--- description: Get detailed information about SAP Customer Data Cloud and how it can help you meet your business needs. Learn more about SAP Customer Data Cloud price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SAP Customer Data Cloud Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Identity Management Software](/directory/30777/identity-management/software) > [SAP Customer Data Cloud](/software/124034/sap-customer-data-cloud) # SAP Customer Data Cloud Canonical: https://www.capterra.com.sg/software/124034/sap-customer-data-cloud Page: 1 / 2\ Next: [Next page](https://www.capterra.com.sg/software/124034/sap-customer-data-cloud?page=2) > SAP Customer Data Cloud enhances customer experiences across marketing, commerce, sales, and service. > > Verdict: Rated **4.2/5** by 9 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SAP Customer Data Cloud? SAP Customer Data Cloud is built with the large enterprise in mind. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 9 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 3.5/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: SAP - **Founded**: 1999 ## Commercial Context - **Pricing model**: (Free Trial) - **Pricing Details**: Please contact SAP for pricing information - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Brazilian Portuguese, Croatian, Czech, Danish, Dutch, English, French, German, Greek, Irish, Italian, Japanese, Korean, Norwegian, Polish, Romanian, Spanish, Swedish, Thai - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - A/B Testing - Activity Dashboard - Alerts/Notifications - Behavior Tracking - Behavioral Analytics - CRM - Campaign Management - Customer Activity Tracking - Customer Profiles - Customer Segmentation - Customizable Templates - Dashboard - Data Security - Data Visualization - Engagement Tracking - Multi-Channel Data Collection - Personalization - Real-Time Analytics - Real-Time Notifications - Real-Time Reporting - Recommendations - Reporting & Statistics - Reporting/Analytics - Single Sign On - Social Promotion - Surveys & Feedback - Third-Party Integrations ## Support Options - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Identity Management Software](https://www.capterra.com.sg/directory/30777/identity-management/software) ## Related Categories - [Identity Management Software](https://www.capterra.com.sg/directory/30777/identity-management/software) - [GDPR Compliance Software](https://www.capterra.com.sg/directory/31309/gdpr-compliance/software) - [Customer Data Platform Software](https://www.capterra.com.sg/directory/31334/customer-data-platform/software) - [Customer Experience Software](https://www.capterra.com.sg/directory/30671/customer-experience/software) - [Single Sign-On Software](https://www.capterra.com.sg/directory/31331/single-sign-on/software) ## Alternatives 1. [Mailchimp](https://www.capterra.com.sg/software/110228/mailchimp) — 4.5/5 (17603 reviews) 2. [Marketo Engage](https://www.capterra.com.sg/software/75130/marketo-lead-management) — 4.3/5 (710 reviews) 3. [Insider One](https://www.capterra.com.sg/software/160085/inone) — 4.8/5 (17 reviews) 4. [Connectif](https://www.capterra.com.sg/software/204598/connectif) — 4.8/5 (73 reviews) 5. [Salesforce Marketing Cloud](https://www.capterra.com.sg/software/7723/salesforce-marketing-cloud) — 4.2/5 (529 reviews) ## Reviews ### "14 Years with SAP" — 4.0/5 > **Verified Reviewer** | *11 December 2025* | Consumer Electronics | Recommendation rating: 9.0/10 > > **Pros**: The overall vast data and analytics that this system supplies. Been using SAP since I remember starting with the Contact centre world and it's been 14 years so far. Holds all info, historicals, archives, wtc. > > **Cons**: A little outdated where we had to teach it what we needed. However, it's easy to build out in the cloud. ----- ### "Powerful customer identity platform with a steep learning curve" — 5.0/5 > **Jagadeesh** | *23 January 2026* | Telecommunications | Recommendation rating: 7.0/10 > > **Pros**: What I liked most about SAP Customer Data Cloud is how it brings all customer identities and consent data into one secure, easy-to-manage place while still staying flexible for developers. > > **Cons**: What I liked least about SAP Customer Data Cloud is that the initial setup and configuration can feel complex and time-consuming, especially for teams new to identity and consent management. ----- ### "Sap Data cloud" — 5.0/5 > **Verified Reviewer** | *18 September 2025* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: It's a great product which has great support and the easiest email sending proceess along with great password management > > **Cons**: It's really hard to say overall its a great product however the ui can be better as it will make the overall experience better > > Overall is a great software, it's great value for money and i would definitely recommend it for small businesses ----- ### "Powerful but expensive" — 3.0/5 > **Jim** | *22 May 2026* | Automotive | Recommendation rating: 7.0/10 > > **Pros**: This tool is very robust. It is easy to navigate and preserves all the necessary data for our employees > > **Cons**: This too is very expensive it needs a long ramp up period to train new employees which takes time away from managers. > > Overall, It is a very good tool, especially if you utilize other SAP products. Depending on the size of your company it may not be cost effective. ----- ### "A great platform for customer data\!" — 5.0/5 > **Arvind Kumar** | *19 January 2021* | Leisure, Travel & Tourism | Recommendation rating: 9.0/10 > > **Pros**: Being the Solutions Architect on the project for integrating our commerce platform, SAP Hybris (now known as SAP Commerce), I had to study every important aspect of the integration. Gigya is an excellent platform for customer data and probably the biggest repository of customer data. The documentation for the integration with Gigya is rich and Gigya's technical support team provided us with the required support. There are multiple options (e.g. ScreenSet, Web SDK, Server Side SDK etc.) for integration and we took a hybrid approach i.e. we used the three of them: ScreenSet, Web SDK, and Server Side SDK. > > **Cons**: The biggest challenge that we faced was migrating the password. One of the promises from Gigya which made us choose Gigya to migrate the customer data to was that the customers would not be forced to change their password once their accounts were migrated to it. However, at the time of migration, it was not easy to do it. The support from the technical support team was not sufficient to resolve the issue. Ultimately, we had to pay for Gigya's expensive professional service for one day and it was resolved. Gigya should make their professional service free-of-cost. Also, the Gigya's professional service team should contribute to answering the questions posted by the developers on various Q/A sites e.g. Stack Overflow. > > Overall, we are happy with the security and performance of Gigya's platform. The security of the customer data is our utmost priority and therefore it took us a few weeks longer than expected to take clearance from our security management teams to deploy the solution. We got the required support from Gigya in almost every implementation (except one particular instance which I have already mentioned that we had to pay for one day of their expensive professional services). ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.com.sg/software/124034/sap-customer-data-cloud?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/124034/sap-customer-data-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Structured Data