15 years helping Singaporean businesses
choose better software

What Is New Relic?

New Relic empowers engineers with a data-driven approach to planning, building, deploying and running software. Offering the only unified data platform that empowers engineers to get all telemetry paired with powerful full-stack analysis tools, New Relic helps engineers get past the what to uncover the why. This improves uptime, reliability and efficiency to deliver exceptional customer experiences that fuel growth. Uncover the why with New Relic.

Who Uses New Relic?

Small to large businesses focused on delivering excellent customer experience, business success, and more.

New Relic Software - New Relic Lookout
New Relic Software - New Relic Instant Observability
New Relic Software - New Relic Application Performance Monitoring
New Relic Software - New Relic Pixie
New Relic Software - New Relic Explorer

Not sure about New Relic? Compare with a popular alternative

New Relic

New Relic

4.5 (177)
No pricing found
Free version
Free trial
61
2
4.2 (177)
4.0 (177)
4.2 (177)
VS.
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
US$15.00
month
Free version
Free trial
120
183
4.2 (242)
4.1 (242)
4.2 (242)
Green rating bars show the winning product based on the average rating and number of reviews.

Other great alternatives to New Relic

Datadog
Top rated features
Alerts/Notifications
Data Visualization
Real-Time Monitoring
Docker
Top rated features
API
Collaboration Tools
Integrated Development Environment
AppDynamics
Top rated features
Alerts/Notifications
Performance Metrics
Root Cause Analysis
Server & Application Monitor
Top rated features
Alerts/Escalation
Real-Time Monitoring
Server Monitoring
Amazon CloudWatch
Top rated features
Alerts/Notifications
Real-Time Monitoring
Server Monitoring
Dynatrace
Top rated features
Alerts/Notifications
Application-Level Analysis
Server Monitoring
Apache JMeter
Top rated features
Load Scenarios
Performance Metrics
Performance Testing Tools
IBM Instana
Top rated features
No features have been rated by reviewers for this product.
Nagios Core
Top rated features
Alerts/Notifications
FTP Monitoring
Mail Server Monitoring

Reviews of New Relic

Average score

Overall
4.5
Ease of Use
4.2
Customer Service
4.2
Features
4.5
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Arjun
Arjun
Founder in US
Verified LinkedIn User
Computer Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Seamless APM Setup and Heroku Integration

5.0 12 months ago

Comments: I went from having no APM solution to having a full-fledged monitoring system in mere minutes. New Relic's streamlined setup process and Heroku integration allowed me to start monitoring and optimizing my application's performance almost instantly. I mean, seriously, you can't beat that kind of efficiency.

Pros:

Setting up New Relic for my application was a walk in the park. With just a few clicks and some configuration, I was able to get the APM goodness flowing. And the integration with Heroku? Oh boy, it couldn't have been smoother. New Relic and Heroku make a dream team, providing valuable insights into application performance without any hassle or headache.

Cons:

let's talk about the UI. It's functional, no doubt, but it could use a bit of a facelift to enhance the user experience. A simpler and more intuitive interface would make navigating through the various monitoring features a joy. New Relic, take note: a clean and user-friendly UI can go a long way in keeping us users engaged and productive.

Leon
Managing Director in Netherlands
Computer Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great tool for tracking the performance and health of our platform

5.0 3 years ago

Comments: I am using the web interface and the app multiple times a day to quickly see how the application is performing. The notifications in case of disruptions are convenient and very helpful.

Pros:

It's clean and simple to setup and gives a great dashboard which helps get a quick overview of the performance of our SaaS application.

Cons:

When using multiple modules on a bigger infrastructure it can get quite expensive. However we only use the basic version which gives us all the info we need.

Keith
Project Manager in US
E-Learning, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Good tool for project management

5.0 last week New

Comments: I have been able to manage my company's projects with ease.

Pros:

What a great tool! I love the user interface as it is so friendly. The pricing is also cheap. It requires so less training.

Cons:

It is working great. I have no issues using this tool.

Dylan
Dylan
Founder, Engineer in US
Verified LinkedIn User
Internet, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Worse each year

2.0 4 years ago

Comments: I've used New Relic for 6+ years across 3 different companies including my own. Overall they seem to be going downhill each year, sadly along with many tech companies now. Seem to be entrenched in their industry, trying to hound customers for more money each year, but simultaneously providing less value and no innovation. Meanwhile, many other companies provide many of their features with higher quality and for free. I've recently switched some things to AWS and other services because they are cheaper and more reliable.

Pros:

Has monitoring specific to the programming languages and database servers that we use

Cons:

Cost is extremely high compared to the value of the service being provided. Many of the features can be found on other platforms for free or cheap. The designers and developers are clearly bad or mediocre. Entire platform is wrought with bugs and decisions about UI and configuration that make no sense and do not actually help the users of the product. They have done multiple revamps of the UI, which I am actually totally fine with in general because I am happy to learn new things, but they simply have not been improvements. Just a reshuffling, often with added work required from me for no benefit, plus features that no longer work. Even lowest tier email support apparently requires paying more than $2000 per year. I was legitimately astounded when I discovered this. I already pay through the nose for this software, and when I tried to file a support request they informed me I had to post in the community. Really??? $2000 per year isn't enough to respond to one measly email support request? I give email support for free for all of my customers, even ones who don't pay, because I legitimately want to make my products as good as possible.

Verified Reviewer
Verified LinkedIn User
Retail, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Good Tooling

5.0 4 months ago

Comments: Really good technical product, but for large enterprise environments the licence model is causing problems, it's user based

Pros:

Synthetic checks and alerts are very well and teams can get there information to troubleshoot their applications

Cons:

- Pricing and user Licence model, every year it's changing his pricing model and usage model - Frontend Monitoring