy to add and manage the posts as well as items for sale and internal vacancies. The search function is excellent and returns a good set of relevant results to all users from all areas. The Admin area is well laid out and easy to follow with a good range of depth and when you want to do something not available the support team can help you out. Allowing internal and external users means our board members can see what is going on inside of the organisation without death by email.

Cons: Would be nice to have threaded discussions. Creates a number of library groups in g-suite and does not do a great job of cleaning up after itself when groups are removed, unused or empty.

Comments: We have been using Jostle for a few years. It has transformed how our employees interact with each and how we share files. Our company is disbursed across the US and it sometimes feels like you are on an island all by yourself. Having a central place to log in to for news and important files really helps our employees feel like part of the fold. The picture directory is great and the shout out feed as well. The admin section can be a little confusing but that is it. We've also been able to get some new features added to support our company. The customer service is GREAT. It's a great product, it is actively developed and the customer service is top tier. Don't hesitate to sign up.

Pros: G-Suite integration
Easy to use
Actively developed
Picture directory
Interactive Org Chart

Cons: The admin section can be confusion
The Library can be confusing to navigate

Pros: We implemented Jostle in order to keep our company's culture alive and keep employees connected as we rolled out our work at home initiative. We loved how easy it was to set up, how intuitive it is to use and how fun it can be. I describe the news page as is "Facebook and Twitter had a baby" because there are sections for brief updates and longer articles, and as soon as employees get in, they already feel like they know how to use the program.

Cons: It does take champions to keep people engaged and logging in. Also, the discussions -- rather like a workplace-appropriate chat room for project or task oriented conversations -- did not work as well for us as we had hoped it would because people needed more prompts to go back in and view updated comments.