Who Uses This Software?

Small to large sized Hotels, Resorts, Motels, B&B's, Inns and High-end Boutique Hotels.

Average Ratings

263 reviews
  • Overall 4.4/5
  • Ease of Use 4.2/5
  • Customer Service 4.5/5
  • Features 4.3/5
  • Value for Money 4.2/5

Product Details

  • Starting Price US$125.00/month
  • Pricing Details $/Room/Month. Please call or contact for details.
  • Free Version No
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support 24/7 (Live Rep)
    Online

Vendor Details

  • RMS - The Hospitality Cloud
  • https://www.rmscloud.com/
  • Founded 1983

About RMS Hotel

RMS Hotel is a cloud-based property management and reservation system for full service, limited and self service accommodation businesses. With 35+ years of experience in hospitality technology in over 30 countries, this function rich, easy-to-use system will allow you to drive bookings, increase revenue, streamline operations, communicate with and market to guests, and provide mobile check in/out options.

RMS Hotel Features

  • Built-in Accounting
  • CRM
  • Catering
  • Employee Management
  • Extended Stay
  • For Vacation Rentals
  • GDS/OTA Integration
  • Loyalty Program
  • Maintenance Management
  • Marketing Automation
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Single Property
  • Activities Booking
  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Promotions Management
  • Rate Management
  • Room Booking Management
  • Third Party Booking

RMS Hotel Most Helpful Reviews

WE love RMS and wish we had switched sooner!

Reviewed on 30/08/2019
Josh R.
Operations Manager
Hospitality, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
4/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Overall our experience has been great! All the automation saves us lots of time and makes us look more professional as well.

Pros: We like that it's cloud-based so we can access it from anywhere on any device at any time we choose. It's also very user-friendly for those taking reservations and the ability to easily take online reservations is great.

Cons: Can be a little challenging when making changes in the backend, but if we ever have any issues tech support walks us through it.

Vendor Response

by RMS - The Hospitality Cloud on 04/09/2019

Thanks for your positive feedback Josh! We are thrilled RMS is helping your campground reach its full potential. We are glad our user-friendly system is making managing your property easier. RMS is committed to ongoing software development and exceptional customer support.

Potential but not flawless

Reviewed on 01/10/2019
Carla R.
Owner
Recreational Facilities & Services, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source 
4/5
Overall
5/5
Ease of Use
3/5
Features & Functionality
3/5
Customer Support
3/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Again, I see potential and I haven't given up, but a work in progress. Expect to spend a great deal of time working through issues, at least on the front end.

Pros: Has the promise of being a great system with automation of repetitive system tasks. This was the big draw for us.

Cons: So far I have spent hours trouble shooting with their tech support why the system is not working as it's suppose to. I have not given up yet, but currently working through a couple of essential functions that they must get correct or we'll have to find another system.

Vendor Response

by RMS - The Hospitality Cloud on 09/10/2019

Hello Carla,Thank you for your honest feedback and we appreciate you taking the time to share. RMS is quite robust to meet the needs of a wide scale of individual properties unique business models. RMS continues to endeavor to provide cutting edge technology and offering a vast array of interfaces and integrations to help properties maximize potential. We were happy to work together with you to get one of the newest accounting interfaces perfected. Thank you for being the best part of RMS and look forward to growing your business together!

RMS - Fantastic

Reviewed on 15/01/2020
Lesley J.
Owner
Hospitality, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Ease of use and support is second to none

Cons: Can't really say as at this point we are happy

Vendor Response

by RMS - The Hospitality Cloud on 20/01/2020

Thank you for your review Lesley

Manual

Reviewed on 04/10/2019
Dennis H.
Manager/Consultant
Recreational Facilities & Services, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source 
4/5
Overall
3/5
Ease of Use
4/5
Features & Functionality
5/5
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I'm still in the early stages of RMS so I can't give a overall assessment of the system.

Pros: I think once I learn the in and out of all of the side menu, and all the functionality of the data base, it could be very compatible for our company. In all fairness to RMS the owner of our company didn't notify me of any of the classes, so I was nearly operating blind on the first day of use. BUT the help/knowledge base was a life saver.

Cons: My first complaint will be that there isn't an operating manual. Even a frozen pizza comes with step by step instructions. The software leans heavy on the side of the hotel industry. I think RMS is working on being RV park friendly but they still have some work to do. As an example with our previous data base we were able to move reservations quickly and easily to different sites to maximize spaces as to fill the park quicker. With RMS moving dozens of reservations over a 4, 5, 6, month period is extremely difficult to the point we will most likely stop doing it.

Vendor Response

by RMS - The Hospitality Cloud on 21/10/2019

Hello Dennis,
Thank you for taking the time to review RMS an we appreciate your honest feedback. RMS is quite robust and configurable to meet the needs of all type of individual property set up from small to large. I would agree proper training is definitely ideal to be set for success. RMS University is a fantastic training tool that is offered to all properties. A friendly customer support agent would be happy to discuss this in further detail along with any current struggles to make your operations more seamless. Thank you again for taking the time Dennis!

Faulty product with crappy support

Reviewed on 25/04/2019
Ron B.
Owner
Hospitality, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
3/5
Overall
3/5
Ease of Use
2/5
Features & Functionality
1/5
Customer Support
3/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I have started the selection process for another product because I want proper support.

Pros: It works, as far as direct bookings and Booking.com bookings are concerned.
It synchronises well with Booking.com. we have had no over bookings.

Cons: RMS is not capable to connect my hotel to Expedia. REALLY, I am not kidding. RMS passes the wrong currency. We are located in Cape Verde and they pass our prices to Expedia in Australian dollars.
RMS have been working on this for over a month now. I have to beg for updates on this problem and all they have told me is that it is a very complicated problem (where it really is only a matter of passing the right currency for the selected country).
Less important but still annoying problems are: Old (fashioned) user interface: Not all the screens work on a Mac, some screens only work in full screen mode. The application is not scalable/responsive.

Vendor Response

by RMS - The Hospitality Cloud on 11/06/2019

Thank you for posting your feedback and Ron, we appreciate the opportunity to discuss this openly and frankly with you.

The information provided has been escalated with the entire global support team, especially the UK team.

Receiving unfavourable feedback is never nice to hear, but its a powerful tool that can be used in the ongoing training and development of our team.

We are sorry we failed to deliver the level of service you expected and required and please rest assured that corrective steps have been taken with respect to your particular circumstances.

Best regards,

Peter Ferris
Director of Global Sales & Marketing

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