What Is Vonigo?

Vonigo helps streamline the field service management process from end-to-end. We offer a unified suite of configurable cloud-based modules including; scheduling, online booking, work order management, estimating, dispatch, routing, GPS, CRM, invoicing, payments, reporting, and more all accessible over the internet from any desktop or mobile device. Millions of jobs have been booked and managed with Vonigo. Join us for a Free demo today.

Who Uses Vonigo?

Field service companies large and small, including franchises.

Vonigo Details

Vonigo

Founded in 2011

Vonigo videos and images

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Vonigo Details

Vonigo

Founded in 2011

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Starting price

N/A
US$35.00/month
US$14.95/month
US$49.00/month

Free Version

Free Version No
Free Version No
Free Version No
Free Version Yes

Free Trial

Free Trial No
Free Trial Yes
Free Trial No
Free Trial Yes

Vonigo deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Android (Mobile)
  • iPhone (Mobile)

Training

  • Live Online
  • Webinars
  • Documentation
  • Videos

Vonigo Features

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Address Book
  • Alerts/Notifications
  • Appointment Management
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Availability Management
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Class Scheduling
  • Collaboration Tools
  • Color Codes/Icons
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Drag & Drop
  • Electronic Payments
  • Email Invitations & Reminders
  • Email Management
  • Employee Management
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Facility Scheduling
  • Mobile Alerts
  • Multi-Location
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Room Booking
  • SMS Messaging
  • Scheduling
  • Task Management
  • Task Scheduling
  • Team Calendars
  • Third Party Integrations
  • Timesheet Management
  • Website Integration

View full list of Calendar

  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Automatic Backup
  • Billing & Invoicing
  • Calendar Management
  • Calendar Sync
  • Client Portal
  • Contact Database
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Dispatch Management
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Employee Management
  • Equipment Tracking
  • Estimating
  • Interaction Tracking
  • Inventory Management
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Mobile Access
  • Multi-Location
  • Online Booking
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • SMS Messaging
  • Scheduling
  • Status Tracking
  • Third Party Integrations
  • Timesheet Management
  • Work Order Management
  • Workflow Management

View full list of Carpet Cleaning

  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Attendance Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Donation Tracking
  • Donor Management
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Templates
  • Event Management
  • Event Scheduling
  • Event Ticketing
  • For Nonprofits
  • Forms Management
  • Gift Matching Management
  • Grant Management
  • Mobile Access
  • Mobile Giving
  • Online Giving
  • Payment Processing
  • Personalization
  • Pledge Management
  • QuickBooks Integration
  • Receipt Management
  • Recurring Giving
  • Recurring/Subscription Billing
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Social Media Integration
  • Summary Reports
  • Third Party Integrations
  • Volunteer Management
  • Website Integration

View full list of Donation Management

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Contact Database
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dispatch Management
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Estimating
  • File Storage
  • GPS
  • Historical Reporting
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Online Time Clock
  • Payment Collection in the Field
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Routing
  • Scheduling
  • Service History
  • Status Tracking
  • Task Scheduling
  • Third Party Integrations
  • Work Order Management
  • Workflow Management

View full list of Field Service Management

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Audit Management
  • Automatic Re-ordering
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Commission Management
  • Compliance Management
  • Construction Tracker
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Employee Management
  • Forecasting
  • Franchise Intranet
  • Historical Reporting
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Scheduling
  • Lead Management
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Online Store
  • Performance Metrics
  • QuickBooks Integration
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Sales Reports
  • Search/Filter
  • Task Management
  • Third Party Integrations
  • Website Management
  • Workflow Management

View full list of Franchise Management

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Billing & Invoicing
  • Calendar Management
  • Contact Database
  • Customer Database
  • Customer History
  • Customer Portal
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Dispatch Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Estimating
  • For HVAC Companies
  • Historical Reporting
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Signature Capture
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Routing
  • Scheduling
  • Service History
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Timesheet Management
  • Work Order Management
  • Workflow Management

View full list of HVAC

  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Automatic Backup
  • Billing & Invoicing
  • Calendar Management
  • Calendar Sync
  • Client Portal
  • Contact Database
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dispatch Management
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Employee Management
  • Estimating
  • Inventory Management
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Mobile Access
  • Mobile Alerts
  • Mobile Payments
  • Mobile Signature Capture
  • Multi-Location
  • Payment Processing
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Reminders
  • Reporting & Statistics
  • SMS Messaging
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Work History
  • Work Order Management

View full list of Handyman

  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Automated Scheduling
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Chemical Usage Tracking
  • Client Portal
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Dispatch Management
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Employee Management
  • Equipment Management
  • Estimating
  • For Lawn Care
  • GPS
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Mobile Access
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Reminders
  • Reporting & Statistics
  • Route Optimization
  • Routing
  • SMS Messaging
  • Scheduling
  • Service History
  • Task Scheduling
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Work Order Management

View full list of Lawn Care

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Automated Scheduling
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Client Portal
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Templates
  • Dispatch Management
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Estimating
  • GPS
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Online Booking
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Routing
  • SMS Messaging
  • Scheduling
  • Service History
  • Third Party Integrations
  • Time Tracking
  • Timesheet Management
  • Work Order Management
  • Workflow Management

View full list of Maid Service

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Billing & Invoicing
  • Calendar Management
  • Claims Management
  • Commercial Moves
  • Communication Management
  • Customer Database
  • Customizable Branding
  • Customizable Reports
  • Digital Signature
  • Dispatch Management
  • Document Management
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Estimating
  • Fleet Management
  • For Moving Companies
  • GPS
  • International Moves
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • LTL / Shared Truckload
  • Lead Management
  • Local Moves
  • Location Tracking
  • Military / GSA Moves
  • Mobile Alerts
  • Multi-Location
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Reporting & Statistics
  • Route Management
  • Self Service Portal
  • Status Tracking
  • Storage Management
  • Third Party Integrations
  • Work Order Management
  • Workflow Management

View full list of Moving

  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Attendance Management
  • CRM
  • Calendar Management
  • Campaign Management
  • Committee Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Dues Management
  • Electronic Payments
  • Email Invitations & Reminders
  • Event Management
  • Event Scheduling
  • For Nonprofits
  • Forms Management
  • Fundraising Management
  • Grant Management
  • Member Database
  • Membership Management
  • Mobile Access
  • Real Time Analytics
  • Real Time Reporting
  • Receipt Management
  • Recurring/Subscription Billing
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Social Media Integration
  • Social Media Management
  • Third Party Integrations
  • Volunteer Management
  • Website Integration

View full list of Nonprofit

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Automated Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Contact Database
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Dispatch Management
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Equipment Tracking
  • Estimating
  • Historical Reporting
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Location Tracking
  • Maintenance Scheduling
  • Mobile App
  • Mobile Signature Capture
  • Payment Processing
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Routing
  • Scheduling
  • Service History
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Timesheet Management
  • Work Order Management

View full list of Plumbing

  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Aerial Measurement
  • Alerts/Notifications
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Commercial
  • Contact Database
  • Contract/License Management
  • Customer Database
  • Customer Portal
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dispatch Management
  • Document Storage
  • Electronic Payments
  • Electronic Signature
  • Email Templates
  • Equipment Tracking
  • Estimating
  • GPS
  • Industrial
  • Inspection Management
  • Interaction Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Lead Management
  • Material Ordering
  • Mobile Access
  • Mobile App
  • Photo Capture
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Scheduling
  • Task Scheduling
  • Team Management
  • Time & Expense Tracking
  • Work Order Management
  • Workflow Management

View full list of Roofing

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Class Scheduling
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Drag & Drop
  • Electronic Payments
  • Email Management
  • Employee Management
  • Employee Scheduling
  • Event Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Online Booking
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Resource Scheduling
  • Room Booking
  • SMS Messaging
  • Self Service Portal
  • Task Scheduling
  • Third Party Integrations
  • Timesheet Management

View full list of Scheduling

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Automated Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Client Portal
  • Contact Database
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Dispatch Management
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Estimating
  • GPS
  • Geographic Maps
  • Historical Reporting
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History
  • Status Tracking
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Work Order Management

View full list of Service Dispatch

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Calendar Management
  • Contact Database
  • Contract/License Management
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Equipment Maintenance
  • Estimating
  • Historical Reporting
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Multi-Location
  • Preventive Maintenance
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Reporting & Statistics
  • Routing
  • Scheduling
  • Search/Filter
  • Task Scheduling
  • Third Party Integrations
  • Work Order Creation
  • Work Order Management
  • Workflow Management

View full list of Work Order

Vonigo Alternatives

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Vonigo Reviews

Read all 72 reviews

Average score

Overall
4.7
Ease of Use
4.4
Customer Service
4.8
Features
4.5
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Sawyer W.
Director
Automotive, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 21/05/2019

"Completely Custom Solution!!"

Pros: We've been working hard over the last year to focus in on our customers' booking experience. By working closely with Vonigo's API and developers, we've been able to create something really special on the front-end that our whole team is proud of. On the back-end, Vonigo has a powerful skeleton that is ZIP/Postal code centric. It allows us to go as granular or high level as we want with our day to day zoning and pricing, which is something we leverage differently in each city. The developers, and managers at Vonigo also have our best interests in mind. In under 2 months with Vonigo I was getting the opportunity to give feedback to C-level executives within the company, and truly felt heard. That is something special that you don't see with many companies at all. All-in-all, the custom solution, and attention to detail from the Vonigo team have caused our conversion rates to go way up. This will enable us to soon be moving to a completely online sales funnel. Vonigo is truly at the heart of our franchisee experience, and we're thrilled to have found a partnership that we can see true longevity in.

Cons: Vonigo has a lot of customization and configurability, because it is designed to fit into so many different industries / types of businesses. That being said it is definitely geared towards quote based service companies. As a flat-rate pricing / timing service company we feel that a lot of the features within Vonigo are rendered obsolete, and are more hurdles to our back-end booking / navigation processes than anything else. Furthermore, a lot of Vonigo's additional features seem a bit better on paper than they are in reality. We still have not found a way to seriously integrate their payment features (poor user experience when paying in person, again, it is more designed for quote-based online invoices), or time tracking features (not as robust as we need), and need to leverage 3rd party applications to handle these two essential things. For Vonigo to be truly all-in-one I feel that these features still need a lot more attention (which they are aware of and working on).

  • Reviewer Source 
  • Reviewed on 21/05/2019
Kyle T.
Donations and Volunteer Manager
Used the Software for: 6-12 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 14/02/2018

"Overall, it's been fantastic."

Comments: There are so many benefits. Having a database of all your donors is huge. If I'm having a light day, I can quickly see all of my corporate donors and send them a friendly e-mail letting them know that we're here for them if they'd like to donate again, or just to send them a "follow up" e-mail. Having all of your pickups laid out right in front of your eyes (not shuffling through papers to find that specific donor). Being able to add/remove items and/or change pickup dates with just a couple clicks. The software is amazing and has been a complete game changer for me. The amount of time I've saved from literally handwriting all of the donation receipts with pen and paper and also filing/organizing them afterwards has been substantial. You guys have done a heck of a job with this software and it's made my life a whole lot easier, more organized and more efficient! Thank you thank you thank you!

Pros: The ease of use was huge. Being able to add in a pickup takes less than a minute and also having a weeks worth of pickups right in front of my eyes, rather than sifting through several papers to find one specific pickup has been huge. Also, during this time of the year, I'll get calls from donors who have lost their donation receipt and are looking for a new one. Instead spending potentially hours finding that one donation receipt from June 2017, I can simply enter in the last name and instantly find all of their information. I got one of those calls today and I had everything resolved in less than a few minutes.

Cons: What we like least is how donors are able to select that they'd like to donate money to offset the cost of the pickup, but there isn't a way for them to insert their card information and actually donate right at that moment. I've been told that there is a way to have this resolved, but it would require another outside source and would cost additional expenses. Having this resolved would be amazing!

  • Reviewer Source 
  • Reviewed on 14/02/2018
Reed G.
Mgr In Kind Giving
Nonprofit Organization Management, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 18/07/2018

"Apparent was not made for Habitat - not far from it but enough that it is difficult sometimes"

Comments: easy to implement - Team in Support has become essential really helps.

Pros: Browser Based, colors, easy to move donations around thus rescheduling is not a difficult task to learn and to teach others

Cons: difficult sometimes - cannot program our self to minor degrees always have to go to support. Things like changing roles Example we have an attribute "Stephanie Vandergrift" which is still being attached out bound communications - its been 2 years....should be able to rename users our selves

  • Reviewer Source 
  • Reviewed on 18/07/2018
Matthew N.
Founder
Construction, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
    Unrated
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 26/07/2021

"Founder"

Comments: Amazing. Highly reccommend.

Pros: It is incredibly robust and can be customized to fit your needs.

Cons: The learning curve is quite steep to fully understand all of the functionalities of the software. I learn new things everyday and I have been using it for years.

  • Reviewer Source 
  • Reviewed on 26/07/2021
Kate B.
Franchise Support
Consumer Services, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 13/07/2020

"What I love about Vonigo"

Comments: Vonigo allows us to have visibility into our franchisees' business activities, makes for easy marketing to previous customers and pulls whatever BI is needed at the individual franchise level or for the company overall. There is lots of room for us to expand how we're using it in the future, and for now, it doesn't overly complicate transactions for our franchisees - allowing them to focus on running their business, rather than doing paperwork for their business.

Pros: Vonigo is very powerful, yet flexible and customizable for how we do business. The customer support team responds quickly and is amazingly patient and accommodating. Reports on any metric you can think of are available, but if what you doesn't already exist, Vonigo's support will create a custom report. Best of all, Vonigo didn't just want to sign us up - they suggest ways we might take advantage of different features, and they actively seek our feedback on how the product is working for us - not something you find too often.

Cons: There is a bit of a learning curve here. I realize Vonigo is customized for each and every customer, but some of the more basic or generic-type help videos in a knowledge base could free up your support people for more difficult queries. Finally, a "back" button that goes back to the previous screen would be welcome!

  • Reviewer Source 
  • Reviewed on 13/07/2020