17 years helping Singaporean businesses
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Bookeo
What Is Bookeo?
No commissions or consumer fees. Powerful Bookeo makes it easy for you and your clients to fill your schedule with seamless integration with desktop and mobile websites, TripAdvisor, more. Real-time price calculation for group or season rates. Staff and vehicle management. Auto email/text reminders, waitlists and remarketing. Secure online and on-the-go payments. Free 30-day trial with no credit card. Bye headaches, Hello Bookeo!
Who Uses Bookeo?
Bookeo is an online scheduling and reservation system for service providers, schools and tour companies.
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Reviews of Bookeo
Great product!
Comments: It is simple to use, help is usually w/i 24 hours and we've had no customer complaints. Would recommend Bookeo.
Pros:
After years of using Bookeo, I should have wrote this review sooner. I run a kayak touring biz, we wear a lot of hats here, and the last thing we need is a booking system that has problems. We have turned down all the salespeople for other systems. Bookeo does what we need it to do.
Cons:
This may be possible with Bookeo, but it doesn't appear to save data older than 2 years. Older data is useful for planning purposes. Right now, we are downloading the date in XLS format and saving it to an independent folder. Last thing, some customers can't figure out how to use the "previous days - following days" buttons on the tour descriptions/dates opening page. They think that the only tours being offered are just on that page. We haven't kept data on this, but I don't think it's very much.
Bookeo Response
6 years ago
Billy, thanks for the detailed review! We appreciate the feedback. Please note that Bookeo offers 2 booking modes for your booking page, and the booking mode you are using may be less suitable for your business (there is no one-size fits all solution for all businesses). You can easily change the booking mode for your booking page. It only takes a couple of clicks! It's always been a pleasure working with you. If there's ever anything we can help with, please don't hesitate to reach out! We're always available. Shannon
We are a medical facility and Bookeo is by far the most versatile solution for running an office!
Comments: Everything under the Sun - and it always WORKS!
Pros:
Where do I start?! The widgets you can embed into your own website are seamless and professional. The client experience is swift and clean. The follow-up and feedback mechanisms are top notch. The versatility in services offered, ability to describe and augment each service with special notices are unmatched. Pricing scenarios are so well thought out that you can have any type of situation and Bookeo has a solution to accommodate! When you match all of that with unbelievable Marketing choices such as; Gift Vouchers, Pre-Paid Packages, Promotion Codes (I could write an essay on this one alone) Marketing Campaigns, Re-Marketing (are you kidding me - nice!), MEMBERSHIPS including recurring billing, Customer Area, Reports, Email Marketing, Export reports, VIRAL Marketing with Social Media... I mean.. I'm out of breath and there is more... much much more!
Cons:
I can't REALLY call this a 'Con', it's more the nature of the beast. It can take some getting used to knowing how to set this up. Having said that - it takes a LOT more from our past experiences to set things up and the main difference is that, in the past - we would spend tons of time getting the system set up and THEN... it wouldn't work properly. THEN - we had days and weeks of patient records that were all messed up and... well, what a nightmare! With Bookeo - there is a lot, that's true. The help files are indeed accurate and helpful - and the best thing is that when I did write into Customer Service, they were right on top of it and sent me the exact solution I needed usually within 24 hours if not sooner. We have been on and off again with Bookeo over the past few years (maybe 4 or 5?) and each time we leave thinking there is a better solution that just showed up..we end up right back here. If it ain't broke - don't fix it and in our experience, Bookeo is the ONLY one who is not only un-matchable in what they provide... but they aren't broken either! Bookeo is the best and I ain't going nowhere else ever again!
Bookeo Response
7 years ago
Hi Rod, Thank you for the totally awesome review! So happy you are pleased with Bookeo and our support. Shannon
Appalling customer support
Comments: Generally good functionality and possibly the best for our purposes, but poor user experience with terrible mobile optimisation. And absolutely horrific customer service. I can't stress the latter enough, and it makes me feel very uncomfortable about dealing with them long term.
Pros:
There is plenty of functionality that is helpful when managing a small outdoor adventure company. The ability to list different events, with promotional pricing, and individual messaging etc, is very much appreciated. It's easy to integrate with our Squarespace site, too.
Cons:
The main thing that I dislike about Bookeo is their appalling customer service. We are currently in the middle of a situation whereby Bookeo keeps making repeated calls on two of our customers' bank accounts, filing 172 payments in one instance, before the customer was alerted to the fact she had no money left and put a block on her account. Even though this was clearly a business critical issue, I am still (four days later) failing to get any coherent response from Bookeo as to whether the problem has been isolated, and whether a fix has been applied. I have also failed to speak to anyone over the phone, and only receive piecemeal emails from people who are clearly in a different timezone, who are always new to the situation with no prior knowledge of what has come before. The other major 'con' of the software is that is very poorly optimised for mobile interfaces.
Bookeo Response
5 years ago
Hi Becky, I am sorry to read that you had a bad experience with our customer support. We strive to provide the best customer support to our customers. I reviewed the email thread and our high-level technicians explained to you that the issue was due to a network error, which was later fixed. Also, they explained that the issue only affected your account and no other accounts. I see that you did reply to the email with the explanation, so I believe you have received our answer. We look forward to working with you in the years to come. Regards Shannon
Alternatives Considered:
Bookeo is a Great Software!
Comments: I used Bookeo for a long time, and it was a great value for the money. I just outgrew the software, and needed something with more functionality.
Pros:
This is a simple to use software, with no frills. It is perfect for a single or small business that doesn't need too many extras. Bonus -- add ons can be scheduled by the client, which is not the case for most software.
Cons:
No membership function, and I'm not a huge fan of the way their text reminder service works.
Bookeo Response
5 years ago
Hi Stephanie, thank you for your review. Bookeo does offer a membership function. One of our technicians will reach out to you to explain how to set it up in your account. Cheers Shannon
Happiest user ever!!!
Comments: It has been such a great product for us to be able to automate our registrations. It has allowed us to grow our business with less time spent doing things that take our customers only minutes to do themselves, rather than lots of phone and email responses.
Pros:
Initially it was the price that was the main selling point. I love that I pay a flat fee each month, not a percentage of our sales, which is what I found on most other software. I was able to customize my booking platform for all the different classes we offer, the scheduling, and changes that I've had to make it's been fantastic. Whenever I get stuck, the Bookeo support has been very responsive to my email questions.
Cons:
Only twice have I thought "oh that's a bummer that I can't ....." So with all the time I spend using Bookeo, I'd have to say THAT AIN'T BAD!!
Bookeo Response
3 years ago
Hi Kaylee, I can't thank you enough for taking the time to write this outstanding review! Thank you for all of your positive feedback about our pricing (no commission, no consumer fees!) and how Bookeo has simplified class scheduling for your business and your customers. We look forward to continue working with you in the years to come. Shannon
Very basic and no desire to improve
Comments: I thought it was going to solve problems, but it created a lot of new problems. We are actively looking for an alternative, but there are very few booking systems that do what we need.
Pros:
The ability for clients to book and choose whether to pay now, or pay via invoice was the reason we chose Bookeo, alongside the Xero integration
Cons:
You can only send a booking confirmation to ONE person - not a team of people. It doesn't integrate well with Zoom. It doesn't allow you to see what was sent to a customer. The support team are not remotely interested in raising improvement requests for their software. Support is average at best.
Bookeo Response
4 years ago
Hi Christine, Thank you for taking the time to leave a review. I read all the support requests you sent us and the timely replies from our support team. Please note that: - Bookeo sends the booking confirmation email only to the customer making the booking and not to all the participants. This feature works in a similar way for all the other booking systems. However, please note that you can use our API to send a booking confirmation email to participants. Unlike other booking systems, we do not charge additional fees to use the API. - The Zoom integration has successfully been used by many customers during the Covid-19 pandemic. It seems that you would like to send a Zoom link for non-confirmed bookings. As our technicians explained, the zoom link is only sent once the booking is confirmed. Again, this feature works in a similar way for all the other booking systems. Shannon
Alternatives Considered:
Lots of potential, great value
Comments: If the interface was cleaned up it would have been a winner. Another provider quoted us $6000 per year for almost the exact same features as Bookeo. Bookeo could easily do the job at less than $200 per month... I still think Bookeo has enormous potential. I'd still recommend to anyone looking for an affordable booking platform. Bookeo, I'd encourage you to raise your prices a bit and invest in making it beautiful and I'll be back with 10/10
Pros:
Amazing price for features offered. Had a client that wanted to sell courses, book rooms, coaching, subscriptions/memberships, discounts, bundled classes, alternative payment options like deposits, or offline payment, I loved the calendar and resource manager, it offered all the features they needed and seemed like a good deal, and they were on a tight budget. I thought it'd be great.
Cons:
In the end the client rejected it because they said it's extremely ugly. Yeah, the graphics are really dated, looks like something between Windows 98 and XP style. I'm aware I can implement my own CSS to restyle it - but when I attempted I realized some of the styles were generated with javascript and I couldn't over ride them, or there were too many styles to cancel out it was too difficult. Couldn't figure out how to replace the cheesy icons... with a little more time I might have been successful. There were a couple of bugs when embedding in our Squarespace site; whenever we reloaded the page or opened a new page with Bookeo embedded, the student would have to log in again... everyone found this irritating. I suggested to my client to just link to the portal instead but they said no... When I reached out to customer service they denied it was an issue at all - but I admit I barely provided any information on the issue (I thought about doing a screen recording) but I ended up letting it go. I think it would have worked better in a Wordpress setup anyway (more flexibility), so I was planning on testing it there. There's a big learning curve in the back-end management, if you're running that kind of business it's going to take some time to learn! Hire a tech-savvy young person to manage it for you if you can't grasp it...
Bookeo Response
5 years ago
Hi, Thank you for leaving a detailed review of Bookeo. I see that you sent a couple of questions to our support team before the end of 2018 - more than one year ago - and did not contact us afterwards. It is very easy to use CSS to restyle the Bookeo interface, both on desktop and on mobile. We have tutorials to guide you through some common customization. It is even possible to create a custom booking interface using our API and hide some icons. A new UI is also in the works. I read our replies, and our technicians explained what happened with the login. If you have any further questions, please do not hesitate to contact us. Shannon
Happy customer for 7+ years
Comments: I have used the Bookeo booking platform for 7+ years. I operate a Segway Tour business, and this product does what I want it to do. It saves a significant amount of time as customers can complete their reservation online. Our sales and advance bookings increased significantly once we started using this product. When looking for a booking platform, I wanted one that DID NOT charge the customer a fee to make a reservation. I don't feel that a customer should have to pay an additional fee to do business with you.
Pros:
It is fairly easy to set up. The cost is very reasonable. The monthly flat fee has not increased in 7 years. The customer support is all online, but the response time is fast. This booking platform meets all of the needs of my small tour business. Changes to tour schedules and other revisions can be made quickly and easily. The developer continues to add capabilities and features at no additional cost. The customer is not charged a fee or percentage of the cost to make a reservation.
Cons:
There are some minor design changes that could improve the booking process from the consumer side. I would like to see some additional reporting features (eg. Charts showing which tour times are most popular for given months).
Bookeo Response
6 years ago
Thank you for writing this amazing review, David. It's always been a pleasure working with you and your team. We agree, customers should not pay a fee to the booking system to make a booking. If there's ever anything we can help with in the future, you know we're always here. Thanks again Shannon
Great booking software for our escape room business!!!
Pros:
Tons of flexibility in moving time slots. We are able to really move a lot around based on when customers want to book. Great price. I don't understand what anyone thinks they will get out of other booking software that is better than what Bookeo has to offer. They keep adding new features. There have been a few things really needed that were added over the last two years. These were items we had requested. A lot of people complain about the customer service. While you may not be able to talk to someone, we have always received a response, and it has been nice to see features added that we were hoping for.
Cons:
There is still one feature- Hidden Access where you can hide a time slot & have no idea it was hidden. We do this from time to time & have to keep track of it in another software. When a customer uses a gift voucher, if they don't use the entire voucher, the rest of the voucher can't be redeemed with the same code & they have to call us. Most people use the entire voucher in one purchase so it doesn't come up a lot.
Great Customer Service
Pros:
I am always impressed with the speed at which I get my questions answered. The answers are thorough and obviously come from people who know the product intimately.
Cons:
At times, I find the product hard to use. Bookeo is used for so many types of reservation style businesses, that sometimes I feel I need to compromise when trying to fit it into our escape room business. The reporting function of Bookeo could be better. Bookeo limits the date range on their reports to some pretty small time periods forcing me to request multiple reports when one would do.
Bookeo Response
6 years ago
Thank you so much for the review! We're always focused on delivering the best possible customer service, so hearing that it's been working for you makes us happy. We also appreciate the feedback and your suggestions for improvement. If there's ever anything we can help with, please don't hesitate to reach out! Shannon
Alternatives Considered:
Decent software that could offer more features
Comments: Overall it’s fairly good software, but there is always room for improvement.
Pros:
This software has several options that can benefit our industry (escape rooms) such as offering multiple booking options.
Cons:
We have some unique situations that could use some more options for booking purposes such as applying promos to only certain groups of people.
Bookeo Response
4 years ago
Hi Tami, thank you for taking the time to write this review about Bookeo and how it can benefit escape rooms. We also appreciate you choosing Bookeo not only for its features, but also for its pricing model. Unlike some of our competitors, Bookeo does not charge fees to your customers. We only charge a low monthly fee. If you have any questions or need assistance, please do not hesitate to contact us. Cheers Shannon
Alternatives Considered:
Bookeo review by Jen
Pros:
The product looked great and was easy to use from a customer perspective. Openings were clearly shown and paying for the booking was easy. I got an email confirmation and receipt.
Cons:
I actually used Bookeo to purchase a ticket myself before using it for my own business. The product went from easy to use to not at all easy. The customer service department is of little help and it really put a negative spin on my experience.
Bookeo Response
2 years ago
Thank you for posting a review, Jennifer. We set a high standard for our Customer Support and are truly sorry to hear that our standard was not met in your interaction with our business. Unfortunately, you did not provide your company name and therefore we can not search for correspondence with your business. We would like the opportunity to investigate your feedback further so that we can deliver a better experience next time. You may reach us anytime at [email protected]. Again, thank you for your feedback! Shannon
TERRIBLE! TERRIBLE!! TERRIBLE !!!!
Comments: WHEN YOU START YOUR BUSINESS ONLY
Pros:
NOT EXPENSIVE. BESIDES THAT THERE NO MORE GOOD THINGS TO SAY ABOUT THEM. THE ONLY THING I CAN SAY IS THAT THEY ARE AFFORDABLE.
Cons:
THERE IS NO WAY TO TALK TO THEM TO SOLVE A PROBLEM, UNLESS YOU WANNA BECOME A CUSTOMER, THEN THEY OFFER A PHONE NUMBER. IF YOU ASK THEM FOR A HELP EVEN WHEN YOU ALREADY TRY EVERYTHING ON THEIR HELP PAGE, THEY STILL KEEP TELLING YOU TO GO TO THEIR HELPING PAGE OR WATCH THE TUTORIAL. AND IN THE MEAN TIME YOUR CUSTOMERS ARE GOING AWAY.....
Bookeo Response
7 years ago
Hi, I reviewed the email threads sent to our Technical Support Team and I can see that we did provide answers after a few minutes after we received your emails. It appears that you were having an issue with PayPal, not with Bookeo. As our Technical Support staff members explained to you, Bookeo is integrated with PayPal and the integration works well for all our customers. However, we cannot provide support for PayPal, this is why our staff members asked you to please contact PayPal support. Upon checking with PayPal on our end, they confirmed that the agent that spoke with you gave out the incorrect information regarding PayPal Standard. I believe you should have now received a call from PayPal to example how Standard really works. I trust that the issue has now been resolved. Regards Alice
Poor Experience with Bookeo
Comments: I was a customer of Bookeo for about two months. During that time, I received horrible customer service. They would only answer questions via email. When they did return an email, your questions was never fully addressed. They claim the software is easy to set-up, it is not. Since they will not talk to you on the phone you are forced into paying hundreds of dollars for their set up service. If it is that hard to establish a new relationship with Bookeo, I sure wasn't willing to become dependent on their software just to receive the same treatment in the coming years. Canceling my subscription was a great decision and I found a much better product that is more flexible.
Pros:
it looked professional on the surface
Cons:
customer support
Bookeo Response
8 years ago
Hi Mardi, I am sorry to read that you did not have a good experience with our technical support team. We strive to offer excellent support, and reply quickly to all the inquires. I reviewed all the support requests you sent us, and you never explained what you were trying to set up in your account or what was not working. Without this information, our Technical Support Team won¿t be able to help you with your inquiry. Also, we never sent you a quote for our set up service, as we never received the set-up questionnaire back from you. So, I am not sure what you are referring to in your review. If you decide to give Bookeo another try, you can sign up for a new 30-day free trial here: signup.bookeo.com As you know, all features are enabled during the free trial and no credit card is required to set up the account. In addition to this, we also offer a 30-day money back guarantee. Regards Alice
Excellent product and the customer service is spot on! Hats off to all the staff!
Comments: For one affordable monthly fee our customers are able to book easily, and we receive the demographic information that we specifically selected and need in order to run our business better.
Pros:
It is easy to use, once you get the hang of it. The reporting feature is invaluable to our business and our forcasting. I love the seamless integration with our website.
Cons:
I would like to see a product that has more of the features that escape room owners need, and a bit of a better look on our website integration.
Bookeo Response
6 years ago
Thank you for the great review, Jennifer! We work hard to meet expectations like yours, and we¿re happy to hear we hit the mark for you. We value and appreciate receiving our customers¿ feedback and suggestions in order to improve Bookeo. Please send your feature requests to [email protected]. Thanks again, Shannon
Very rich feature product. Excellent client support.
Comments: Saves a lot of our time. Online payment gateway integration implemented very easily. But the customer support, one again, that is a team which replies literally in few minutes, just unbelievable. Have not seen such quick and quality responses in years.
Pros:
Possibility to customize its feautures in so many ways. This helped us to adapt to our business process in the times of changing needs.
Cons:
Visual part / UI interface really requires a revamp. This is valid for the admin and end user interdaces.
Bookeo Response
6 years ago
Kristan, thanks for the great review! We appreciate the feedback. It's always been a pleasure working with you. As for the feedback on the UI design, please note that we are working on a new UI. If there's ever anything we can help with, please don't hesitate to reach out! Shannon
Alternatives Considered:
Easy to use for appointments and reservations
Comments: Our clients really like making appointments with our system.
Pros:
Easy to book appointments. Syncs great with our calendar. The email reminders work well and are customizable.
Cons:
The customer support is a bit lacking. I wish they were a bit more knowledgeable.
Bookeo Response
2 years ago
Hi, Thank you for posting this review! We are happy to hear that you've found our software easy to use and that your clients like making appointments with Bookeo. Thanks again! Shannon
Just a huge thank you to Bookeo! We have been with you since 2012 and have been nothing but satisfied.
Comments: Business has increased. Bookings come in at all hours of the day. No need to man phones 24/7.
Pros:
Price is right. Easy to use. They are always updating and listening to their customers. Easy integration. My customers love using Bookeo to book their tour with my charter company. Zero complaints!
Bookeo Response
7 years ago
Hi Daniel, Thank you for the review! Happy to see you are enjoying the software and that it has helped you increase your sales. Shannon
A simple, but effective booking software
Comments: It was great and I loved it
Pros:
I loved that the software was great at tracking changes made to bookings and seats
Cons:
It lacked functionality on a more sophisticated level, such as guests being able to edit their bookings on their end without representative help.
Bookeo Response
6 years ago
Tammy, thank you so much for the detailed review! Bookeo already offers a feature that allows your customers to change their bookings online. I will ask one of our technicians to reach out to you to explain how to enable this feature in your account. Thanks again, Shannon
I use Bookeo for trail ride bookings for my horse riding tours
Comments: It saves me a great deal of time making bookings, as customers can do this themselves. Having a payment facility is great as I have a lot fewer "no shows" as patrons have paid for the experience in advance. My customers like it because they don't have to wait for me to answer an email or return a phone call.
Pros:
This is my first experience using a booking system for my horse riding business. The customer support is first class. My questions are answered promptly, fully, professionally and I have never been made to feel that I am asking the obvious although I think that has often been the case.
Cons:
I have just started using the software, and have not found anything to dislike so far. As this is my first experience with booking software, I have nothing to compare it with.
Bookeo Response
6 years ago
Hi Gail, thank you for the great review! It's always been a pleasure working with you. If there's ever anything we can help with, please don't hesitate to reach out! We're always available. Thanks again, Shannon
Support is incredible! Whenever I need tech help, you're quick to respond and serve.
Pros:
It's very easy to use, reliable, and the support has been outstanding for me. They offer a lot of flexibility and tools, and they seem to keep adding more.
Cons:
I have no cons at this time. There have been a few bugs, but they were caused my conflicts with other tools and Bookeo was quick to help me fix them.
Bookeo Response
7 years ago
Hi, What an awesome review! Thank you so much for leaving your feedback for Bookeo. We strive for the best for all of our customers and we are thrilled to hear your experience! Alice
Great service, backed by great service.
Pros:
Flexible, intuitive, and useful. Their support staff is prompt and helpful, with incredible service.
Cons:
Occasional need to write the support team, due to various intricacies (for example, certain activities that get booked have to be categorized in certain ways in order for the software to understand how to act).
Bookeo Response
7 years ago
Hi Brennan, thank you for your great review. Please do not hesitate to contact us if you need assitance. Our team are always happy to help with any of your queries. Regards Sarah
I have had only a small amount of trouble, and anytime I think I am stuck Customer Support fixes it.
Comments: I love Bookeo Customer Support. They have fixed everything I have had trouble with, they do it quickly and in a friendly manner. They are unbelievably helpful.
Pros:
Ease of use
Bookeo Response
8 years ago
Thank you for this great review Christian! Please let us know if we can ever help with anything. We're always here! Alice
Used bookeo since 2013
Pros:
Ease of use. The calendar access is very simple. The price is competitive. They are always upgraded their software.
Cons:
Looks a little outdated, could use some polish to modernize the user interface for customers.
Bookeo Response
6 years ago
Davon, thanks for the great review! We appreciate the feedback. It's always been a pleasure working with you. If there's ever anything we can help with, please don't hesitate to reach out! Shannon
best I've tried so far
Comments: finally I have a page that works like I want. It was a little hard to understand what to do with some of the settings, but your help is very very good! quick answer on email and god descriptions what to do. Even so, I didn't get it, but I am surprized and very impressed you went into my page and fixed all the thing for me :) I will definitly recommend you. :) thank you!
Pros:
how to have controll over members, easy set up, simple good overview
Cons:
not much, just some few settings i didn't find, but got help with that quickly
Bookeo Response
7 years ago
Hi Diana, thank you so much for the wonderful review. It's been a pleasure working with you. Please never hesitate to reach out to support with any questions! Thanks again! Alice