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What Is Bitrix24?

Bitrix24 is a leading free collaboration platform used by over 12 million organizations worldwide. Available in cloud and on-premise it offers communication tools, task and project management, social collaboration tools, employee engagement, group chat, shared calendars and more. Bitrix24 is absolutely free for unlimited users, but it also has paid plans with premium features.

Who Uses Bitrix24?

Bitrix24 is a perfect solution for all types of businesses. It has something for every department — sales, marketing, project management, HR, and more.

Bitrix24 Software - Bitrix24 Kanban Board
Bitrix24 Software - Bitrix24 Gantt Chart
Bitrix24 Software - Bitrix24 Drive
Bitrix24 Software - Bitrix24 Chats
Bitrix24 Software - Bitrix24 Videocalls

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Reviews of Bitrix24

Average score

Overall
4.2
Ease of Use
3.9
Customer Service
3.9
Features
4.2
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Saskia
Saskia
Senior Director Sales Marketing in US
Verified LinkedIn User
Restaurants, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Solution for Effective Project Management

5.0 10 months ago

Comments: Our marketing team uses Bitrix24 to streamline communication and improve their approach to customer service. The setup is simple, and the program is easily integrated with others to streamline our processes. It's a really adaptable device. Therefore, this instrument should be effective for the client group.

Pros:

Work process management is something I take pleasure in since it allows me to have a clear schedule, complete the most important tasks in a timely manner, and obtain prompt assistance when I need it. Furthermore, I am able to classify people according to their industry. Thus, you may establish how long a task will take and how the meeting's participants will divide and conquer in order to get the job done. The convenience of having everything in a one app is really appreciated. It offers a video conferencing feature in addition to helping with project management and team communication.

Cons:

CRM, color scheme Landing page has to be more appealing than it is now by adding some lovely and attractive color and, if required, fixing the color presentation.

Becky
Becky
Software Developer in US
Verified LinkedIn User
Hospital & Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Simple and intuitive CRM without many complications

4.0 last year

Comments: Bitrix24 allows us to monitor agency projects from start to finish, as well as sales processes and metrics. So we don't need a plethora of specialized platforms or pieces of software for each task; instead, we may use a unified system. It's also really convenient to keep all of your files in one place on Google Drive.

Pros:

It's a user-friendly CRM with straightforward features. There are a lot of predefined options in the projects section that may help any company with limited expertise manage day-to-day operations beginning at any point in the sales funnel.

Cons:

For our purposes, the projects section has a great deal of information, therefore we'd like it if there were a way to export, say, a task's individual subtasks in order to compile a report. When you have to hand over all the gory details of a project to a client, your efficiency takes a nosedive.

Tembi
Executive Director in US
E-Learning, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Bitrix24 provides a lot of features for your business

4.0 2 months ago

Pros:

I liked the versatility of the features and having them all on one platform.

Cons:

I feel as though Bitrix24 is not very user-friendly. It has wonderful features, but it is a little technical.

Bitrix Response

last month

Thank you for your review and for highlighting the versatility of Bitrix24, Tembi. We're proud to offer a comprehensive platform that meets a wide range of business needs. We understand your concerns about user-friendliness and acknowledge that the technical nature of our features can be challenging. We're committed to improving our platform's usability and providing resources to help users navigate our system more easily. Your feedback is crucial in guiding these improvements, and we're grateful for the opportunity to serve your business needs better. Thank you for choosing Bitrix24 as your all-in-one solution.

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Not very user friendly

3.0 2 months ago New

Comments: Some of our clients don't like Hubspot, or find it too expensive. They usually go for Bitrix or Zoho CRM. Bitrix is good, but adds too much overhead for us and additional stress.

Pros:

I liked that it had a lot of features to offer. We considered this product for a client of ours after they brought it to our attention. Doing integrations was painful as a lot of bugs happened in this system

Cons:

It's very user-friendly, but the design made it difficult for our client's employees to work on it and we had to bring in a Bitrix expert to do continuous training for them.

Bitrix Response

last month

Thank you for taking the time to share your feedback. We're glad to hear that the extensive features of Bitrix24 caught your attention. We understand that the complexity of our system can sometimes be challenging, and we're continuously working on making our platform more user-friendly and intuitive. We appreciate your honesty and will take your comments into consideration as we strive to improve.

Tichaona Redemptor
Tichaona Redemptor
Graphics desinger in South Africa
Verified LinkedIn User
Printing, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Digital business enterprise.

4.0 4 months ago

Comments: Exciting and mostly informative with all features

Pros:

Bitrix24 often allows users to customize project workflows and set granular permissions. This flexibility enables organizations to tailor the platform to their specific project management needs and control access to sensitive information.

Cons:

too many templets that has been used by other users of the platform

Bitrix Response

2 months ago

Thank you for taking the time to leave a review. It's great to know you find the platform exciting and informative, and we're pleased that the automatic growth of your client database through our CRM has been beneficial for your business. Your decision to switch to Bitrix24 for more comprehensive project management tools is valued, and we're committed to supporting your business's success.

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