--- description: Get detailed information about Olark and how it can help you meet your business needs. Learn more about Olark price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Olark Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Olark](/software/125957/olark) # Olark Canonical: https://www.capterra.com.sg/software/125957/olark Page: 1 / 20\ Next: [Next page](https://www.capterra.com.sg/software/125957/olark?page=2) > Beautiful Live chat solution with CRM and Help Desk integration and powerful reporting capabilities. GDPR Ready and Accessible. API. > > Verdict: Rated **4.5/5** by 471 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Olark? Olark Live Chat is ideal for higher education and small- to mid-sized businesses in a wide range of markets, including retail, eCommerce, SaaS, education, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 471 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Olark - **Location**: Ann Arbor, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: Try Olark for free. Scale Olark with your live chat team. $17 / month for 1 live chat operator. $49 for a team of 4 live chat operators. https://www.olark.com/pricing?rid=getapp - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Basque, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 103 more ## Features - Autoresponders - Chat/Messaging - Customizable Branding - Geotargeting - Mobile Access - Offline Form - Proactive Chat - Real-time Consumer-facing Chat - Reporting/Analytics - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing ## Integrations (27 total) - Adobe Commerce - BigCommerce - Drupal - Drupal Wiki - Freshdesk - Google Analytics 360 - Groove - Highrise - Kanban for WordPress - PrestaShop - Salesforce Marketing Cloud Account Engagement - Salesforce Sales Cloud - Segment - SeoSamba WordPress Enterprise - Shift4Shop ... and 12 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Live Chat Software](https://www.capterra.com.sg/directory/30797/live-chat/software) ## Alternatives 1. [WhatsApp](https://www.capterra.com.sg/software/180345/whatsapp) — 4.7/5 (16359 reviews) 2. [LiveChat](https://www.capterra.com.sg/software/62194/livechat) — 4.6/5 (1723 reviews) 3. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1781 reviews) 4. [Tidio](https://www.capterra.com.sg/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Zendesk Suite](https://www.capterra.com.sg/software/164283/zendesk) — 4.4/5 (4079 reviews) ## Reviews ### "A decent low cost live chat with limited functionality" — 3.0/5 > **Anonymous User** | *6 December 2024* | Computer Software | Recommendation rating: 6.0/10 > > **Pros**: It's one of the cheapest live chats that you can buy starting at $29 per month. It's also just a pure chat app with no helpdesk functionality. So, if that's what you're looking for - Olark can solve that problem. > > **Cons**: You really do get what you pay for. It looks horrible and very outdated. You can't customize your auto-responses very well. You can't design a chatbot here, and their customer service is bad. > > It's cheap and serves a purpose when you're a start-up trying to save money. It's a good stepping stone to other apps like Freshdesk and Zendesk. ----- ### "Live Chat that WORKS" — 4.0/5 > **Cynthia** | *5 January 2025* | Professional Training & Coaching | Recommendation rating: 9.0/10 > > **Pros**: Chat capabilities are fast, useful, and easy to manage. The system is great showing important data to better support the client. Lately AI has been integrated into it for 24/7 support but it is still in the works and could be better. > > **Cons**: Chat management when multiple users are using the platform for support is not great. It would be amazing that when someone claims a chat, it gets removed from the long list so other users don't lose time going through the requests. > > It has been great and the actual Olark team has been extra helpful in accommodating new code or functions to the institute's needs. This has been a long journey that keeps evolving and maturing with constant feedback and teamwork ----- ### "Helpful Integrations & Automations made this a good choice for live chat software" — 4.0/5 > **Kevin** | *30 November 2018* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: While the free trial was limited in scope, a paid subscription ups the available features to include unlimited chats, automation, and a per chair subscription which kept cost low \& chats easily managed. > > **Cons**: The integration choices are fairly limited in comparison with other chat platforms, and the free plan is extremely limited. Even a small business would need more than 1 operator at times. ----- ### "Olark is cool" — 5.0/5 > **Dillon** | *29 January 2019* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Gets the job done at a very affordable price\! Our customers can easily get in touch with us via live chat. > > **Cons**: Lots of down time and limitations to the features. I'm not sure you can still only send images one way and only big blocks of texts. Page breaks would be nice... ----- ### "I did a lot of research on chat apps for my website and Olark is the one that I decided to go with" — 5.0/5 > **Jordan** | *26 July 2018* | Retail | Recommendation rating: 9.0/10 > > **Pros**: It is incredibly easy for someone to set up even if you don't have a coding background. More importantly, the CRM that I use was able to tie in with Olark's API to pull relevant chat user data into our CRM. We chat with customers every day and they appreciate the instant satisfaction. > > **Cons**: The only con to Olark is that they don't have a mobile app for when you are away from a laptop or desktop computer. You will have to use a 3rd party app and I have found it a little buggy. For desktop use it is a great chat though. ----- Page: 1 / 20\ Next: [Next page](https://www.capterra.com.sg/software/125957/olark?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/125957/olark) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data