OrderWise

Comments: OrderWise has enabled Rock Fall Safety Boots to take the next step in our growth strategy. We went live with OrderWise in January 2018, opting to take all relevant modules including Accounts, CRM and Business Intelligence. We quickly added the B2B Portal to our subscription which is a huge USP for us as a business. The most impressive thing about OrderWise is their ability to keep moving forward, a vision that is very much aligned with ours. We have seen several key developments happen that have directly benefited our business in a short space of time. Our customers have seen transformational change in our service capabilities. Without hesitation we recommend OrderWise to stockholding businesses.

Pros: Forward thinking company
All in one business management system
Adaptable
Modular
Quick support response times

Cons: I don't see any cons with OrderWise, compared to the system we moved from everything has been better in every area.

Comments: The OrderWise team have been amazing. The sales team, training team, go live team and now our account manager have always been so knowledgeable, accommodating and really friendly. The effort they've all put into to knowing our business and working with us has been fantastic.

Pros: OW has the ability to allow the business to grow and the software will grow with us. There are so many functions that make the business more efficient now but the possibilities look endless for having software that will work with our business rather than the business work with the software.

Cons: I appreciate that there needs to be a cost involved for development but there were some requests made where I thought that the function should either be included or the cost was steep for a minor change.

Comments: We've had a very positive experience with OrderWise and have confidence that the platform can cope with growth ahead. There is a lot of development into new functionality and updates are monthly.

Pros: We've been with OrderWise for just over four years now. At the time the move was a significant cost for us but it has really helped transform our business We've processed ~200,000 orders using OrderWise in this time. The vast improvements in efficiency that have been possible have hugely helped all aspects of what we do from purchasing, warehousing, picking and packing etc. We are entirely paperless for all pick/pack operations and have no despatch errors. We have total traceability of everything. Reporting is powerful and offers useful insights that can easily be actioned which is the key part of any reporting. Data additions and changes are easy to make in bulk through imports which we make use of daily. The system is modular and extremely configurable to suit individual needs. It has a vast amount of functionality and we don't yet use all of it. Different staff can have the appearance and functionality controlled/personalised to suit their role. We have it integrated with our website, eBay and Amazon. We will be moving our websites to OrderWise built ones in the near future to achieve an even higher level of integration. Support really is excellent - far above and beyond anything we've had from any other software/web service.

Cons: There is a huge array of functionality (which is a great thing) but it does take time to learn the best processes. OrderWise do provide training as standard and offer on-site training. Being module-based it can be learnt in stages. Make use of their excellent support. It doesn't look as slick as some other web-based ERP systems but for functionality and value for money it was superior to anything else we investigated.

Comments: Excellent.

Pros: We've been with OrderWise for many years. They provide extraordinarily capable systems and excellent customer service. The company's very well organised and the staff courteous, well trained and professional. Good development and enhancements come along regularly, including engaging with customer feedback, without compromising core functionality and well planned, long term business strategy. That reads rather 'corporate-speak', but nevertheless, it's for real!

Cons: Nothing comes to mind. Saying it's not perfect is true, but seems rather meaningless. I'm pragmatic with software and one never gets the perfect fit. Never all the functions, completely intuitive or all enhancements arriving the day before you need them. With that in mind, I'd say OrderWise is the best fit for us, in many, many, ways.

Comments: We have taken the time to automate as much as possible and have saved ourselves up to 4 members of staff (2 warehouse and 2 office). We can now expand with our current setup knowing that the scaling using Orderwise will be very easy and not increase overheads much at all.

Pros: Coming from a system that we "rented" every year it was refreshing to be able to "buy" Orderwise as an initial outlay with just an ongoing annual support cost. We use the majority of modules available and have found it invaluable in our day to day business.

Cons: Cost is always a sticking point as no-one wants to pay much - but the costs are fairly reasonable and for each module you get a huge amount of functionality - the problem is you always want more and its so easy to trial new modules to see the benefit to the business that you cant help but want them all!