AccuLynx

Love it

Comments: We have been using Acculynx for years. It is extremely user friendly. If I ever have a problem or question, customer service is always available and helpful.

Pros:

User friendly Self Explanatory Customer service is fantastic Customizable All facets of company can use and communicate (office, sales, production, accounts receivable etc)

Cons:

Our only issue is the app. Would love if it was more adapted to iphones

AccuLynx saves Hours

Comments: I absolutely love the software and would recommend to any roofing contractor.

Pros:

AccuLynx has mastered the process from tracking a lead from initial phone call to final photos. The software allows systems to be put into place so that no steps are missed within the sales to production process.

Cons:

When you download photos they are in a very large format and hard to work with. Also the photo editing is sub-par.

Estimator and insurance specialist

Comments: It is usable but not a good product. I do not have more to say.

Pros:

It is a usable CRM. I do not have anything else good to say about Acculynx

Cons:

User interface, the navigation, the dashboard page, the messages, the reports, smart docs, invoicing, estimating, ordering. They all can be simplified and improved in many ways.

Very good!

Comments: I love it and customer service is very easy to get a issue fixed

Pros:

I love the how easier it is to deal with the financials! So easy !

Cons:

The new job message update ! I like the old style they had a few weeks ago

Acculynx is a solid CRM

Pros:

Acculynx is very easy to use from a sales rep point of view

Cons:

The reporting features of Acculynx are clunky and hard to manage.

Acculynx, For the Pros

Comments: Overall it is the best CRM out there I have tried them all and this by far exceeds them with CSR reps and the automation.

Pros:

The user Interface on this is awesome and the knowledge base will make the onboarding a breeze for all Depts.

Cons:

The Scheduler tool. It requires that you create a ticket for all making the calendar unreadable at times.

User friendly

Comments: Very happy. Much more user friendly than our previous CRS

Pros:

Ease of use. Very user friendly. Uploads of photos and documents are much faster than our previous system. I'm a big fan of the watch list feature and also the checklist on the field page.

Cons:

Sometimes slow uploads but could just be my signal

Awesome Program

Comments: Our training with [sensitive content hidden] has made the transfer to Acculynx so much easier

Pros:

The ease of how it flows to our needs. Everything is there that you would need to enter all your information. We are still learning more everyday.

Cons:

Nothing so far I love it. We are still learning more and more as our needs change.

Marketing Life Saver

Comments: We onboarded this year and after some initial hiccups have succesfully transferred our whole team over.

Pros:

SmartDocs! A lifesaver from a marketing perspective.

Cons:

Small things- would like more features in Acculynx (alignment, videos, etc)

Hands down best crm for Roofing

Pros:

Onboarding team is amazing app is intuitive and better than anything on the market

Cons:

Payment system and lack of reasonable credit card/ach fees, and to charge the fees directly to the customer without having to alter the invoice

Love the photo features

Comments: I’ve used it in the past and the photo reporting can’t be matched, it’s the only reason why I’m here. If someone matches it I’ll consider leaving. Don’t like paying $3.99 per signature where other cram don’t charge for this feature.

Pros:

Photo reports, the albums, PDFs, acculynx camera, and editing.

Cons:

Price, I can see $100 per user not $120. Also I’m a startup company wished there is something to help business startups. It’s hard getting up and running. Sending thousands out at startup and to have a big company like acculynx not provide something in return at startup leaves a bad taste in my mouth.

Why we LOVE Acculynx platform

Comments: So far we have had a great experience with this new CRM platform - so very helpful to out day to day work flows.

Pros:

The ease of the CRM is truly indescribable- the fact that it is so fit for our roofing company and makes all estimates, orders and job information at your finger tips with all information recorded for everyone to see.

Cons:

No Cons at this time - it is a simple platform that makes our daily operations an ease.

Very useful!!

Comments: Very useful app to help me keep my builds organized and see my year to date sales.

Pros:

Helps me stay organized with all my builds!

Cons:

I would love full functionality on the app but I’m sure that’s coming soon!

Great tool!!

Comments: Helps keep me organized, on top of jobs that I may have overlooked when I’m busy

Pros:

I am able to seamlessly work multiple jobs in multiple locations! It tracks customer interactions and I’m able to leave a good paper trail. I have even spoke to reps about issues they are helpful to get a quick resolve

Cons:

No complaints really it is a helpful tool!

Excellent CRM for High Volume

Pros:

The system is very user friendly even for us contractors who are more comfortable using a hammer instead of a computer. We use many of the automation features which makes it very easy to keep our customers informed throughout the project and our sales team up-to-date.

Cons:

It would be nice to have a few more integrations with other software companies, giving us more options as to where we want to invest our time and money. Also all of the add-ons, and separate features are hard to keep track of. I do think the production tool should be on all acculynx platforms.

Acculyx Review

Comments: My overall experience is good, app works as it’s supposed to.

Pros:

It has a good built in document scanner.

Cons:

Logs me out of the app frequently, documents don’t transfer easily to email.

We love acculynx!

Comments: It is good and helpful. Allows us to keep track of important dates.

Pros:

I like the notes and dashboard. Very easy layout and functional use. Easy to navigate.

Cons:

Some features that could be added to improve the design is a draft mode that automatically saves for notes. Occasionally when you are typing a note and try to see another profile, when you return all your typing you did is gone. It would be SO helpful if this was an option eventually. Also, the design of not being able to edit or delete notes and the fact if you are a sister-company who was multiple companies tied in with one, the layout is the same. I wish there was an option to customize different layouts to realize when you switch, there have ben so many times when I will add a profile and it's in the wrong side. I also wish you could unmark dead leads, and also be able to transfer profiles

Great product

Comments: Great so far!

Pros:

It’s easy and can you it on mobile and at office

Cons:

Some of the functions for transferring data from phone to the app need improving.

Could have better features

Comments: For the most part it is easy to use, however, it can be better.

Pros:

I like that there are many features which allow you to customize each project.

Cons:

I don't like that there's no option to chronologically assign tasks on task Manager. We have to input numbers and the system will place it in order, but I have to keep arranging the numbers whenever I add a new task. We arrange tasks based on locations and what's urgent to do first.

Highly recommend this user-friendly CRM

Pros:

This is a very intuitive system and someone with very little CRM experience should be able to be guided through it to full use very quickly and easily.

Cons:

This is not something I like "least" - this is just something that AccuLynx needs to look into for the future. We can order EagleView Reports through AccuLynx, but hopefully one day there will be an automatic integration with the EagleView Drone Assess program to pull measurements automatically into a quote based on lead address.

Great software for many different industries

Pros:

I like that AccuLynx is relatively easy to use.

Cons:

Selfishly, I do wish that some of the features/GUI was more tailored towards the roofing industry.

Overall a very good product

Comments: Other than not being informed that the texting was not working until after we had sent a weeks worth of text to clients and our team our experience has been positive overall.

Pros:

The team/person we had implementing our AccuLynx was phenomenal!

Cons:

Cost seemed high - maybe with more use it will prove to be worth the cost

Fast, powerful. efficient

Pros:

Integration with Eagleview and material ordering templates have made ordering materials so fast and easy. It has cut that time in half, if not better. Uploading and accessing documents is fast and easy. The customization and automation saves time and keeps things from falling through the cracks. The texting function keeps things organized and accessible.

Cons:

I would like to be able to attach invoices and other pdf's to the payment screen items. I wish the add ons weren't so expensive.

Good product, confusing at first but very useful

Comments: Very good like it would recommend

Pros:

Lots of features, good functionality, works quite well once your used to it

Cons:

Can be confusing at first, and if you don’t have decent service you have to restart a new lead

Can’t operate without it

Comments: I find it very easy to use and it seems to only get better. The customer support is great as well.

Pros:

I absolutely love Acculynx. It is so easy to use and has everything we need in one place. I have been using Acculynx for 5+ years and it has eliminated pretty much every system that we used in the past. I can see information from every job we have ever done whether I’m in the office or in the field. It is our all in one solution.

Cons:

The mobile app could be more powerful. For example, sending PDFs or photos from the mobile app would be very helpful. Along with updating contract worksheets.