--- description: Get detailed information about Oracle Cloud CX and how it can help you meet your business needs. Learn more about Oracle Cloud CX price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Oracle Cloud CX Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Oracle Cloud CX](/software/124659/oracle-cloud-cx) # Oracle Cloud CX Canonical: https://www.capterra.com.sg/software/124659/oracle-cloud-cx Page: 1 / 2\ Next: [Next page](https://www.capterra.com.sg/software/124659/oracle-cloud-cx?page=2) > Complete, cloud-enabled customer experience solution; differentiate your company across all channels, touch points, and interactions. > > Verdict: Rated **4.3/5** by 16 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Oracle Cloud CX? Cloud-based customer experience platform designed to help small to large size businesses manage customer information and derive actionable insights via chatbots, Internet of Things and AI. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 16 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Oracle - **Location**: Chicago, US - **Founded**: 1977 ## Commercial Context - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Contact Oracle for pricing details. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish - **Available Countries**: United States ## Features - Activity Dashboard - Data Visualization - Multi-Channel Data Collection - Multi-Language - Reporting/Analytics - Text Analysis - Third-Party Integrations ## Integrations (4 total) - Oracle Marketing - Oracle Sales - Oracle Service - ServiceNow ## Support Options - Phone Support - 24/7 (Live rep) ## Category - [Customer Experience Software](https://www.capterra.com.sg/directory/30671/customer-experience/software) ## Related Categories - [Customer Experience Software](https://www.capterra.com.sg/directory/30671/customer-experience/software) - [CRM Software](https://www.capterra.com.sg/directory/2/customer-relationship-management/software) - [Knowledge Base Software](https://www.capterra.com.sg/directory/32454/knowledge-base/software) - [Sales Tracking Software](https://www.capterra.com.sg/directory/32744/sales-tracking/software) - [Banking Software](https://www.capterra.com.sg/directory/20008/banking-systems/software) ## Alternatives 1. 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At the interface level, it provides a complete visualization of the components with a nice and intuitive design. Its cost is high, since it is a product of Oracle and for this and other reasons its cost is high, but it can still be acquired without a greater risk of loss of investment. > > **Cons**: Oracle CX - Sales Cloud offers few options to modify; In turn, it does not allow access to more advanced configuration functions. It allows you to choose visual themes, the limit is that you can only choose the available ones. The internal CRM of Oracle CX - Sales Cloud does not allow managing a volume of detailed information, it simply provides tools for a segmented and generalized administration. > > Oracle CX - Sales Cloud. Manage a complete sales system, be it small, medium or large. The strength of Oracle CX-Sales Cloud is remarkable, since it has a pre-established configuration of the basic and intermediate aspects of the sales mechanism and the supply of services. ----- ### "Oracle for ECommerce" — 5.0/5 > **Verified Reviewer** | *10 November 2020* | Retail | Recommendation rating: 8.0/10 > > **Pros**: I like the the user face and setup of the program. It makes it easy to use and access the functions you need. I work in ECommerce and we use the program a lot for managing vendor agreements and accessing Purchase Orders. > > **Cons**: The program is a bit slow and lags quite a bit. It took me a while to get used to moving at the pace it goes. Other than that, I don’t have many complaints. > > I work for an ECommerce company and I use Oracle Cloud every day. I set up new items so we use it to add our skus and manage our vendor agreements and purchase orders. Oracle Cloud makes this very accessible and easy to undergo this process. ----- ### "Inefficient" — 2.0/5 > **Stephanie** | *12 October 2021* | Higher Education | Recommendation rating: 2.0/10 > > **Pros**: I enjoy data entry and data management. I liked the ability we had in CX. > > **Cons**: It is extremely hard to teach major gift officers how to use this software, it's much more technical than our team was willing to work with. ----- ### "Good tool for the administration of clients with potential sales." — 4.0/5 > **Verified Reviewer** | *12 June 2018* | Recommendation rating: 7.0/10 > > **Pros**: Good ease of use at the console level, the creation of profiles and administration of user accounts is one of the main benefits of this oracle tool > > **Cons**: This tool has little documentation in the market, in addition to functionalities that in other softwares turn out to be easier to perform, such as its syntax in its native code. > > Simple administration on the functional safety of users, easy creation of reports, and workspaces that allow agents to view incidents of reported cases. ----- ### "Very flexible and easy to use." — 5.0/5 > **Ahmed** | *15 August 2021* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: I like that its a powerful simple tool and easy to use for new emplyee and it does not need special training to use. I like its elegant yet smooth platform for both browser and mobile app. I like that its costs is lower for its category. I like that we can do a lot of customizations. > > **Cons**: The global search was slow for me. Eventhough the effort that Oracle makes to improve their performance I constantly find myself refreshing to gather accurate data. > > Overall it is a good sales tool. Top quality with low cost. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.com.sg/software/124659/oracle-cloud-cx?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/124659/oracle-cloud-cx) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | ----- ## Structured Data