--- description: Get detailed information about Enghouse eKMS and how it can help you meet your business needs. Learn more about Enghouse eKMS price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Enghouse eKMS Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [Enghouse eKMS](/software/120410/ekms) # Enghouse eKMS Canonical: https://www.capterra.com.sg/software/120410/ekms Page: 1 / 2\ Next: [Next page](https://www.capterra.com.sg/software/120410/ekms?page=2) > eKMS helps your customers and agents quickly and intuitively find the information they need. > > Verdict: Rated **4.2/5** by 12 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Enghouse eKMS? Full Market Coverage: from 10-1000's of agents Verticals: FI, Healthcare, Gov’t, Public Sector, Utilities, Hi-Tech, Service Orgs, BPO's, Airlines, Telcom ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 12 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Enghouse Interactive - **Location**: Markham, US - **Founded**: 1998 ## Commercial Context - **Starting Price**: US$199.00 - **Pricing model**: (Free Trial) - **Pricing Details**: SmartSupport offers several packages - Basic, Pro, and Enterprise - starting at $199. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Austria, Brazil, Canada, China, Germany, India, Ireland, Japan, Switzerland, United Kingdom, United States ## Features - Catalog Management - Collaboration Tools - Content Management - Discussions/Forums - Full Text Search - Knowledge Base Management - Knowledge Management - Reporting & Statistics - Self Service Portal - Text Editing ## Support Options - 24/7 (Live rep) - Chat ## Category - [Knowledge Management Software](https://www.capterra.com.sg/directory/30094/knowledge-management/software) ## Related Categories - [Knowledge Management Software](https://www.capterra.com.sg/directory/30094/knowledge-management/software) - [Customer Support Software](https://www.capterra.com.sg/directory/32315/customer-support/software) - [Customer Service Software](https://www.capterra.com.sg/directory/22/customer-service/software) - [Contact Centre Software](https://www.capterra.com.sg/directory/32035/contact-center/software) - [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software) ## Alternatives 1. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Zoho Desk](https://www.capterra.com.sg/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 3. [HappyFox Help Desk](https://www.capterra.com.sg/software/83211/happyfox) — 4.6/5 (92 reviews) 4. [Supportbench](https://www.capterra.com.sg/software/155934/supportbench) — 4.9/5 (116 reviews) 5. [Zendesk Suite](https://www.capterra.com.sg/software/164283/zendesk) — 4.4/5 (4072 reviews) ## Reviews ### "SmartSupport Review" — 5.0/5 > **Kim** | *13 August 2012* > > **Pros**: Conversion made simple with assistance from knowledgable SmartSupport experts. This tool is much easier to use and we are able to keep our documentatikon up to date by making changes on the fly\! We are also able to track changes made and determine which articles have not been updated recently. Also able to pull reports quickly. The customers like the updated look of the site and ease of usability with improved navigation. > > **Cons**: We have not had any issues. SmartSupport has provided everything our last knowledge base did, and much more\! > > I would recommend this to anyone who is serious about keeping good information available to users, but may not have the resources to put the time into it. SmartSupport is easily managed without cutting corners on the user experience. The Safeharbor support team has provided excellent service by training during conversion, helping to improve our site, and answering questions whenever necessary. ----- ### "SmarSupport Product Evaluation. CyberGlove User Forum Support" — 5.0/5 > **Faisal** | *19 October 2011* > > **Pros**: Very simple implementation. Knowledgeable team to work with. We were up and running in a very short time. Very feature rich support environment > > **Cons**: Everything is working great. > > SmartSupport is a great product at a very good price point. Everyone at Safeharbor is a joy to work with and they delivered on everything the promised. ----- ### "Love smart support. Its everything a person needs to help them do what they need to do" — 3.0/5 > **Jessica** | *29 October 2014* | Retail | Recommendation rating: 8.0/10 > > **Pros**: Love the way it helps me do what I need to do. Would recommend it to all the people that I know for IEEE. It would be great to have it help more people. > > **Cons**: The fact that I was really unsure on how to get started. People had to help me with this to get it going. ----- ### "Excellent\!" — 4.0/5 > **Samantha** | *28 October 2014* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Immediate response on upgrades and always going up and over the expectations of what we are looking for. > > **Cons**: The tool is sometimes slow when they are running repairs on the backend system, which causes us to need to come back to what we are doing. ----- ### "SmartSupport Review" — 4.0/5 > **Rebecca** | *28 October 2014* | Primary/Secondary Education | Recommendation rating: 8.0/10 > > **Pros**: I like the quality and customer service. I always feel like I am speaking to someone knowledgable. > > **Cons**: Sometimes, the product can be difficult to navigate and a little confusing. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.com.sg/software/120410/ekms?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/120410/ekms) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | ----- ## Structured Data