ShopKeep

ShopKeep

by ShopKeep

Who Uses ShopKeep?

Small to medium-sized retail, quick-service, full-service restaurants, and bars in the United States.

What Is ShopKeep?

ShopKeep gives tens of thousands of independent businesses the power to sell in store and online, take payments, and manage their day-to-day operations. Businesses use ShopKeep to manage their inventory and employees, build an eCommerce store, send invoices, access real-time sales reports, and more: all from one seamless, intuitive platform. Our products, services, and award-winning retail analytics and customer care have helped small businesses grow for over a decade.

ShopKeep Details

ShopKeep

https://www.shopkeep.com

Founded 2008

ShopKeep Pricing Overview

ShopKeep has a free version and does not offer a free trial.

Free Version

Yes

Free Trial

No

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Training

Live Online

Webinars

Support

24/7 (Live Rep)

Business Hours

Online

ShopKeep Features

Bakery Software
Accounting Management
Customer Management
Inventory Management
Labor Cost Calculator
Nutrition & Ingredient Labels
Nutrition Analysis
Production Management
Recipe/Formula Costing
Recipe/Formula Management
Sales History
Sales Management
Barcode Scanning
Commission Management
Customer Account Profiles
Discount Management
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management
eCommerce Integration
ACH Payment Processing
Billing & Invoicing
Cryptocurrency Processing
Data Security
Debit/Credit Card Processing
Electronic Signature
In-Person Payments
Mobile Payments
Multiple Payment Gateways
Online payment processing
PCI Compliance
POS Integration
Payment Fraud Prevention
Payment Processing
Payment Processing Services Integration
Recurring Billing
Reporting/Analytics
CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce
Barcode Scanning
Commission Management
Discount Management
Gift Card Management
Inventory Management
Loyalty Program Support
Pricing Management
Returns Tracking
Sales Tracking
Touch Screen
eCommerce
Bar POS
Barcode Scanning
Commission Management
Discount Management
Gift Card Management
Inventory Management
Loyalty Program Support
Pricing Management
Restaurant POS
Returns Tracking
Sales Tracking
User Access Permissions
eCommerce

ShopKeep Reviews

Showing 5 of 669 reviews

Overall
4.3/5
Ease of Use
4.4/5
Customer Service
4.2/5
Features
4/5
Value for Money
4.1/5
Angie F.
Owner
Retail, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 28/06/2019

"Puts Square to shame"

Comments: Anytime I have had any issue or problem, customer service has been the best in helping me work threw it (computer illiterate remember) plus they always have options for me to make changes that potentially make it easier on my end, or sometimes even cheaper.

Pros: I like the fact that it is a lot more detailed in the inventory set up because it allows you to actually separate you retail store into sections where square did not allowing check out to be easier and faster if you are having issues with or do not use UPC/SCU coding. I also like the fact that you can enter your inventory purchases which automatically adds it to your inventory counts and then you can enter your payout/paying for such accounts

Cons: The inventory entry durning initial setup. Because I am computer illiterate, I am still struggling to get it set up correctly and you do not have the option to go in and erase everything to start over.

  • Reviewer Source 
  • Reviewed on 28/06/2019
Denise K.
Owner
Retail, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 05/11/2019

"Review of ShopKeep"

Comments: I went from a complex system that I purchased for over $100,000 to ShopKeep. What a joy to have a system that is so easy to use and not time consuming to do the task at hand. Yet it provides so much information to know exactly where your company stands. Love everything about ShopKeep.

Pros: My favorite thing about ShopKeep is That it can give you so much information about your numbers yet it is so easy to operate.

Cons: I know this sounds crazy but I really don't have any negatives with this system.

  • Reviewer Source 
  • Reviewed on 05/11/2019
Joseph I.
Owner
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 11/06/2020

"Great product"

Comments: Makes the business run quite smoothly. I thoroughly enjoy using this product.

Pros: This software was very easy to set up, update and use. It continues to evolve to make operations glitch free. No manual is required.

Cons: I do not have any negative comments about this software. I was surprised that I could set it up with little or no instructions.

  • Reviewer Source 
  • Reviewed on 11/06/2020
Michelle T.
Owner
Retail, 13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    2/5
  • Ease of Use
    4/5
  • Features & Functionality
    1/5
  • Customer Support
    4/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 19/04/2020

"DO NOT PURCHASE THIS PRODUCT IF...."

Comments: Customer service has been helpful, as we are constantly "freezing" or losing connection (much much more than Quickbooks)!
I have considered NOT changing over to Shopkeep in my remaining locations (4 more). I wanted to change from Quickbooks as it was very costly and had to be paid all up front. I also wanted the ability to check product inventory from the Cloud, and from anywhere. This is very convenient, but the many, many downfalls are just not making up for it.
Maybe this system is not for someone who had changing product and a large line of SKU's. I'm not sure. They knew this when I purchased.
By the way, because they billed me last week for a whole year, the best they could do for COVID 19 and because ALL of our stores are closed, was credit me back ONE month of service. I'm tempted to do a charge-back on my cc.

Pros: This was easy to install and easy to startup.

Cons: It takes FOREVER to enter product. When you are entering product, you CANNOT look up the product by vendor item #. The only way to check to see if the product/item is already in the system is to type in the name of the vendor and scan for the item. Once you have started "inputting" your invoice/products, and you come across an item on the invoice which is NOT in the system, you cannot "add" the item on the fly. You have to start over again. It would be FANASTIC if, when entering received items, you could put the vendor's item number into the system for a search. NOT.
In addition, there is no "finalized" report or print out once you are done with the input from one of your vendors. You cannot "print" a copy of the invoice. You can only see the total and compare the total with your actual invoice to see if you "balance" and haven't missed any items. Once you "finalize" you can NEVER go back and look at this information again!
When printing labels for an order which comes in (sometimes, mine are $5k plus) you cannot print all labels at one time (like Quick Books POS). You have to go line by line and print each item's tags. In addition, I have tried over and over again to line up my printer, and I STILL have to adjust the labels after every item I print.
Finally, the labels are proprietary, which I did not know. They are EXPENSIVE. On the butterfly or jewelry labels, you cannot just print 1 or 3. You HAVE to waste labels by printing them 2 at a time, whether or not you need them.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 19/04/2020
David G.
Director of Retail and Merchandise Operations
Sports, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 29/10/2019

"Good System For Smaller Minor League Sports Teams"

Comments: I have had a very good experience with ShopKeep. This is an easy to work with system both back and front of the house, that is moderately priced. If I ever needed to figure out how to pull a report a simple phone call or internet search solved the problem. I don't think that I have ever been on hold with their customer service, for more than a minute. My only real problem with SkopKeep is that you have to pay full price for a second register and then full price again for a 3rd register, and so on.

Pros: Great back of the house inventory system.
Lots of viewable sales reports.
Easy to use and clean POS.
Dozens of Hot Keys available for POS
Immediate register updates and syncing with back of house.
Good customer support system

Cons: In order to get multiple POS registers, you have to pay full price for a whole new system. Meaning that you are paying the same amount for an extra register, that you would be paying for a single register plus your entire back of house inventory system. I would be willing to pay a little extra for multiple registers, but not the same amount for a whole new system. In order to pull an inventory report, you have to export to excel. Would be much easier if you could pull an inventory report based on Department or Category.

  • Reviewer Source 
  • Reviewed on 29/10/2019