--- description: Get detailed information about OMNITRACKER and how it can help you meet your business needs. Learn more about OMNITRACKER price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: OMNITRACKER Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [OMNITRACKER](/software/124156/omnitracker) # OMNITRACKER Canonical: https://www.capterra.com.sg/software/124156/omnitracker Page: 1 / 2\ Next: [Next page](https://www.capterra.com.sg/software/124156/omnitracker?page=2) > ITSM application that handles incident, problem, change, service asset \& configuration,release, identity \& access management processes. > > Verdict: Rated **3.7/5** by 9 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses OMNITRACKER? Any company with individual process workflow digitzation and automation requirements in the area of ITSM, ESM or any other market. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.7/5** | 9 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support | 3.4/5 | Based on overall reviews | | Value for Money | 3.5/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: OMNINET - **Location**: Bavaria, Germany ## Commercial Context - **Starting Price**: €10,000.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: modular and concurrent user pricing model upon individual configuration - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Available Countries**: Germany ## Features - Alerts/Escalation - Approval Workflow - Asset Tracking - Audit Trail - Automated Routing - Change Management - Change Planning - Change Tracking - Compliance Management - Configuration Management - Contract/License Management - Knowledge Base Management - Macros/Templated Responses - Prioritization - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Task Management - Workflow Management ## Support Options - 24/7 (Live rep) - Chat ## Category - [ITSM Tools](https://www.capterra.com.sg/directory/30676/itsm/software) ## Related Categories - [ITSM Tools](https://www.capterra.com.sg/directory/30676/itsm/software) - [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software) - [Configuration Management Tools](https://www.capterra.com.sg/directory/32355/configuration-tools/software) - [Change Management Software](https://www.capterra.com.sg/directory/30958/change-management/software) ## Alternatives 1. [Freshservice](https://www.capterra.com.sg/software/132997/freshservice) — 4.5/5 (685 reviews) 2. [Issuetrak](https://www.capterra.com.sg/software/16499/issuetrak) — 4.6/5 (205 reviews) 3. [ServiceTonic](https://www.capterra.com.sg/software/112516/servicetonic) — 4.5/5 (2 reviews) 4. [C2](https://www.capterra.com.sg/software/135915/c2-atom) — 4.3/5 (14 reviews) 5. [JIRA Service Management](https://www.capterra.com.sg/software/138769/jira-service-management) — 4.5/5 (763 reviews) ## Reviews ### "Extensive possibilities for helpdesk but sometimes not as intuitive as I would like" — 4.0/5 > **Emmanuel** | *7 June 2017* | Recommendation rating: 8.0/10 > > **Pros**: Great tool for helpdesk and other IT support staff. Extensive follow up possibilities and communication support. > > **Cons**: Some features are not as intuitive as I would like. For example: the workflow for combined requests for changes and activities. Searching for an RFC can be quite tricky. ----- ### "Great system" — 5.0/5 > **Christian** | *26 July 2016* | Retail | Recommendation rating: 10.0/10 > > The first review in this list is not related to ITSM systems at all, but is rather a hand-held GPS. The bad rating in that review is therefore not related to the OmniTracker enterprise IT Service Management (ITSM) system, and should be removed by its author, or moderators. Here are some links to that GPS, to prove the point... http://www.redferret.net/?p=16370 https://www.chinavasion.com/china/wholesale/Health\_Lifestyle/Outdoors\_Gear/The\_Omni\_Tracker-World\_GPS\_Tracker As a system administrator, I have used OmniTracker before, in Canada, having implemented it to manage my former employer's ITIL processes. After working with it for 2 years, I personally think it's a great enterprise ITSM system, that is very powerful, yet does not cost a fortune, like others in that niche market. One of the main reasons we opted for this system was the licensing model, which offers all-inclusive shared licenses. This saved my former employer a lot of money, compared to other systems charging extra per module or charging monthly per user. Christian Brien ITSM System Administrator ----- ### "It was good software 10 years ago" — 3.0/5 > **Magdalena** | *23 December 2020* | Information Technology & Services | Recommendation rating: 0.0/10 > > **Pros**: Easy to configure. Good possibility to program everything with scripts. > > **Cons**: This program was good 10 years ago. No modern GUI and lack of searching for folders and fields, actions, message templates is a pain. Omnitracker in combination with Oracle database is a nightmare. Email interface can stop working without warning- debugging it is very difficult. If there is more emails to process than 40 000 then processing of them can take all day, what is totally unacceptable for systems working 24/7. Integration with other systems - mainly by using scripting if you want to achieve something more sophisticated than creating ticket. No version control for scripts and frames, no Autoarchivstation of requests. Problems with upgrade if you have many reports and statistics. Upgrade process takes lots of time if you have large database \>100 GB). Unhelpfull support which doesn't resolve your problems. Software totally incompatible between versions. > > I was developing and administering this system for Lufthansa and HamburgSued. For Lufthansa i created customised functionality for finance department and customer support, including set of sophisticated reports and integration with SAP and internal apps. For both of the customers I performed upgrade of this system- one to MSAzure, second to standalone VM. ----- ### "10 years of working with in in Automotive Industry" — 5.0/5 > **Bugnar** | *30 June 2017* | Automotive | Recommendation rating: 9.0/10 > > **Pros**: The software is sending automatically the notifications for the responsible in case new actions are created; it also fives the possibility of quick reporting for open actions / overdue actions / actions per responsible, etc > > **Cons**: The software does not offer the possibility of customizing certain reporting available in order to create a personalized type of report > > Quick processing of the complaints; automatic notifications; easy documenting \& quick reporting ----- ### "OMNITRACKER Expert" — 4.0/5 > **Houssem** | *26 August 2016* | Automotive | Recommendation rating: 8.0/10 > > **Pros**: - Flexibility - it make it easer for developers > > **Cons**: - Performance - Not web based - Saop webservice but no Rest - look and feel does not change in the desktop according to version 10.2.100 - hosted on a windows server not on a Linux(Performance issue) > > I for more than 5 years as an Omnitracker administrator. I have done all trainings provided by Omninet. I liked plying the OLE interface in VBscript language. That was great \!\!\! ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.com.sg/software/124156/omnitracker?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/124156/omnitracker) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | nl | | | nl-BE | | ----- ## Structured Data