--- description: Get detailed information about Freshdesk and how it can help you meet your business needs. Learn more about Freshdesk price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshdesk Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk](/software/124981/freshdesk) # Freshdesk Canonical: https://www.capterra.com.sg/software/124981/freshdesk Page: 1 / 141\ Next: [Next page](https://www.capterra.com.sg/software/124981/freshdesk?page=2) > Cloud-based help desk that centralizes ticketing, omnichannel communication, workflow automation, and self-service tools for customer. > > Verdict: Rated **4.5/5** by 3486 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Freshdesk? Businesses of all sizes, from startups to enterprise teams, across ecommerce, fintech, travel, logistics, retail, and education industries that manage customer support across one or more channels. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 3486 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$19.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: It is available for $0 for 2 agents for 6 months - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese - **Available Countries**: Argentina, Australia, Austria, Belgium, Brazil, Cambodia, Canada, Chile, Colombia, Costa Rica, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, Germany, Greece and 39 more ## Features - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Assignment Management - Automatic Call Distribution - CRM - Call Center Management - Call Monitoring - Call Recording - Call Routing - Catalog Management - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Content Management - Customer Database - Customer Experience Management - Customer History - Customer Support - Customizable Forms - Customizable Templates - Dashboard - Discussions/Forums - Engagement Tracking - Feedback Management - Full Text Search - Inbox Management - Incident Management - Interaction Tracking - Issue Tracking - Knowledge Base Management - Knowledge Management - Live Chat - Mobile Access - Multi-Channel Data Collection - Problem Management - Queue Management - Real-Time Chat - Real-time Consumer-facing Chat - Remote Access/Control - Reporting & Statistics - Screen Sharing - Self Service Portal - Sentiment Analysis - Service Level Agreement (SLA) Management - Survey/Poll Management - Surveys & Feedback - Task Management - Ticket Management ... and 26 more features ## Integrations (60 total) - Airtable - Asana - Azure Active Directory Domain Services - Azure DevOps Labs - Bamboo - Bitrix24 - Brevo - Calendly - Chargebee - Claris FileMaker - ClickUp - CloudTalk - Elsevier Pure - Facebook - Freshcaller ... and 45 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software) - [Complaint Management Software](https://www.capterra.com.sg/directory/30674/complaint-management/software) - [Customer Communications Management Software](https://www.capterra.com.sg/directory/31002/customer-communications-management/software) - [Live Chat Software](https://www.capterra.com.sg/directory/30797/live-chat/software) - [AI Agents for Customer Support](https://www.capterra.com.sg/directory/34696/ai-agents-for-customer-support/software) ## Alternatives 1. [Zoho Desk](https://www.capterra.com.sg/software/169505/zoho-desk) — 4.5/5 (2216 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.com.sg/software/61368/salesforce) — 4.4/5 (18812 reviews) 3. [Zendesk Suite](https://www.capterra.com.sg/software/164283/zendesk) — 4.4/5 (4094 reviews) 4. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1789 reviews) 5. [LiveChat](https://www.capterra.com.sg/software/62194/livechat) — 4.6/5 (1728 reviews) ## Reviews ### "Using 4 seats but locked into paying for 19" — 1.0/5 > **Fiodas** | *13 August 2026* | Consumer Electronics | Recommendation rating: 1.0/10 > > **Pros**: Freshdesk keeps customer emails, ticket history, tags, and agent assignments in one searchable system. This has helped us preserve customer communication records and coordinate support work. > > **Cons**: The product is cumbersome to administer, but the worst problem is the contract model. We currently need only 4 agents but are locked into paying for 19. Freshworks emphasized monthly billing and a two-year price freeze. It did not explain the practical consequence clearly enough: monthly billing only divides a fixed 24-month obligation into monthly charges. It does not provide monthly flexibility, and committed seats cannot be reduced when business needs change. In plain language: we use 4 seats and pay for 19. That is an extremely poor value for money. > > We stayed with Freshdesk because years of customer emails, ticket history, workflows, automations, and system integrations were already tied to it. When the Garden plan was discontinued, Freshworks warned that not upgrading to Pro could cause service interruptions or access limitations. Replacing the platform at short notice would have put customer communications at risk. The ticketing functions are usable, but administration is unnecessarily complicated and the commercial terms are extremely inflexible. The sales process focused on continued service, monthly billing, and locking the price for two years. It did not make the most important consequence plain enough: we would have to keep paying for all 19 seats for 24 months, even if we stopped using most of them. Our requirement has now fallen to 4 agents, but we remain obligated to pay for 19. We submitted formal non-renewal notice and requested early termination, a seat reduction, and a commercial review. The outcome is still pending. Before signing with Freshworks, buyers should demand written answers to three questions: Can we cancel monthly? Can we reduce seats during the term? Must we continue paying for unused seats? “Billed monthly” does not mean “cancelable monthly.” ----- ### "Reviewed by samala vamshi" — 5.0/5 > **samala** | *22 September 2026* | Accounting | Recommendation rating: 8.0/10 > > **Pros**: Freshdesk is super intuitive and easy to navigate, so our team can move through conversations and tasks without getting bogged down. The ticketing system is well organized, making it simple to filter tickets and set priorities based on urgency. That helps us tackle the most pressing customer issues first, which speeds up resolution times and keeps our whole support workflow running smoothly. > > **Cons**: Connecting our mailbox to Freshdesk is usually pretty straightforward, but we've run into an annoying bug where it occasionally creates duplicate tickets for a single client email. It causes unnecessary confusion for our support team and slows down how quickly we can get back to people. ----- ### "Streamlining Support, Enhancing Efficiency through Freshdesk" — 5.0/5 > **Rajneesh** | *22 September 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: What I valued most about Freshdesk was its intuitive and user-friendly interface, which enabled efficient management of customer enquiries and support tickets. Its automation, reporting, and organizational capabilities also contributed to a more streamlined and efficient customer support process. > > **Cons**: With its extensive product roadmap and advanced AI capabilities, complemented by Freddy AI, Freshdesk continues to evolve and deliver significant value. Overall, there is nothing to dislike about the platform. > > Overall, my experience with Freshdesk has been positive. The platform provides a structured and efficient approach to managing customer enquiries and support tickets. Its range of features supports effective workflow management, enhances operational efficiency, and contributes to a consistent customer support experience. ----- ### "Great ticketing platform with fast team onboarding, though reporting takes effort" — 4.0/5 > **Kira** | *23 September 2026* | Information Services | Recommendation rating: 8.0/10 > > **Pros**: The Centralized Communication was smooth it combines emails, social channels, and web forms into single, unified customer ticket threads. Also the Quick Onboarding i highly enjoyed. The clean interface allows new support agents to get trained and productive almost immediately. > > **Cons**: I really disliked The Tier-Gated Features: Certain advanced features (like automated skills-based routing or deeper integrations) require upgrading to higher plan tiers. Also Performance Under High Volume Occasional loading lag when managing heavy ticket or switching between multiple tabs quickly. > > Freshdesk enhances customer support operations by centralizing ticketing, communication history, and assignment routing, thereby eliminating the clutter of traditional email threads. While advanced reporting and complex workflows may require higher-tier plans for full functionality, the platform's intuitive interface allows new agents to be onboarded in just a few days. ----- ### "Freshdesk review by suchith" — 4.0/5 > **Suchith** | *22 September 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: With Freshdesk, we have been able to centralize communications from multiple channels, whether through chat, email, or other means, into a single, unified platform. This consolidation has significantly streamlined our workflow, giving our team a comprehensive view of every client’s interaction regardless of its source. As a result, we have been able to resolve client issues more efficiently and respond with greater speed and accuracy > > **Cons**: Freshdesk falls pretty short on customization, so we can't really tweak it to match our specific workflows. On top of that, the reporting is basic and needs work. Without deeper, customizable analytics, it’s hard to get useful insights, track how we're actually doing, or make solid, data-driven decisions. ----- Page: 1 / 141\ Next: [Next page](https://www.capterra.com.sg/software/124981/freshdesk?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/124981/freshdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data