What Is Verizon Connect?

Verizon Connect's fleet management software for small to medium-sized businesses can help you uncover hidden fuel and operating costs while revealing the potential for greater efficiency. Use our dashboards and reporting tools to analyze trends and accurately measure your fleet's performance. With around-the-clock monitoring, you can effectively manage unsafe behavior, unauthorized use or deviations from standard procedure. You'll soon know where you can save, and operate a more efficient fleet.

Who Uses Verizon Connect?

Field service companies

Where can Verizon Connect be deployed?

Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • Verizon Connect
  • Located in Waltham, US
  • Founded in 2003
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, United Kingdom, United States

Languages

English, Spanish

About the vendor

  • Verizon Connect
  • Located in Waltham, US
  • Founded in 2003
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, United Kingdom, United States

Languages

English, Spanish

Verizon Connect videos and images

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Verizon Connect

US$45.00/month
Free Version
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Features of Verizon Connect

  • Alerts/Notifications
  • Appointment Scheduling
  • Asset Tracking
  • Billing & Invoicing
  • Calendar Management
  • Compliance Management
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customer Management
  • Customizable Invoices
  • Dispatch Management
  • Driver Management
  • Driver Settlements
  • Electronic Signature
  • Employee Management
  • Employee Scheduling
  • Equipment Tracking
  • Fleet Management
  • Fuel Management
  • Fuel Tracking
  • GPS
  • Historical Reporting
  • Inventory Management
  • Invoice History
  • Job Management
  • Live Driver Tracking
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Mileage Tracking
  • Mobile Access
  • Mobile App
  • Online Booking
  • Online Time Clock
  • Order Management
  • Payment Collection in the Field
  • Preventive Maintenance
  • Quotes/Estimates
  • Real Time Monitoring
  • Real Time Notifications
  • Recurring Appointments
  • Repair Tracking
  • Reporting/Analytics
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History
  • Technician Management
  • Third Party Integrations
  • Timesheet Management
  • VIN Lookup
  • Vehicle Information
  • Vehicle Management
  • Vehicle Tracking
  • Work Order Creation
  • Work Order Management

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BigChange Job Management Platform plans, manages, schedules & tracks your field teams in one cloud-based, easy-to-use solution.
INControl is a platform that can manage your business from a single process up to a full ERP solution.
simPRO is a leading global provider of field service management software for the trades.
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Reviews of Verizon Connect

Average score

Overall
3.2
Ease of Use
3.4
Customer Service
2.7
Features
3.2
Value for Money
2.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Cindy
Cindy
Closeout Specialist & HR Administrator in US
Verified LinkedIn User
Telecommunications, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

It's one of the best purchases our company ever made.

5.0 4 years ago

Comments: We love this software, and we have cut down on employees unapproved use of company vehicles and improved employee driving safety by using it.

Pros:

We've been using Fleetmatics, now Verizon Reveal, for years. We initially signed up with them because we wanted to keep track of what employees were doing in our company vehicles, but this software is capable of so much more. From tracking our oil changes to sending us alerts when employees are speeding, we use this every day. The customer service is amazing also, and there's a pretty nice referral program.

Cons:

It recently went through a revamp, and we did a training for the new system about a year before it was actually released. It was a little bit of a messy transition, but once we downloaded the new apps to our phones and got over the hump of getting everyone back on the same page, it's been amazing. The upgraded graphical user interface and new features are great.

Brian
Managing Director in Australia
Events Services, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source

Verizon - Integration with Viberent

5.0 2 weeks ago New

Comments: The experience has been great, as always when dealing with data migration between two systems we had our teething issues but this has all been resolved.

Pros:

This software has revolutionised our last mile deliveries, it gives our team internally and our customers real time tracking of our vehicles and their orders.

Cons:

No current API outputs available for certain functions that should be available for software of this calibre.

Verizon Connect Response

last week

Thank you for taking the time to share your positive experience with us. We're happy to hear you are finding value in our product and services. Also, thank you for your feedback about API integrations. We would like to learn more about your success with Reveal. If you are open to share, please email us at: [email protected]

Gabe
Owner in US
Construction, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Be Careful

3.0 3 weeks ago New

Comments: When it works, finding out where machines and trucks are is a nice feeling not having to worry where everything is.

Pros:

Being able to track where trucks and equipment is has been helpful.

Cons:

Customer Service is a big disappointment, when you go to get something fixed, you have to jump through all these hoops, which eventually gets you nowhere. I have tried to reach out and express my frustrations with this company with little to no feedback.

Verizon Connect Response

2 weeks ago

Thank you for taking the time to post this review. While we are pleased to know you are receiving value using Reveal, we are very disappointed to hear about your experience with customer service. We apologize for the frustration. We'd like to offer some assistance offline if you still need it. Please email us at: [email protected]

Steven
CFO in US
Food & Beverages, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Verizon Connect - How to Destroy a Product

4.0 4 months ago

Comments: The software itself works well -- contract renewal, the switch to 4G (which now has been going on for almost 2 years and I still can't get anyone to talk to me about the contract) and customer support in general is just horrendous. We were a customer of Fleetmatics, and they were great to work with -- this is the worst I have ever seen -- babies crying in the background, terrible noise levels when you actually get someone on the phone -- the list goes on and on. Anyone at a management level on the customer service side should be fired now!

Pros:

The software itself is acceptable -- but certainly not superior to anything else in the industry

Cons:

The CUSTOMER SERVICE AND ADMINISTRATiON is the worst I have EVER experienced -- from an impossible to understand sales and support org structure -- numerous people from different departments but none ever call back -- not clear who has any authority -- it is impossible to describe how bad this is.

Julie
OAS in US
Mental Health Care, 5,001-10,000 Employees
Used the Software for: 1+ year
Reviewer Source

Verizon Connect

5.0 2 months ago New

Comments: I will keep using this application for services that we offer.

Pros:

Using this software allows us to track the travel of patients and make sure they get to us safely.

Cons:

It can be a little expensive. But its very easy to use.

Verizon Connect Response

2 months ago

Thank you for taking the time to share your positive experience with us. We're happy to hear you are finding value in our product and services. We appreciate your feedback regarding the price. We would like to learn more about your success with Reveal and hear other concerns or suggestions. If you would like to continue the conversation, please email us at: [email protected]