Genbook

Genbook

by Genbook

Who Uses Genbook?

Genbook has helped over 22,000 small businesses in the hair, beauty, personal services and wellness industries.

What Is Genbook?

Genbook is a smart and simple online solution that helps small business entrepreneurs build a better business experience. Genbook takes care of online distractions allowing entrepreneurs to focus their efforts on what they value most - building a better business experience. Since 2006, Genbook has helped over 22,000 small businesses in the personal service and wellness industry.

Genbook Details

Genbook

http://www.genbook.com/

Founded 2006

Genbook Pricing Overview

Genbook starts at US$29.00/month. Genbook does not have a free version but does offer a free trial. See additional pricing details for Genbook below.

Starting Price

US$29.00/month

Pricing Details

Every plan includes all features.

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Live Online

Webinars

Documentation

Support

Business Hours

Online

Genbook Features

Appointment Reminder Software
Appointment Confirmation Tracking
Appointment Scheduling
Calendar Management
Call Reminders
Email Reminders
Online Booking
Payment Reminders
Recurring Appointments
Rescheduling
SMS Reminders
Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management
Appointment Reminders
Appointment Scheduling
Client Profiles
Email Marketing
Employee Management
Inventory Management
Loyalty Program
Payroll Management
Point of Sale (POS)
Wait List Management
Billing & Invoicing
CRM
Employee Management
Financial Management
Inventory Management
Marketing Management
Order Management
Performance Metrics
Project Management
Purchasing
Scheduling
Time & Expense Tracking
Training Management
Vendor Management
Appointment Management
Billing & Invoicing
Claims Management
EHR Certified
Outcome Assessments
Patient Account Management
Patient Records
SOAP Notes
Appointment Management
Billing & Invoicing
Client Management
Email Marketing
Employee Management
Gift Card Management
Multi-Location
Point of Sale (POS)
Practice Management
SOAP Notes
Booth Rental Management
Client Profiles
Employee Management
Inventory Management
Loyalty Program
Multi-Location
Payroll Management
Point of Sale (POS)
Recurring Appointments
Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Class Scheduling
Employee Scheduling
Facility Scheduling
Group Scheduling
Multi-Location
Real-time Scheduling
Resource Scheduling
Room Booking Management
Appointment Management
Client Management
Employee Management
Inventory Management
Loyalty Program
Membership Management
Online Booking
Payroll & Commissions
Point of Sale (POS)

Genbook Reviews

Showing 5 of 240 reviews

Overall
4.7/5
Ease of Use
4.7/5
Customer Service
4.7/5
Features
4.5/5
Value for Money
4.6/5

Happy user for almost nine years

Reviewed on 03/12/2019
Kelly A.
Licensed Massage Therapist
Health, Wellness & Fitness, Self Employed
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Genbook has been easy for myself and my clients to use from day one. I’m constantly getting feedback from clients about how easy it was and how they liked being able to book whenever they wanted. Any little problems I’ve had over the years have always been taken care of very quickly through the support staff, so I never have to worry that something will go wrong and not get fixed. And I get all that ease of use and fast helpful support at a very affordable price.

Pros: What I like most is a hard one to narrow down. There is so much I like, mostly revolving around ease of use for both myself and my clients. But overall I’d have to say what I like most is that Genbook is always working to make their software better, in ways both big and small.

Cons: The only complaint I had for many years was the lack of a waitlist feature, but Genbook now has that, so honestly there isn’t anything else I dislike.

Vendor Response

by Genbook on 08/12/2019

Hi Kelly,

This review made our day!

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Genbook takes care of my business

Reviewed on 23/12/2019
Red B.
owner/massage therapist
Health, Wellness & Fitness, Self Employed
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Thank you Genbook for automatically asking clients for reviews. I would rarely think to ask for reviews on my own and now I don't have to! I have over 100 5 star reviews on my website! Thank You Gen Book!!! Genbook takes care of so much office administration work for me, allowing me more time to do the therapies that I love.
-Red

Pros: Ease of use for clients, it is quick and easy to setup their account and schedule.

Cons: clients have problems knowing how to cancel their appointments.
I am not sure how to cancel genbook from sending a review request.

Vendor Response

by Genbook on 31/12/2019

Hi Red,

This review made our day!

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Essential Business Tool

Reviewed on 04/12/2019
David L.
LMT
Health, Wellness & Fitness, Self Employed
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
4/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Genbook solves many issues for a small business like mine, for example, online booking, managing appointments online without the need to call me. Online presence with reviews. It allows me to work simultaneously as clients manage their appointments online. This is a game changer for me! People book their appointments online from anywhere and at any time. I do not have the hassle to phone chase my busy clients.

Pros: Genbook allows me to run my entire company online that gives my clients an easy & efficient way to manage their appointments 24/7. It sends our a confirmation & reminders which significantly reduces missed appointments. Clients receive a followup email which they may leave a public review for others to see, creating an online presence which is key these days as more and more people utilize online tools to conduct their business. As an admin, I have full control of many settings to customize the kind of business that works best for my practice.

Cons: There are so many product offerings within Genbook, that for my business type, I will not use. Adding more options could mean higher costs which concerns me. So far, the pricing of Genbook remains unchanged.

Vendor Response

by Genbook on 09/12/2019

Hi David,

Thank you so much for taking the time to leave us this amazing review.

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Needs more marketing features

Reviewed on 04/12/2019
Valerie H.
Owner
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
3/5
Overall
4/5
Ease of Use
3/5
Features & Functionality
3/5
Customer Support
3/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I love that its easy for clients and some of how genbook integrates with google. I am often frustrated by downtime due to hardware issues and not being able to pull client lists with filters. If I didn’t have 1500 plus reviews with genbook, I’d probably switch to something more marketing friendly.

Pros: Ease of use for my clients. Not having to create a profile to book makes it easy and clients are more likely to book.

Cons: Complete lack of filters for clients.
It’s a spreadsheet. I need a way to pull clients out via different filters and create lists to market to. I don’t understand why this hasn’t happened yet. I’ve been a genbook user since May 2009 and I have asked repeatedly with zero response.

Vendor Response

by Genbook on 09/12/2019

Hi Valerie,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have this with our current feature and update requests.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Like Having a Virtual Receptionist

Reviewed on 13/12/2019
Rebecca taylor S.
Founder
E-Learning, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
4/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I have been with genbook since they started several years ago and this software saves me the cost of hiring a receptionist! Best value for any service I purchase for the business monthly!

Pros: Ease of use. I can customize my availability each day and each session. I love how it automatically sends reminders two clients Which minimizes no shows. I love how it has the feature that allows me to send customized confirmation emails depending on the service that I am providing to an individual customer. Great customer service.

Cons: The feature I like the least is that they only integrate taking payments or deposits for sessions upfront with Stripe. It would be nice if they offered equation with PayPal. I wish they integrated with Mailchimp as well as Constant Contact.

Vendor Response

by Genbook on 18/12/2019

Hi Rebecca Taylor,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team