Who Uses Bookeo?
Well suited for tour companies, providers of outdoor activities, entertainment for birthday parties, or camps and recreational activities.
What Is Bookeo?
No commissions on bookings, no consumer fees. Fixed plans from $39.95/month. A complete online booking system for tour and activity providers, escape rooms. Embed Bookeo widget into your website and Facebook page to accept online bookings and payments 24/7, with real time availability. Define special prices for seasons or groups. Customers can receive automatic email/txt confirmations, reminders and review requests. Manage staff and vehicles rosters.
Bookeo Pricing Overview
Bookeo starts at US$14.95/month. Bookeo does not have a free version but does offer a free trial. See additional pricing details for Bookeo below.
Showing 5 of 66 reviews
Reviewed on 02/09/2018
Comments: It is simple to use, help is usually w/i 24 hours and we've had no customer complaints. Would recommend Bookeo.
Pros: After years of using Bookeo, I should have wrote this review sooner. I run a kayak touring biz, we wear a lot of hats here, and the last thing we need is a booking system that has problems. We have turned down all the salespeople for other systems. Bookeo does what we need it to do.
Cons: This may be possible with Bookeo, but it doesn't appear to save data older than 2 years. Older data is useful for planning purposes. Right now, we are downloading the date in XLS format and saving it to an independent folder. Last thing, some customers can't figure out how to use the "previous days - following days" buttons on the tour descriptions/dates opening page. They think that the only tours being offered are just on that page. We haven't kept data on this, but I don't think it's very much.
by Bookeo on 04/09/2018
Billy, thanks for the detailed review! We appreciate the feedback. Please note that Bookeo offers 2 booking modes for your booking page, and the booking mode you are using may be less suitable for your business (there is no one-size fits all solution for all businesses). You can easily change the booking mode for your booking page. It only takes a couple of clicks!
It's always been a pleasure working with you. If there's ever anything we can help with, please don't hesitate to reach out! We're always available.
Reviewed on 29/07/2019
Perfect Booking Software for Aerial, Dance, or Fitness Studio
Comments: Bookeo has allowed us to create an online way for our students to book classes and pay with their credit card.
Pros: I manage an aerial silks studio and we needed a system that would allow us to book classes, private lessons, and events. The Bookeo System is inexpensive, connects to PayPal, super easy to set up, and allows for multiple instructors to access the system. Creating new one-off classes is easy as well as canceling classes. We can create memberships, punchcards, discounts, promo codes, and more. I tested several other systems before settling on Bookeo and haven't turned back. They are also very prompt with responses and continually update the system for improved functionality. The system can allow for bookings paid in advance or for cash payment on arrival.
Cons: It's not the prettiest system on either the back end or the end users side, but it gets the job done. I do wish it would let people book more than one student at a time with a punch card at once (you can use a punchcard for other students but have to book each one separately). I also wish there was a way to bill or invoice students for missed classes so we could accept more bookings without payment required in advance. You can allow cash payments but if someone doesn't show there isn't an easy way to bill for missed classes.
by Bookeo on 05/08/2019
Thanks for the great review, Lauren! We appreciate the feedback and your suggestions for improvement. I will forward them to our development team. Please note that you can collect credit card details to secure bookings and later charge for missed classes.
Reviewed on 08/01/2020
Fantastic software and customer service, highly recommend
Comments: Easy set up that has helped streamline our bookings processes from start to finish.
Ability for so many options for classes/courses
Customer details stored in one place, easily email attendees from a course
Additional features constantly being rolled out
Amazing customer service
Cons: took a while to set up but ALL bookings software take a while if you want to fully customise everything.
by Bookeo on 07/02/2020
Hi Charley, we are so glad to hear that Bookeo has helped streamline your booking processes!
Thank you for taking the time to leave such an amazing review. If there's ever anything we can help with, please don't hesitate to reach out!
Reviewed on 22/10/2019
Bookeo is a Great Software!
Comments: I used Bookeo for a long time, and it was a great value for the money. I just outgrew the software, and needed something with more functionality.
Pros: This is a simple to use software, with no frills. It is perfect for a single or small business that doesn't need too many extras. Bonus -- add ons can be scheduled by the client, which is not the case for most software.
Cons: No membership function, and I'm not a huge fan of the way their text reminder service works.
by Bookeo on 16/12/2019
thank you for your review. Bookeo does offer a membership function. One of our technicians will reach out to you to explain how to set it up in your account.
Reviewed on 18/06/2019
Appalling customer support
Comments: Generally good functionality and possibly the best for our purposes, but poor user experience with terrible mobile optimisation. And absolutely horrific customer service. I can't stress the latter enough, and it makes me feel very uncomfortable about dealing with them long term.
Pros: There is plenty of functionality that is helpful when managing a small outdoor adventure company. The ability to list different events, with promotional pricing, and individual messaging etc, is very much appreciated. It's easy to integrate with our Squarespace site, too.
Cons: The main thing that I dislike about Bookeo is their appalling customer service. We are currently in the middle of a situation whereby Bookeo keeps making repeated calls on two of our customers' bank accounts, filing 172 payments in one instance, before the customer was alerted to the fact she had no money left and put a block on her account. Even though this was clearly a business critical issue, I am still (four days later) failing to get any coherent response from Bookeo as to whether the problem has been isolated, and whether a fix has been applied. I have also failed to speak to anyone over the phone, and only receive piecemeal emails from people who are clearly in a different timezone, who are always new to the situation with no prior knowledge of what has come before. The other major 'con' of the software is that is very poorly optimised for mobile interfaces.
by Bookeo on 05/08/2019
Hi Becky, I am sorry to read that you had a bad experience with our customer support. We strive to provide the best customer support to our customers. I reviewed the email thread and our high-level technicians explained to you that the issue was due to a network error, which was later fixed. Also, they explained that the issue only affected your account and no other accounts. I see that you did reply to the email with the explanation, so I believe you have received our answer.
We look forward to working with you in the years to come.