What Is Paychex Flex?

Paychex Flex is an all-in-one Payroll & HR solution that you can build on as your business grows or changes. Use it to run payroll and integrate your HR administration, retirement, and insurance management with service the way you want it and our expert knowledge of the regulations that could affect your business.
Get 6 months of free payroll processing for a limited time. Click the link for more details.

Who Uses Paychex Flex?

Choose the right level of technology and support for your business now — while keeping the ability to grow as your needs change.

Paychex Flex Software - Paychex Flex Dashboard
Paychex Flex Software - Paychex Flex Payroll Center

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Reviews of Paychex Flex

Average score

Overall
4.1
Ease of Use
4.1
Customer Service
3.9
Features
4.1
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Steven R
Steven R
Director of Business Engagement in US
Verified LinkedIn User
Accounting, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Calm in a sea of changing regulations

5.0 2 years ago

Comments: We had considered hosting our own payroll, however, with the craziness of COVID and regulations we are very happy we chose a partner provided and supported solution. Saves us time chasing new regulations and forms and the dreaded amendments.

Pros:

The customer service makes the product easy to use. The support makes the product as with many payroll software products it will do what you want you just have to find the right entry and set up.

Cons:

At times its so complete it can be overwhelming to find some less used features you had found before. Again they are all like this but the customer support makes this a breeze as you can actually talk to a human being that listens and helps.

Lillian
Lillian
Human Resources Generalist in US
Verified LinkedIn User
Hospital & Health Care, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

It is very easy to use and has great support

4.0 2 months ago New

Comments: Since then, many businesses have approached me about switching, but I still haven't found a good enough reason to abandon Paychex Flex. It's simple to use, produces excellent results, and supports my needs promptly. The direct deposit and web portal make payroll simple. It's easy to learn and adapt to the system. Timely reports can be simply integrated with other bookkeeping software.

Pros:

In 2017, at the advice of our Accountant, we began using Paychex Flex. I was hesitant because I was the one who always handled payroll through our company's accounting program. But Paychex Flex is so straightforward that I can't imagine ever switching from it to some other payroll system.

Cons:

The ability to write notes on an employee's paystub; for instance, a place to mention what the bonus is for when it is given; this would be helpful.

Missy
Program Director in US
Nonprofit Organization Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Manage your employee and payroll needs with ease.

5.0 4 weeks ago New

Comments: while Paychex Flex has several strengths, such as its comprehensive payroll and HR management features and customer support, it's important to consider the potential drawbacks when deciding whether to use this platform for a particular business.

Pros:

One of the things that I like most about Paychex Flex is its user-friendly interface. The platform is easy to navigate, and the customizable templates make it easy to set up and manage payroll and HR tasks.Another aspect that I find helpful is the range of features that Paychex Flex offers. The platform provides tools to manage complex tasks, such as taxes, compliance, and benefits administration. These features can help streamline payroll and HR tasks, saving me time and effort.

Cons:

One potential drawback that I have experienced is the level of customization available. While Paychex Flex offers a range of features and tools, I have found that the platform may not allow for as much customization in certain areas as other platforms.

Verified Reviewer
Verified LinkedIn User
Real Estate, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Payroll System with options and needs user-friendly portal

3.0 last month New

Comments: If I was the owner of a business, I likely wouldn't use this software. People make a business, not the software itself. It isn't user friendly to those who may not be 'tech savvy'. It has limitations. I did not notice a chat feature to even reach someone with Paychex, that would be an excellent option since they don't return calls promptly. Customer Service is the backbone of every good business. Nothing is completely automated and nothing should be. People make the world, not technology.

Pros:

I like the pie chart. I like the layout overall, though many things I would change. Honestly, there isn't a lot of pros. I have more con's then pro's which makes this a difficult review.

Cons:

1. I don't like not being able to reach someone quickly by phone with questions. 2. I don't like that the person we have currently doesn't return calls promptly (within 24-48 business hours). 3. I don't like its lacking of excellent customer service 4. The website/portal is not user-friendly. 5. I don't like being made to change my password frequently and to something hard to remember!

Mohan Manohar
SYSTEM ADMINISTRATOR in India
Hospitality, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

"Streamlining HR and Payroll Management with Paychex Flex: A Comprehensive Solution for Businesses"

5.0 3 months ago

Comments: The product is known for its comprehensive HR and payroll management tools that enable businesses to streamline their HR and payroll processes and stay compliant with tax laws. Many users also appreciate the mobile access and employee self-service tools, which enable employees to manage their HR and payroll information on-the-go and reduce administrative burden on HR departments.Paychex Flex is a comprehensive solution for businesses to manage their HR and payroll needs efficiently, but like any software product, it may have some limitations and challenges that users should consider when evaluating the product for their needs.

Pros:

It enable businesses to calculate payroll taxes, process paychecks, and manage employee time and attendance. It helps businesses manage employee benefits, including health insurance, retirement plans, and other employee benefits.HR management tools, including employee onboarding, performance tracking, and time-off management. aychex Flex includes tools to help businesses manage their hiring process, including job postings, applicant tracking, and candidate communication.It can be accessed through mobile devices, enabling employees to manage their payroll and HR information on-the-go. It provides employees with self-service tools to manage their HR and payroll information, including viewing pay statements and updating personal information. It enable businesses to generate custom reports on HR and payroll data, including payroll summaries, benefits summaries, and tax reports.

Cons:

It can be relatively expensive compared to some other HR and payroll management solutions, which may be a concern for smaller businesses with limited budgets.It offers integration with a wide range of third-party applications and services, some users may find that integrating with certain applications or services is challenging or not possible.