--- description: Get detailed information about CallMiner Eureka and how it can help you meet your business needs. Learn more about CallMiner Eureka price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CallMiner Eureka Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [CallMiner Eureka](/software/130323/eureka) # CallMiner Eureka Canonical: https://www.capterra.com.sg/software/130323/eureka > CallMiner is the leader in conversation intelligence to improve CX, capturing, analyzing and uncovering insights on interactions. > > Verdict: Rated **4.6/5** by 5 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses CallMiner Eureka? Designed for mid- to enterprise-scale contact centers across all industries, CallMiner is a SaaS-based conversation intelligence platform that provides insights into contact center performance and CX. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 5 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: CallMiner - **Founded**: 2002 ## Commercial Context - **Pricing model**: Usage Based - **Pricing Details**: CallMiner Eureka offers a free trial for new users, after which the software pricing is based on volume of interaction data. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Catalan, Chinese, Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish, Traditional Chinese - **Available Countries**: Afghanistan, Albania, Algeria, Andorra, Angola, Argentina, Armenia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, Brunei and 151 more ## Features - AI/Machine Learning - Agent Interface - Alerts/Notifications - Automatic Transcription - Call Logging - Call Monitoring - Call Recording - Call Scripting - Call Transcription - Chatbot - Communication Management - Computer Telephony Integration - Customer Experience Management - Customer History - Customer Surveys - Customizable Questions - Customizable Templates - Dashboard - Data Import/Export - Data Security - Data Visualization - Email Management - Email Marketing - Employee Coaching Tools - Engagement Tracking - Event Triggered Actions - Feedback Management - IVR - KPI Monitoring - Keyword Filtering - Multi-Channel Data Collection - Multi-Language - Multiple Scoring Models - NPS Survey Structure - Negative Feedback Management - Offline Response Collection - Predictive Analytics - Process/Workflow Automation - Quality Management - Recording - Self-Service Search - Sentiment Analysis - Speech Recognition - Survey/Poll Management - Surveys & Feedback - Text Analysis - Third-Party Integrations - URL Customization - Visual Analytics - Workforce Management ... and 6 more features ## Integrations (6 total) - Amazon Connect - Five9 - Genesys - Salesforce Customer360 - Talkdesk - Twilio ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.capterra.com.sg/directory/30007/call-center/software) ## Related Categories - [Call Centre Software](https://www.capterra.com.sg/directory/30007/call-center/software) - [Survey Software](https://www.capterra.com.sg/directory/30092/survey/software) - [Call Recording Software](https://www.capterra.com.sg/directory/30533/call-recording/software) - [Artificial Intelligence (AI) Software](https://www.capterra.com.sg/directory/30938/artificial-intelligence/software) - [Customer Engagement Software](https://www.capterra.com.sg/directory/30906/customer-engagement/software) ## Alternatives 1. [inconnect](https://www.capterra.com.sg/software/164772/omnichannel) — 3.9/5 (19 reviews) 2. [Genesys Cloud CX](https://www.capterra.com.sg/software/21409/genesys-cloud) — 4.3/5 (262 reviews) 3. [XM for Customer Experience](https://www.capterra.com.sg/software/152924/customer-frontlines) — 4.6/5 (255 reviews) 4. [CXone Mpower](https://www.capterra.com.sg/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) 5. [OnviSource OmVista](https://www.capterra.com.sg/software/92454/omvista) — 4.6/5 (5 reviews) ## Reviews ### "So much information" — 5.0/5 > **Amber** | *17 August 2018* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: I like that you can see all the aspects of your performance. Where you are falling behind and where you are excelling. You know just what you need to improve on and what you are doing good at. You can listen to your previous phone calls to see for yourself how you did. > > **Cons**: I haven't had any issues with this program but it does take a while to learn. You just have to play with it a little and you will figure it out. ----- ### "We have used CallMiner Eureka for about 9 years, and have overall had a pleasant experience." — 4.0/5 > **Allison** | *10 May 2018* > > **Pros**: The tool has an expansive dictionary, and is flexible enough to provide us the transcripts that we need to create robust reporting for our business. > > **Cons**: We have found challenges with the speaker separation functionality of version 10. Apparently, speaker separation is skewed by third party voices and hold music. The hold music isn't as much of a concern, but every time our business transfers a call (which is the vast majority of our calls), the transcript will be skewed. ----- ### "Eureka-Callcenter\_11-07-2022" — 5.0/5 > **Osman** | *12 July 2022* | Computer Software | Recommendation rating: 5.0/10 > > **Pros**: Actually i can say that i try it and it looks like good.it serve many features. > > **Cons**: i think that it's help documentation needs improvement. ----- ### "Eureka" — 5.0/5 > **Gisele** | *28 February 2023* | Paper & Forest Products | Recommendation rating: 10.0/10 > > **Pros**: Software de fácil acesso e muito simples de utilizar. > > **Cons**: Não encontrei algo de negativo neste produto. > > Recomento demais. ----- ### "CallMiner Eureka is a great tool for anyone interested in getting their hands into speech analytics." — 4.0/5 > **Allison** | *7 June 2017* > > **Pros**: I really enjoy how all-encompassing CallMiner Eureka is. The tool takes into account so many different attributes and metadata that help a user create searches and reports. You can search for virtually anything you want or need to know. Our business just loves the level of information they can get out of it. > > **Cons**: The only criticism I would have is that it is a little difficult to learn. An average user would have a hard time just jumping into CallMiner and trying to create a search. You really have to have a creative and an analytical mind to gain the most use out of the tool. ## Links - [View on Capterra](https://www.capterra.com.sg/software/130323/eureka) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | ----- ## Structured Data