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Bitrix24
What Is Bitrix24?
Bitrix24 is a leading free collaboration platform used by over 15 million organizations worldwide. Available in cloud and on-premise it offers communication tools, task and project management, social collaboration tools, employee engagement, group chat, shared calendars and more. Bitrix24 is absolutely free for unlimited users, but it also has paid plans with premium features.
Who Uses Bitrix24?
Bitrix24 is a perfect solution for all types of businesses. It has something for every department — sales, marketing, project management, HR, and more.
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Reviews of Bitrix24
Great task management platform. Great freemium version!
Comments: Overall Bitrix24 has been great for my business. Having a place to see all the tasks, assign to employees and follow up on the work has really saved me time and money!
Pros:
For task management it's FREE, it's easy to set up, it's easy to use.
Cons:
There are many features that I haven't had the chance to use because it would require me to take some time to review it, test, and implement with the team.
Bitrix Response
7 months ago
Thank you for your positive review and for choosing Bitrix24 as your task management platform, Paulo! We're thrilled to hear that our free version has met your business needs, making setup and daily use easy and efficient. We understand that exploring new features can require time and effort, and we're here to support you through that process. Our team is ready to help with resources, training, and support to ensure you can make the most out of Bitrix24. Your success in saving time and money by streamlining task management and team coordination is exactly what we aim for. Thank you for sharing your experience, and we look forward to continuing to support your business growth.
Alternatives Considered:
Try it! Bitrix is our pick and we've tried a lot of what's out there.
Comments: great, ive been using it for years. ive tried a whole bunch of others, trello, asana, clickup, basecamp etc etc....
Pros:
all in one platform , we started with our business unit that is a marketing agency and will gradually expand its use to our business units.
Cons:
hoping for more integration with other platforms like APOLLO , or platforms for marketing, sales and data.
Bitrix Response
3 months ago
Thank you for your review and for being a part of the Bitrix24 community! We're delighted to hear that you find our platform to be a versatile and valuable tool for your business. If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out.
Bitrix24 is a good Task Management Software
Comments: Support is fast and solution orientated.
Pros:
Many functions, acts a global enterprise solution.
Cons:
Some features and functions are not elaborated and thought well.
Bitrix Response
2 months ago
Hi Pietro! Thank you for sharing your valuable feedback on your daily use of Bitrix24. We look forward to continuing to support your business's growth and success.
My humble opinion as a beginner
Comments: I worked at marketing agency as an HR and executive assistant. All the processes were under my supervision. We had several sections. Sales, HR, trainings, and company drive. We mainly use to keep our sales stages and he stages. Unfortunately we don't generate any documents, though I know it's possible. So the main advantages of this CRM were out of our operations. And it is costly I think
Pros:
I have been working with bitrix24 over a year. To be honest it was my first time to work with CRM. As a management tool to simplify many processes I did like it. Also drive option on corporate and individual level to store your files. Bitrix 24 offers many options, but it's a little complicated. Existing chat feature that allows to creat any group or meeting chats, to make it confidential is great. To limit opportunities vor B and A level employees is also a good option in operation. Also I like task management features. Deadlines attendee observer Features. Unfortunately the company I worked with didn't use many features of this CRM to have greater benefit out of it: sales pipelines, documenting features. Overall for the beginner level I liked it.
Cons:
As a C level worker, I used all the features our company had an access. And the abundance of buttons and confirmation were too much. I didn't like to put save button at any turn.
Bitrix Response
2 months ago
Thank you for sharing your positive experiences and constructive feedback about Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better.
Alternatives Considered:
We use Bitrix24 because is good
Comments: We developed Bitrix24 in our company, we adapt it to our process, it was a seamless implementation process because Bitrix is very flexible. We managed to sale 35% more in the first year, thanks to this platform.
Pros:
Flexibility, adaptability, it has a lot of tools and a strong api directory.
Cons:
It does not have multiple steps automated campaigns.
Bitrix Response
2 months ago
Thank you so much for taking the time to share your detailed feedback about Bitrix24, Juan Carlos! We're thrilled to hear that you've found our platform to be a powerful ally in fostering collaboration and boosting productivity within your company.
Much done, but still much to improve
Comments: I would love to see a place where users can submit their ideas for developing the app - and others vote on these ideas. The ideas with the most votes would be introduced first. At the moment, I don't know at what stage my amendment is being submitted, when it will be introduced and if it will be at all (because maybe it only bothers me).
Pros:
Great flexibility in the programme and the ability to add your own functions to many modules.
Cons:
Poorly developed very basic functions that issue the basis for work. Holiday requests - does not count remaining holiday days Chat - it is not possible to change status to e.g.: homeoffice (as is the case with slack). No autosave in tasks. Mail client that is completely undeveloped.
Bitrix Response
3 months ago
Thank you for your comprehensive review and for choosing Bitrix24, Lukasz! Your feedback is invaluable as we continuously work to improve our set of tools. Thank you for your support and for being part of the Bitrix24 community!
Bitrix24 provides a lot of features for your business
Pros:
I liked the versatility of the features and having them all on one platform.
Cons:
I feel as though Bitrix24 is not very user-friendly. It has wonderful features, but it is a little technical.
Bitrix Response
7 months ago
Thank you for your review and for highlighting the versatility of Bitrix24, Tembi. We're proud to offer a comprehensive platform that meets a wide range of business needs. We understand your concerns about user-friendliness and acknowledge that the technical nature of our features can be challenging. We're committed to improving our platform's usability and providing resources to help users navigate our system more easily. Your feedback is crucial in guiding these improvements, and we're grateful for the opportunity to serve your business needs better. Thank you for choosing Bitrix24 as your all-in-one solution.
Alternatives Considered:
Not very user friendly
Comments: Some of our clients don't like Hubspot, or find it too expensive. They usually go for Bitrix or Zoho CRM. Bitrix is good, but adds too much overhead for us and additional stress.
Pros:
I liked that it had a lot of features to offer. We considered this product for a client of ours after they brought it to our attention. Doing integrations was painful as a lot of bugs happened in this system
Cons:
It's very user-friendly, but the design made it difficult for our client's employees to work on it and we had to bring in a Bitrix expert to do continuous training for them.
Bitrix Response
7 months ago
Thank you for taking the time to share your feedback. We're glad to hear that the extensive features of Bitrix24 caught your attention. We understand that the complexity of our system can sometimes be challenging, and we're continuously working on making our platform more user-friendly and intuitive. We appreciate your honesty and will take your comments into consideration as we strive to improve.
Alternatives Considered:
If you need a tool to make your business simple, look elsewhere
Comments: Bad, I've deleted my account after the trial since I had too many issues and lost time while working on it
Pros:
Surely it's full of features, basically anything a CRM can have.
Cons:
Its price and assistance are very bad. It is very costly if you really want to use all of its feature and if you have just a simple problem and need to get in touch with the support team, it can be awful. Design can be better too.
Bitrix Response
2 months ago
Thank you for taking the time to share your thoughts and experiences with Bitrix24. We truly value the feedback from our users as it helps us to continuously improve and better serve your needs.
One of the perfect
Comments: We are a team of 4 people, which is in different location and country. We chose Bitrix for its simplicity, multi-language and are used on android.
Pros:
There are a maximum of options with an easy to use interface.
Cons:
What I like about plsu is the application on android. I did not find an application that has other resemblance with the web version.
Try it - you'll like it!
Comments: Very good. Relatively easy to use and customise for our business.
Pros:
Customisable, relatively easily with support from notes and bitrix chat support.
Cons:
Difficult to keep abreast of feature enhancements due to length of youtube videos and sometimes support notes are not easy to understand.
Bitrix Response
3 months ago
Thank you for your review and for being part of the Bitrix24 community! We're glad to hear that you find Bitrix24 customizable and easy to use for your business.
Bitric24 10/10 Rating
Pros:
Qualifications for multi-purpose functions, Online meeting bookings and scheduling. Employee intranet portal and mass messaging. Online P/TM capabilities. OKR and KPI monitoring. Project completion time estimate. Online proofing and digital marketing tools.
Cons:
Bitric24 is awesome software with all we need.
Bitrix Response
7 months ago
Thank you for the stellar review and 10/10 rating, Norah! We're thrilled to hear Bitrix24 meets all your needs, from project management to digital marketing tools. Your switch from multiple platforms to Bitrix24 underscores the versatility and comprehensive features we strive to offer. We appreciate your support and look forward to continuing to serve your business needs.
A Powerful Tool You Need!
Pros:
What I love most about Bitrix24 is that we only need one system to handle everything! I don't need 3 separate systems for accounting, CRM, task management- I only need just this one.
Cons:
I've had plenty of time working with Bitrix24 to test out it's performance and it hasn't let us down! I have no dislikes.
Bitrix Response
7 months ago
Thank you for your glowing review, Nathalie! We're delighted to hear that Bitrix24 has become your all-in-one solution for accounting, CRM, and task management. It's our goal to provide a powerful and reliable tool that meets all your business needs. Your satisfaction and success with Bitrix24 mean the world to us. Thank you for choosing us and for your trust in our platform.
Advancing in collaboration and project management with Bitrix24.
Comments: Bitrix24 is a fantastic digital workspace that allows us to work closely and collaboratively during our projects. It makes information sharing and communication pretty easy. It helps us to keep our project works very organized and perform all our duties within the timelines we have set.
Pros:
Bitrix24 has been a good and reliable solution to us and thats why we constantly use it to collaborate during our works mostly in projects. The support we get is exceptional and the team is very dedicated to ensure we solve our issues as quickly as possible. Communicating during projects is easy thanks to the video calls, online meetings and the instant messaging functions. We have also seen Bitrix24 keeping our files very safe.
Cons:
Bitrix24 is not very user-friendly to use and for us, we needed some training in the initial stages so as to learn how we can make the best use of its features.
Bitrix24, a great customer support tool and it's free
Comments: I's a great customer support tool an all in one solution.
Pros:
It makes it so much easier to analyse the success of sales and it's useful in executing projects that require communication and collaboration.
Cons:
Not sure of any downside because it makes for seamless collaboration with my team mates. And it's free!
Bitrix Response
2 months ago
Thank you for your review of Bitrix24, Jessica! We're delighted to hear that you find our platform to be a versatile and valuable tool for your business. If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out.
Online Time Clock: Bitrix24
Comments: Real-time file sharing.Team collaboration.Task and project management.
Pros:
It combines CRM, file sharing, time tracking, task and project management tools in one central repository.
Cons:
I have used Bitrix24 for quite long now and I pike how the vendor technical team respond rapidly to our queries whenever we have issues.
Testing the CRM
Pros:
Overall not too bad, or even could be good for other purposes other than B2B Sales.
Cons:
For B2B Sales - not the best and user-friendly CRM.
Bitrix Response
8 months ago
Thank you for sharing your feedback on testing Bitrix24 CRM. Your insights are valuable to us as we continuously work to improve our platform and better meet the diverse needs of our users.
Alternatives Considered:
Challenging but worth it
Comments: Overall my experience with the platform was okay. A little challenging at times because their approach is not conventional but it gets the job done well once setup correctly
Pros:
The robust offering it provides is more than sufficient
Cons:
A bit on the pricey side of the spectrum
Bitrix Response
5 months ago
Thank you for your review, Duane! We’re pleased to know that you preferred our mix of functionality and we wish you continued success in your business endeavors with the help of Bitrix24!
Bitrix24 transforms immediate searches
Comments: Bitrix24 is used as a data center to store information about leads, customers, competitors and as a social network that promotes communication between different areas of the company for the purpose of recording important information. It became our main information system because it has a powerful search tool that makes queries easier and faster. We also use work groups to divide information based on regions or user levels.
Pros:
If your business is not very large or complex, the free version is sufficient. It is easy to connect with other programs that automate marketing campaigns. The simplified feature is a great way to share information and communicate with everyone who uses it or just a specific group. Segmentation can be done based on subgroups. The search function is excellent, allowing you to find information previously organized by company or contact.
Cons:
The features that take care of managing deals and the sales funnel are more complex than those of other cloud CRM providers. We tried using it initially, but it wasn't what we were looking for. The permissions function is reduced. We tried to identify the type of person who has their own business/contacts in mind, but it was not possible. Sometimes the interface of a system is too complex in certain sections.
Alternatives Considered:
An interesting CRM/Intranet Alternative
Pros:
Their free tier is amazing, and I really like the idea of being and expended CRM, Intranet and more. Bitrix24 is its own category, and I haven't found a similar tool covering so many bases.
Cons:
By having so many features, it can be confusing at times. It will take some time to take full advantage of what Bitrix24 has to offer.
Alternatives Considered:
a little bit of this and that
Comments: its the bumping heart of the business helped me to run a mega operation company with so mush less employees
Pros:
a nice collection of features that really help kick start the business
Cons:
very slow deployment of new necessary needed features
Avis bitrix24
Comments: it's a good software that allowed me to have less time at work in the management of my company and to be closer to my customers, however it should review its price
Pros:
allows me to reduce my working time in the management of my projects to be closer to my clients with simple and user-friendly software
Cons:
what makes it less competitive with others is its high cost
There are problems with using in Japan. (Include Double byte area, I guess)
Comments: I love this product very much, but I cannot recommend it in Japan unless the above problems are solved. Missing an opportunity.
Pros:
It is inexpensive and can be used very profitably once the concept is understood.
Cons:
1.There are no Japanese fonts available for Bitrix24Doc.2.Reading office files is very slow, perhaps due to regional issues.3.Cannot input 2-byte characters for scrum input.4.Videoconferencing is very unstable.>Due to the above problems, it could not be the main infrastructure of the company.
Collaborate and succeed with Bitrix24
Comments: Impressive all-in-one solution, Bitrix24 simplifies our operations.
Pros:
Task management simplified with Bitrix24, loving the progress!
Cons:
Higher-tier plans get expensive, more affordable options desired.
Review Bitrix24
Comments: it is a very useful tool for any business who wants faster and effective way of reaching and communicating with its employees.
Pros:
Bitrix24 helped my company stay organized in its conversations with existing & potential clients.
Cons:
It's mobile app functionality is quite limited. Bitrix offers a lot of features. It would be nice to have those features laid out in an easier layout.