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What Is FreeAgent?

FreeAgent is award-winning online accounting software that’s designed specifically for small businesses and freelancers. Over 100,000 business owners and their accountants and bookkeepers use FreeAgent to create invoices, monitor cashflow, file tax returns and much more. With no confusing accounting jargon and a friendly support team on hand to answer any questions, FreeAgent makes it easy to keep your business admin on track.

Who Uses FreeAgent?

FreeAgent is designed especially for small businesses and freelancers. The software is primarily designed for UK-based businesses, but it does also offer a basic package for international businesses.

FreeAgent Software - Reconciling transactions in FreeAgent's banking area
FreeAgent Software - Creating an invoice in FreeAgent
FreeAgent Software - The banking section of FreeAgent
FreeAgent Software - FreeAgent's mobile dashboard

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Reviews of FreeAgent

Average score

Overall
4.4
Ease of Use
4.3
Customer Service
4.4
Features
4.3
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Gregory
Gregory
Software Engineer in UK
Verified LinkedIn User
Computer Software, Self Employed
Used the Software for: 1+ year
Reviewer Source

Better than I expected

5.0 5 months ago

Pros:

I think FreeAgent does its job well. I've never run into technical faults or found anything I needed to do that it couldn't do. My favorite thing about FreeAgent is that my accountant can access the platform and see everything I can. That makes getting information to my accountants or asking questions incredibly slick.

Cons:

I moved to FreeAgent from Xero because it's what my accountant knew how to use. I think Xero has slightly better tech and integrations so I would say I don't find FreeAgent as engaging to use. It's hard to criticize for that though because although it's nice to integrate with other systems, I haven't had any major issues getting information into FreeAgent as required.

Lisa
Director in UK
Accounting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Excellent option for sole traders who bank with Natwest or Mettle

4.0 8 months ago

Comments: I use this for my own personal self employed accounts and for various clients - property, uber driver, charity and it works really well. For one of my limited companies - I used Freeagent to file the annual accounts. It was quick, simple and easy. I've been very pleased with it.

Pros:

Freeagent has a great invoice design. I like the fact that for a small business - you can get this software and an online bank account at a very reasonable price. I've used the accounts filing option - and it worked. I was delighted and it has saved me so much time!

Cons:

Sometimes, I just think its a bit clunky and could be smoother. It does things I don't like e.g. when a sum is received in and is paying 2 invoices - I don't like the way it split payments. I think the chart of accounts could just be a little bit more user friendly, but for a sole trader, if your books are simple - it does the job nicely.

Thomas
Director in UK
Online Media, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

My accounting tool from day one

5.0 last month New

Pros:

I have been using FreeAgent since I registered my company. It handles all my accounting needs. Saves me so much time.

Cons:

Categorisation of expenses can be improved. It works so far but wish they had simpler naming.

Verified Reviewer
Verified LinkedIn User
Accounting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Painful to use, Clunky and not great

1.0 5 years ago

Comments: Using the software was very awkward and restrictive. I lost confidence in it very early on.
My experience has been years of utter frustration.
Regular promises of fixes and upgrades never materialised over the last 3 years and despite sticking with it, and getting the software for free, I ended up having to opt for better software.
Customer services are quick to respond but they tend to misinterpret your issue. Their idea of helping is sending you a link to a long drawn out document that frustrates you even more than the original issue. Most of the issues can't be resolved by sympathetic customer support reps because they are hard-coded into the software as basic incapabilities.

Pros:

It's a Scottish company, albeit taken over by an anti-Scottish UK bank. Customer services are relatively quick to respond but don't often understand or resolve your issue. They do send you a Monday motivator which is useful. It's now free if you bank with RBS/Nat West, but I'd rather not bank with either and even at £0 it's not worth it. I'd rather pay for a decent software and save the cost of hours of inefficiency and extra accountancy fees later.

Cons:

It is very clunky and awkward to use. It is very expensive for what it is and definitely not even worth using for free. Several essential basic functions are missing and it is very restrictive/prescriptive forcing you to work their way or not at all. Customer services regularly have to fudge "workarounds" to fill the gaps in FreeAgent's basic functionality and often these "workarounds" make more mess than doing nothing, leaving you with more to pay your accountant to fix it. FreeAgent does several things in very unusual ways and then doesn't allow you to fix them. Payroll does post journals into your ledgers but even the best accountants can't make any sense of them. This software tries to be all things to small businesses giving tools that quite frankly are dangerous to unqualified accountants. It allows you to do your own VAT, Corporation Tax and Self Assessment wrongly, without any tax planning advice which could cost you tens of thousands of pounds in VAT/tax that isn't due, not to mention HMRC penalties etc. I know of several clients who have overpaid an absolute fortune and had seriously damaging run-ins with HMRC as a direct result of trying to DIY using this software. Buyer BEWARE!!!

FreeAgent Central Response

5 years ago

Hi there, We¿re really sorry to hear about your experience and appreciate you taking the time to share your feedback and frustrations. If there's anything we can do to help improve your experience, or any additional feedback you'd like to share with us, please contact us at @[email protected]. Warm regards, The FreeAgent Team

glen
Recruiter in UK
Staffing & Recruiting, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

From my reviews and trials, FreeAgent came out tops.

5.0 3 months ago

Comments: FreeAgent was clear to use and intuitive from the start. My bank used FreeAgent and my accounting service uses FreeAgent - perfect.

Pros:

FreeAgent just felt so easy to use from the outset. The support and help pages were so easy to follow. It feels like they are there to support you.

Cons:

Nothing so far. All of my support partners use FreeAgent, which is a bonus.