What Is Bitrix24?

Highly secure, turnkey intranet solution for small and medium-sized businesses designed for effective collaboration, communication, social networking, business process and knowledge management. Allows better knowledge continuity by moving data from network silos and local drives to a well-protected centralized repository. Wikis, blogs and forums ensure social-enabled knowledge bases for improved teamwork.

Who Uses Bitrix24?

Bitrix24 is for companies and small businesses. It also suits remote teams who want to keep in touch and collaborate efficiently.

Where can Bitrix24 be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • Bitrix
  • Located in Alexandria, US
  • Founded in 1998
  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 225 others


Chinese, English, French, German, Indonesian and 10 others

Bitrix24 pricing

Starting Price:

  • Yes, has free trial
  • Yes, has free version

Bitrix24 has a free version and offers a free trial. Bitrix24 paid version starts at US$39.00/month.

Pricing plans get a free trial

About the vendor

  • Bitrix
  • Located in Alexandria, US
  • Founded in 1998
  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 225 others


Chinese, English, French, German, Indonesian and 10 others

Bitrix24 videos and images

Bitrix24 Software - Bitrix24 Video Chat
Bitrix24 Software - Bitrix24 CRM Contact
Bitrix24 Software - Bitrix24 Drive
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Bitrix24 video
Bitrix24 Software - Bitrix24 Video Chat
Bitrix24 Software - Bitrix24 CRM Contact
Bitrix24 Software - Bitrix24 Drive
Bitrix24 Software - Bitrix24 Task Management
Bitrix24 Software - Bitrix24 Mind Map

Features of Bitrix24

  • API
  • Access Controls/Permissions
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Applicant Tracking
  • Appointment Management
  • Approval Process Control
  • Approval Workflow
  • Assignment Management
  • Attendance Tracking
  • Audience Targeting
  • Audio / Video Conferencing
  • Audit Trail
  • Auto Update
  • Auto-Dialer
  • Auto-Responders
  • Automated Quoting
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Backup and Recovery
  • Bar Chart
  • Batch Processing
  • Benchmarking
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Brainstorming
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management
  • Capacity Management
  • Cataloging/Categorization
  • Channel Management
  • Chat/Messaging
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Tracking
  • Collaboration Tools
  • Color Codes/Icons
  • Commenting/Notes
  • Commission Management
  • Committee Management
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Library
  • Contractor Management
  • Create Subtasks
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Segmentation
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Invoices
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Storage Management
  • Data Synchronization
  • Dependency Tracking
  • Design Management
  • Discount Management
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Electronic Forms
  • Electronic Signature
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Templates
  • Email-to-Task Conversion
  • Employee Database
  • Employee Directory
  • Employee Management
  • Employee Photos
  • Employee Profiles
  • Employee Recognition Software
  • Employee Scheduling
  • Event Management
  • Event Scheduling
  • Event Triggered Actions
  • Expense Tracking
  • Feedback Management
  • File Management
  • File Sharing
  • File Storage
  • Financial Management
  • For AEC Industry
  • For Cloud Phone Systems
  • For Financial Institutions
  • For IT Project Management
  • For Mac Devices
  • For Nonprofits
  • For Small Businesses
  • For Startups
  • For Yoga/Pilates Studios
  • For iPad Devices
  • Form Builder
  • Forms Automation
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • Gantt/Timeline View
  • Geotargeting
  • Goal Setting / Tracking
  • Graphical Workflow Editor
  • Group Management
  • HR Management
  • IVR / Voice Recognition
  • Idea Management
  • Import Tasks
  • Innovation Management
  • Integrated Business Operations
  • Interaction Tracking
  • Invoice History
  • KPI Monitoring
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Engagement
  • Lead Management
  • Lead Notifications
  • Lead Qualification
  • Lead Segmentation
  • Leave Tracking
  • List Management
  • Live Chat
  • Marketing Automation
  • Marketing Calendar
  • Mass Texting
  • Media Library
  • Meeting Management
  • Member Database
  • Member Directory
  • Membership Management
  • Milestone Tracking
  • Mobile Access
  • Mobile Optimized Emails
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-User Collaboration
  • Negative Feedback Management
  • Offline Access
  • Offline Form
  • Onboarding
  • Online Booking
  • Online Calendar
  • Online Forms
  • Online Invoicing
  • Online Payments
  • Online Punch Card
  • Online Store Builder
  • Online Time Clock
  • Online Voice Transmission
  • Opportunity Management
  • PBX
  • Payment Processing
  • Performance Management
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Pipeline Management
  • Policy Management
  • Pre-built Templates
  • Predictive Analytics
  • Preview Functionality
  • Price and Cost Calculations
  • Pricing Management
  • Pricing and Cost Calculations
  • Prioritization
  • Private Network
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Product Configurator
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Scheduling
  • Project Tracking
  • Proposal Generation
  • Prospecting Tools
  • Publishing Options
  • Punch card
  • Queue Management
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Editing
  • Real Time Notifications
  • Real Time Synchronization
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Recurring Tasks
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Resource Scheduling
  • Ring Groups
  • Roadmapping
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SEO Management
  • SIP Trunking
  • SMS Messaging
  • SSL Security
  • Sales Activity Management
  • Sales Approval
  • Sales Pipeline Management
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Social Marketing
  • Social Media Integration
  • Social Promotion
  • Staff Management
  • Subscriber Management
  • Support Ticket Management
  • Surveys & Feedback
  • Task Editing/Updating
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Management
  • Template Management
  • Templates
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Third-Party Integration
  • Ticket Management
  • Time & Attendance
  • Time & Expense Tracking
  • Time Off Management
  • Time Tracking
  • Timesheet Management
  • Training Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Unified Communications
  • Usage Tracking/Analytics
  • User Profiles
  • Utilization Reporting
  • Vacation/Leave Tracking
  • Version Control
  • Video Conferencing
  • Virtual Extensions
  • Visual Workflow Management
  • VoIP Connection
  • Voice Mail
  • Volunteer Management
  • WYSIWYG Editor
  • Web-based Deployment
  • Website Management
  • Widgets
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

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Reviews of Bitrix24

Average score

Ease of Use
Customer Service
Value for Money

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Rohit L.
Rohit L.
Management Consultant in India
Verified LinkedIn User
Management Consulting, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Excellent PM and CRM Application

5 2 months ago New

Comments: It is helping us manage our customer interaction across all channels. It also allows us to manage projects based on teams contribution on the projects on an hourly basis.


It has a lot of features and is very cost effective.


Basic things like sending email from the system has issues. It doesn't allow one to send emails from ones own domain therefore and then it doesn't allow us to add email security features such as spf.

Alternatives Considered: Jira

Reasons for Switching to Bitrix24: Cost effective and simple to use.

Syazwani I.
Syazwani I.
Talent Acquisition Executive in Malaysia
Verified LinkedIn User
Financial Services, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Project management managed well with Bitrix24

4 last year

Comments: Working with Bitrix24 has very many benefit, almost everything that i need is available in this software and i don't need to integrated it with other service or survey to make it a complete software. Storing document and files can be done easily within the software without having to use other cloud storage software.


Bitrix24 really has help me and my colleague managing task and project that we are running and collaborate. Communication the most important feature for collaborating project, and this software has provide us to have video calls and chat platform build-in inside the software. It helps us to connect easily with each others.


Work-time tracking is one of least tools that we don't ever use to measure our working time. As long as the work is done according to the time frame that has been decided, how long we are working online everyday is irrelevant. They better add milestone tracking rather than work-time tracking in my opinion.

Lee H.
Medical Devices, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Complete Scam

1 last year

Comments: If i could provide a lower score, I would. The company falsely advertises integrations with Quickbooks Online, it does not work. The software is a shell, meaning that the purchaser has to "create: every document and infrastructure in order for the application to even come close to working. The very thing that it appears it was designed for ( CRM) fails miserably. You wont even see your deals or opportunities move to the "next stage" without some form of manual manipulation. Telephone integration does absolutely nothing other than clog up your leads with calls with zero info on them. Top all of this off with the complete lack of support ( even in the paid version). They will take days to respond and then its with a canned response about going and researching the answer your self in a pile of some of the worst help files I have seen in my more than 30 years in business. Then, finally capped by this...once you have wasted the $1000.00 for the access to the software and the countless hours and thousands of dollars to try to get it to work with just basic day to day operation....you finally decide that their are much better options available (like Salesfoce) they will refuse to refund you any part of your remaining subscription. BUYER BE WARE- complete and total scam of a solution. DO NOT WASTE YOUR MONEY!


NONE- very difficult to deploy. Hours upon hours spent in setup ended up being a complete waste of time. Not ONE of the integrations work.


difficult to train staff on, difficult and expensive to obtain support

Alternatives Considered: CRM Analytics

Reasons for Choosing Bitrix24: we were seeking a solution with better CRM and quote abilities.

Reasons for Switching to Bitrix24: initial price was more attractive with b24. ended up spending many thousands more with b24 and wasted months of development time that Salesforce would have had available ( out of the box)

Adachi U.
Marketer in Nigeria
Marketing & Advertising, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

Bitrix24 Review

5 2 months ago New

Comments: Bitrix24 has been amazing. I have been able to experience most of its features and an is a software I can recommend.


Bitrix24 can automate your sales and marketing for instants Bitrix24 notifies your teammates by sending a reminder of what action they need to take to interact with a client. It also creates an email template that can be sent to your potential client and it schedules a sale call task automatically, whenever a client is captured.


Bitrix24 is difficult to set up because of the way that it accompanies a ton of extra elements, programming, and specialized instruments. need a manual to sort out some way to introduce it on your framework and to utilize a venture the executive's instrument these additional elements will simply occupy rooms on your framework and customer support system is very poor. Even with the premium versions.

Danish Q.
General Manager in United Arab Emirates
Computer Software, 5,001-10,000 Employees
Used the Software for: 2+ years
Reviewer Source

I love Bitrix!

4 10 months ago

Comments: It has been 2 years and as of now, i have not thought to look for any other platform. if ever anything pops up, i consult my service provider, and every time we see that it can be done or added to my existing package. i will give it 5 starts for making my life easier.


More than 38 modules in one single place make this wonderful. I like that we use it for operations and analysis. The ability to customize even makes it more user accepted.


Took me time to think, however, yes it does need little help when it comes to reports.

Alternatives Considered: Zoho CRM and Salesforce Sales Cloud

Reasons for Switching to Bitrix24: It had more features than we required at the moment, however, we know that in future we would be requiring it. So, having a product that is scalable is wonderful and it helped us quickly make the decision.

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