Who Uses This Software?

Small to mid-sized business with fleet sizes of 5 or more vehicles.

Average Ratings

448 reviews
  • Overall 3.4 / 5
  • Ease of Use 3.6 / 5
  • Customer Service 2.9 / 5
  • Features 3.4 / 5
  • Value for Money 3 / 5

Product Details

  • Free Version No
  • Free Trial No
  • Deployment Cloud, SaaS, Web
  • Training Live Online
    Webinars
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • Verizon Connect
  • https://www.verizonconnect.com
  • Founded 2003

About Verizon Connect Reveal

Verizon Connect's fleet management software for small to medium-sized businesses can help you uncover hidden costs while revealing the potential for greater efficiency. Use our smart dashboards and reporting tools to analyze trends and accurately measure your fleet's performance. With around-the-clock monitoring, you can effectively manage unsafe behavior, unauthorized use or deviations from standard procedure. Youll soon know where you can save, and operate a more efficient fleet.

Verizon Connect Reveal Features

  • Barcoding / RFID
  • Import / Export Management
  • Inventory Management
  • Order Management
  • Purchasing
  • Returns Management
  • Sales Forecasting
  • Shipping Management
  • Warehouse Management
  • Cost Tracking
  • Fuel Tracking
  • Maintenance History
  • Maintenance Scheduling
  • Parts Inventory Management
  • Repair Tracking
  • Tire Management
  • Vehicle Information
  • Warranty Tracking
  • Work Order Management
  • Dispatch Management
  • Employee Management
  • Fuel Management
  • GPS Tracking
  • Incident Reporting
  • Inspection Management
  • Inventory Management
  • Maintenance Management
  • Mileage Tracking
  • Motor Pool
  • Routing
  • Tire Management
  • VIN Lookup
  • Work Order Management
  • Billing & Invoicing
  • Fuel Card Reconciliation
  • Fuel Cards
  • Fuel Cost Management
  • IFTA Reporting
  • Industry Pricing
  • Personnel Management
  • Third Party Interface
  • Variables Monitoring
  • Alerts/Notifications
  • Asset Tracking
  • Driver Management
  • Historical Reporting
  • Mobile Tracking
  • People Tracking
  • Real Time Tracking
  • Routing
  • Status Tracking
  • Territory Management
  • Vehicle Tracking
  • Asset Tracking
  • Audit Trails
  • Data Search
  • Employee Time Clock
  • For Drivers
  • For Pilots
  • User Access Permissions
  • Violation Tracking
  • 3PL Management
  • Barcoding/RFID
  • CRM
  • Cross Docking
  • Fleet Management
  • Inventory Management
  • Order Management
  • Shipping Management
  • Supplier Management
  • Transportation Management
  • Billing & Invoicing
  • Dispatch Management
  • Driver Management
  • Driver Settlements
  • Load Optimization
  • Maintenance Management
  • Mileage Tracking
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Trip Logs
  • Vehicle Management

Verizon Connect Reveal Most Helpful Reviews

We Cried out for Help a Long Time

Reviewed on 24/06/2019
Shawn G.
Fleet Administration Manager
Paper & Forest Products, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source 
3/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Since we switched to ELD, absolute kaaos and mayhem. Sold us a product that wouldn't work with 2019 Kenworth. Our tablets were outdated, salesman never checked. We had to purchase $$$ tablets. The HOS violations report didn't work for 8 months. Vehicles we asked to be removed stayed in since 2016 (3 years). Could not provide a cable for a 2019 Kenworth for over 6 months. We were literally forced to go to a competitor. Our account rep was absolutely horrible. The fellow we got at the end was nice, but it was too late by then.

Pros: We liked Fleetmatics. We liked that power units and trailers could go on one page. We liked the reports the program offered. The Irish were friendly, and easy to work with. They were always knowledgeable, and helpful.

Cons: The tablets lost connection with the truck in no cell service areas. Verizon never announced updates. When updates occurred, they would interfere (take presidence) over the logbook in use, blocking drivers from logging in/out from breaks, and creating excessive unassigned miles. The gps would say 195 miles when we travelled 12 miles, not accurate. A vehicle we did not own showed up in our fleet. Vin numbers and vehicle data came up missing. Very unpredictable and inaccurate data. Portions of the program were inop for long periods of time. Notifications for events occurring in the future, how does that happen? Techs support not all on the same page as far as procedure when we called in. Some fixed things, others said there was no fix. Clearly not all trained, and the gap is huge. Some were argumentative.

Verizon Connect Autorenewal sham

Reviewed on 04/01/2019
Robin M.
CEO/Director
Consumer Services, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Awful.

Pros: I'm too disturbed by the customer service to comment positively about the software

Cons: We had been with Fleetmatics/Verizon Connect for 12 years. We rec'd little support though a couple of years back, a sales rep called to have us sign a new contract with an annual autorenewal. This November we were researching Fleet tracking options and called F/VC to find out when our contract was up. We were told at the end of January so mid-December, we reached out to them to tell them that we weren't going to renew (we found another provider with more services and lower prices) and asked what we needed to do. The man who introduced himself as our "Customer Success Partner" told me that our contract requires 60 days notification so we were stuck through Jan 2020. I explained that we hadn't been informed that when we called. He sent me a copy of the contract and told me "too bad" that my company should understand who it is doing business with. He said in no uncertain terms we were locked in through Jan 2020. I asked to speak to his manager but was told she was out of the office but well aware so if I called her the next day, I wouldn't have any better success. I did a search on New York State law and learned that a contract w/ autorenewal needing notice of more than 30 days requires the vendor to notify the signee of their renewal timing by certified mail (or in person) betwn 15-30 days of the deadline or it's not enforceable. Within 24 hours I received confirmation that the contract will terminated this January and not the following!

Incompetent Customer Service

Reviewed on 19/07/2019
Ashley W.
Executive Assistant
Wholesale, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: If you can find another company that has good coverage, choose them. I never had these kinds of issues before Verizon took over.

Pros: The software is user friendly and once you have the hang of it, it's easy to navigate the site as well as manage different locations and their vehicles as well. The reporting comes in handy as well.

Cons: The customer service is terrible. Ever since Verizon Connect took over Fleetmatics, it's all gone down hill drastically. While everyone I have talked with is very polite, they never seem to be able to discern between two different cases, can never send out the necessary parts as requested, even after they have said it will all be taken care of and they will ship out in no time. Just today, I called about a specific case number and wanted to make sure the parts needed for an install had shipped and would make it for our appointment on Monday, as we had not received them. The woman I spoke with could not find anything regarding the parts having shipped or not. She then said she found where they had arrived but that was for an entirely different case number. This was a situation where I already had to reschedule the install due to not having parts shipped as they said they would. So here we are, third time around and hopefully third times the charm. Unfortunately, this is the same story on each separate occasion when we need installs completed. I fully intend on trying to reach someone at a higher level to find out the reason behind this level of incompetency.

Contract renewal

Reviewed on 20/08/2019
Carlos F.
owner
Architecture & Planning, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
Source: SoftwareAdvice
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Everything was good till I try to get in contact with my account manager, I was placed on a phone call with a rep, because I was offered a better price on another company so I called to see if Verizon could have giving me a better price to increase my units. This was not possible because the only do this when the contract it about to expired, I remember that I had a contract, but my calculation it should had expired well it's not the case happen that I have sign up for 3 years renewable automatic 3 MORE YEARS if you don't provide then with a request on writing to be place on file till the end of your contract, but as per the rep I could buy my full contract, Well my advice to you is BE careful with this contract because it do not make sense to have a contract after you had comply with the first 3 YEARS 36 MONTH!

Pros: Software is good it do a good job but read your contract.

Cons: It refresh over 90 seconds most of the time.

Truck Tracking made easy

Reviewed on 07/06/2019
Norma S.
Fleet Manager
Oil & Energy, 201-500 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Like i said before very useful tool to help keep your workers from driving to fast or reckless.

Pros: its easy to use to locate a truck. I really like the feature where i can get directions to a truck it is such a useful tool.

Cons: i don't like that its so hard for me to pull a report from the data. I just want to be able to pull a spread sheet that will have the information in one place for each truck. like for it to read simple not have to look everywhere for it
For Example
DATE:, Trk #,Engine on:,Stop Time:,Idle Time:,Travel Time:,Distance(mile),Start/End Time,VIOLATIONS
6/1/19- 001 H M H M H M H M 101.1 H M 2 SPEEDING
6/2/19- 001 H M H M H M H M 101.1 H M 2 SPEEDING
6/3/19- 001 H M H M H M H M 101.1 H M 2 SPEEDING
6/4/19- 001 H M H M H M H M 101.1 H M 2 SPEEDING
Because right now i have to read the whole report look minute by minute to get to the end of the report for that information. I think this way would be way easier for me to get & pull the data i need. Plus i have to go through the replay to see if there were any speeding or braking violations with what the speed is with how fast the where going. Looking forward to maybe seeing this happen.

Read More Reviews