What Is FieldEdge?

The field service management software to run your entire business is the one that the owner, office staff and technicians actually find helpful! Easily track customer history, dispatching, finances, service agreements, and more. Ranked #1 among contractors, FieldEdge saves office staff 20+ hours per week with a seamless QuickBooks integration - no more double entry! Our mobile app gives technicians all the information they need to provide great customer service and be more efficient on-site.

Who Uses FieldEdge?

FieldEdge provides field service software at a cost-effective price backed by the highest level of support. Find out why we've been the #1 choice for HVAC and plumbing contractors for 35+ years.

Where can FieldEdge be deployed?

Cloud-based
On-premise

About the vendor

  • Xplor Technologies
  • Located in La Madeleine, France
  • Founded in 2009

FieldEdge support

  • Phone Support
  • Chat

Countries available

Canada, France, United States

Languages

English

About the vendor

  • Xplor Technologies
  • Located in La Madeleine, France
  • Founded in 2009

FieldEdge support

  • Phone Support
  • Chat

Countries available

Canada, France, United States

Languages

English

FieldEdge videos and images

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Compare FieldEdge with similar products

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US$49.00/month
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Features of FieldEdge

  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Billing & Invoicing
  • Contact Database
  • Contract/License Management
  • Cost Estimating
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Templates
  • Dispatch Management
  • Electronic Payments
  • Electronic Signature
  • Equipment Tracking
  • Estimating
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Locksmiths
  • For Plumbing Industry
  • GPS
  • Interaction Tracking
  • Inventory Management
  • Invoice Management
  • Job Costing
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Signature Capture
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Preventive Maintenance
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-time Updates
  • Reporting & Statistics
  • Routing
  • SMS Messaging
  • Scheduling
  • Service History
  • Technician Management
  • Third Party Integrations
  • Work Order Creation
  • Work Order Management

FieldEdge Alternatives

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Jobber is perfect for home service businesses that want to keep jobs on track and provide a seamless customer experience. Try it free!
All-in-one web-based business software for the field service industry, suitable for small and large companies.
BigChange Job Management Platform plans, manages, schedules & tracks your field teams in one cloud-based, easy-to-use solution.
Built by industry experts, AroFlo is the most trusted field service software on the market. It automates businesses & transforms lives.
The only field service management software that pays for itself.
Simplified and complete solution for your estimate and jobs, dispatch, inventory, point of sale, accounting, real time tracking.
The web & mobile CMMS solution for real estate maintenance providers
Manage mobile workforces with Synchroteam field service management (FSM) software. Create your free trial in <1 minute. Live support. Learn more about Synchroteam
Workiz provides an easy-to-use platform that allows service pros to manage their scheduling, invoicing, payment processing, and more.

Reviews of FieldEdge

Average score

Overall
4.2
Ease of Use
4.2
Customer Service
4.5
Features
4.0
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Devon
Chief Operating Officer in US
Facilities Services, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Alternatives Considered:

Great Customer Service

5.0 2 years ago

Pros:

This product did not answer all of our answers, but FieldEdge was always willing to help! They made sure our needs and concerns were their needs and concerns. Their customer service is excellent!

Cons:

They are continually adding features so many features we needed at the beginning they did not have. They now do!

Irene
General Manager in US
Consumer Services, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Highly customizable - Field Edge, hands down, is the best out there

5.0 5 months ago

Comments: Excellent. I could not ask for better customer service. Specifically, [SENSITIVE CONTENT]
our Customer Success Manager, has been great to work with. He responds quickly, is very hands on, and is overly dedicated to our team.

Pros:

The customization capabilities , the program being web-based, simple to use, and works full circle for every user, regardless of role, and for each division

Cons:

It would be useful if the reports could be generated in all formats

Robin
CEO in US
Electrical/Electronic Manufacturing, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Fieldedge is a bad bet

1.0 3 weeks ago New

Comments: The tech they hire are nothing but phone answering receptionist. None of them are trained on the product. they don't even know where to direct you to installed their apps. they hire these kids out of school with no IT training and expect them to support their customers. I have a BS degree in IT and been in the field for 30 years. these kids has no knowledge in the IT world. the can BS the non IT people but when they hit someone knowledgeable in the field they state they have to have someone to call back. 3 to 5 business day later still no call. I have now been waiting for about 3 weeks to get me connector work with QB. that mean no billing info or Payroll info going to QB. I have my personally doing excel sheets for payroll. But they still expect to get their payment. I just received a call from [SENSITIVE CONTENT] that told me I need to be nicer to the tech that is wasting my time because he is lacking training on the product. I told him he needs to get better training because your customer are paying their personally to talk with him and spend dollars doing manual excel sheets for payroll

Pros:

not much. None of there modules live up to exceptions. falls short on all of the product.

Cons:

The software has a connector app that must be running on another box and it goes off line every time the software has an upgrade. then I have to spend the next two days trying to get the fieldedge tech on the phone. The product must be installed by the fieldedge tech because they must enter a code and password.

Xplor Technologies Response

4 days ago

Hi Robin, Thank you for taking the time to share your feedback with us. Please contact us at [email protected] so we can gather more information and help you in any way we can. We look forward to connecting with you soon.

Haley
Office Manager in US
Construction, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Great software for a smaller company & cost effective

4.0 3 years ago

Comments: Overall, it is a good system for the price. It gets the job done, syncs with quickbooks online, and is rather user friendly.

Pros:

I like the amount of options the overall program offers; such as tracking call sources, maintenance agreement tracking, installation/equipment tracking, general layout of the software itself.

Cons:

Some cons for me would be the lack of in depth or interactive reporting; I would like to see them roll out the option to pull custom report vs the built in ones. We have encountered multiple issues with "downtime" when the FieldEdge system gets interrupted & the office and technicians cannot login, this causes many issues and is very inconvenient. They do actively try to get it resolved, but when you're in our industry any downtime can cause major disruptions. I would like to see more options for the communication templates as well - such as being able to send appointment booking confirmation & reminders (as well as more interactive edits with the emails i.e. being able to decide when to send the appointment reminder rather than it just being a day before reminder.)

FieldEdge Response

3 years ago

Hi Haley - A member of the Customer Success team will be in touch regarding your requests. We really appreciate you taking the time to share your feedback on FieldEdge!

Dan
owner in US
Construction, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Helps manage, organize, and grow your service business.

5.0 last year

Comments: I am extremely thankful for the support team at FieldEdge. They are knowledgeable, helpful, and know their application well. Although implementation took some time and we still are improving our data set, we are glad that we selected to use FieldEdge as our SMS (Service Management Software). It truly brought our company from where we were to the next level. We are now a more consistent, more efficient, and more profitable company. If you do select FieldEdge to help your company, my one piece of sage advice is to spend time building out your pricebook for your Field Service Technicians. Adding photos, detailed descriptions, and the like will help them select the right part for the job and help you make sure you are billing the customer for the right part,.....etc.... etc....

Pros:

FieldEdge has been instrumental in helping our business automate so many of the daily tasks of operating our service business. From tracking how marketing works, setting up new service calls through our dispatcher, informing our techs where and when they need to be at jobs, invoicing, quoting, historical work completed, and even uploading photos. By in large, FieldEdge has the service process covered and help companies that use it, become better at communicating with customers, employees, and management. I have been impressed with most every feature that they offer. The one feature which I think has helped us grow the most is the use of packages. A package is a grouping of items that are typically sold together. These packages have the individual items used to create the package as invisible to the consumer and a blank freeform data field to explain what the package is. The use of packages has grown our average sales ticket and improved the efficiency of our technicians. Customer love that they get detailed written invoices and quotes promptly emailed to them. Dispatchers love see where the techs are in the day so they can squeeze in an extra service call or two. From an owner and management side of things, I sincerely appreciate how this tool helps customer, dispatcher(s), field service technicians, and our management to all work together.

Cons:

Can't really think of any major cons. There are some "Wish-List" items which I have for fine tuning the software, but they are minor disadvantages. One such example is the history of customer interactions. It is visible on the mobile application, but it isn't easily viewed. For example, it may say that we had an invoices in May 2016, September 2017, February 2019, and July 2020. To find if a customer purchased a widget from us, we have to review each invoice to "hunt" for the widget and when or if it was sold by us.

FieldEdge Response

last year

Hi Dan - WOW! Thank you so much for this thorough and glowing review! We love hearing how FieldEdge helps businesses like yours grow. We work hard to meet expectations, and we're so glad to learn that we hit the mark for you. Our teams will be so happy to hear the feedback you've shared. Thanks again!