Who Uses This Software?

Any user needing support, with a simple network connection can be delivered full Remote Support in a matter of seconds.

Average Ratings

2 reviews
  • Overall 4.5 / 5
  • Ease of Use 4.5 / 5
  • Customer Service 4.5 / 5
  • Features 4.5 / 5
  • Value for Money 4 / 5

Product Details

  • Free Version No
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • NetSupport
  • http://www.netsupport-inc.com
  • Founded 1989

About NetSupport 24-7

Deliver Instant On Demand Support, Live Chat, Remote Control or pre-sales assistance to your customers anywhere in the world utilizing ANY internet connection. NetSupport 24-7 includes live chat, push pages, operator scripts, exit surveys to capture user feedback, instant Hardware and Software Inventory reporting and a range of supporting tools. Operator can show his screen, or a selected application to a customer for real-time training, full VOIP audio and support for Mac OS systems.

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NetSupport 24-7 Features

  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management

NetSupport 24-7 Most Helpful Reviews

RMS has been a customer of NetSupport 24-7 since 2006. We rely on its dependability daily.

Reviewed on 22/08/2017
Patrice P.
EDI Specialist
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Dependable/reliable, user friendly for us the Operator. We use the remote support daily and have had very few issues.

Cons: For remote support, if we could take out a few steps for the users to run on their system in order to allow us (the operator) access, that would be helpful.

NetSupport 24-7

Reviewed on 25/05/2019
Verified Reviewer
Computer Engineer
Computer Software, 51-200 Employees
Used the Software for: Free Trial
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: With just an Internet connection, you can give instant remote support anywhere in the world,

Cons: it does not have audio transmission or is difficult to find.

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