FieldEdge

FieldEdge

by FieldEdge

Who Uses FieldEdge?

FieldEdge provides field service software at a cost-effective price backed by the highest level of support. Find out why we've been the #1 choice for HVAC and plumbing contractors for 35+ years.

What Is FieldEdge?

The field service management software to run your entire business is the one that the owner, office staff and technicians actually find helpful! Easily track customer history, dispatching, finances, service agreements, and more. Ranked #1 among contractors, FieldEdge saves office staff 20+ hours per week with a seamless Quickbooks integration - no more double entry! Our mobile app gives technicians all the information they need to provide great customer service and be more efficient on-site.

FieldEdge Details

FieldEdge

https://fieldedge.com/

Founded 1980

FieldEdge Pricing Overview

FieldEdge does not have a free version and does not offer a free trial.

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

Business Hours

Online

FieldEdge Features

Field Service Management Software
Billing & Invoicing
Contact Database
Contract Management
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Online Time Clock
Payment Collection in the Field
Quotes/Estimates
Routing
Scheduling
Service History Tracking
Work Order Management
Billing & Invoicing
Contract Management
Customer Management
Dispatch Management
Equipment Tracking
Inventory Management
Job Costing
Scheduling
Warranty Tracking
Billing & Invoicing
Commercial/Industrial
Cost Database
Data Import/Export
Equipment Maintenance
Financing Management
Labor Rates
Quotes/Proposals
Scheduling
Takeoff
Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management
Billing & Invoicing
CRM
Dispatch Management
GPS Tracking
Inventory Management
Mobile Access
Payment Processing
Scheduling
Work Order Management
Change Orders
Commercial / Industrial
Cost Database
Data Import/Export
Fitting Management
For General Contractor
Overhead Costs Estimating
Prebuilt Assembly
Quotes / Proposals
Takeoff
Billing & Invoicing
Customer Database
Dispatch Management
Inventory Management
Job Management
Mobile App
Quotes/Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management
Billing & Invoicing
Contract Management
Customer Database
Inventory Control
Job Management
Mobile Access
Routing
Self Service Portal
Service History Tracking
Technician Management
Work Order Management
Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes/Estimates
Recurring Appointments
Routing
Scheduling
Work Order Creation

FieldEdge Reviews

Showing 5 of 241 reviews

Overall
4.3/5
Ease of Use
4.2/5
Customer Service
4.6/5
Features
4.1/5
Value for Money
4.1/5
Erin S.
Director of Business Operations
Consumer Services, 13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 13/01/2020

"FieldEdge transformed our business"

Comments: Since day 1, working with FieldEdge has been a delight. Every person we have encountered has been positive, knowledgable and helpful.

Pros: The ability to manage the entire customer experience from lead to invoice all the way into quickbooks has streamlined our workflow and allowed us to take on significantly more work. Our success manager and the tech support teams are phenomenal.

Cons: The software is still lacking some features to be able to manage larger more complex quotes and project management.

Vendor Response

by FieldEdge on 15/01/2020

Thank you so much for your kind words, Erin. We really appreciate you taking the time to share your FieldEdge experience with us.

  • Reviewer Source 
  • Reviewed on 13/01/2020
Haley D.
Office Manager
Construction, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    3/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 11/03/2020

"Great software for a smaller company & cost effective"

Comments: Overall, it is a good system for the price. It gets the job done, syncs with quickbooks online, and is rather user friendly.

Pros: I like the amount of options the overall program offers; such as tracking call sources, maintenance agreement tracking, installation/equipment tracking, general layout of the software itself.

Cons: Some cons for me would be the lack of in depth or interactive reporting; I would like to see them roll out the option to pull custom report vs the built in ones. We have encountered multiple issues with "downtime" when the FieldEdge system gets interrupted & the office and technicians cannot login, this causes many issues and is very inconvenient. They do actively try to get it resolved, but when you're in our industry any downtime can cause major disruptions. I would like to see more options for the communication templates as well - such as being able to send appointment booking confirmation & reminders (as well as more interactive edits with the emails i.e. being able to decide when to send the appointment reminder rather than it just being a day before reminder.)

Vendor Response

by FieldEdge on 26/03/2020

Hi Haley - A member of the Customer Success team will be in touch regarding your requests. We really appreciate you taking the time to share your feedback on FieldEdge!

  • Reviewer Source 
  • Reviewed on 11/03/2020
Louis O.
President
Construction, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    4/5
  • Features & Functionality
    3/5
  • Customer Support
    5/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 04/05/2020

"Great Staff and Growing Platform"

Comments: Overall the team at Fieldedge is willing to work with you which is something you don't often find when working with a vendor. They are flexible, friendly and generally pleasant to work with, which helps make up for some of what the service may lack. There are plenty of options out there but if you're looking for a partner instead of a rigid behemoth, Fieldedge is a great choice.

Pros: The system is relatively simple to use and the support staff is almost always fantastic to work with. Grace, my CSM is practically a member of our team and goes way above and beyond to help us with anything we need. She's a big part of the reason why we're still with this system.

Cons: Reporting leaves a lot to be desired, and overall, the system needs polishing along with a heavier, more focused approach to developing from the end user's needs. I feel like they'd gain 10x the insight into how to measurably improve the product if they spent some time with a company who uses it regularly.

Vendor Response

by FieldEdge on 05/05/2020

We really appreciate you taking the time out of your day to share your thoughts with us, Louis! We are continually working on enhancements to our software and take all feedback into consideration. We'll be sure to pass all of your comments along to the appropriate teams :) Looking forward to continuing to support your business in any way we can.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 04/05/2020
Verified Reviewer
Owner
Construction, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 22/11/2019

"FieldEdge great for small to medium sized companies"

Comments: Fieldedge helped streamline our company and operations substantially from our paper invoice and reporting previously. The basic functions were easy enough to train someone on in a day. Some of the more integral functions were a bit confusing and required technical help. The technical help for fieldedge is outstanding.

Pros: Ease of learning curve on basic functions was very manageable
scheduling is straightforward and can be accomplished with a few simple clicks
researching a customers history is an integrated tool and very easy to navigate

Cons: Overall the software seems a bit dated
some features and functions many new estimating/scheduling software packages are implementing are not included such as text notifications for customers.

Vendor Response

by FieldEdge on 04/12/2019

Thank you for providing your feedback, we always appreciate our customers letting us know how we can further help them! If you contact your Customer Success Manager they will be more than happy help you troubleshoot this issue.

  • Reviewer Source 
  • Reviewed on 22/11/2019
David G.
Parts, Products, & Services Manager
Utilities, 13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 16/01/2020

"Wonderful Software!"

Comments: We have become more more efficient using this software. The people at FieldEdge are incredible and very, very helpful.

Pros: Ease of use, tracking ability, reporting, integration with Quickbooks

Cons: Connector between FieldEdge and Quickbooks

Vendor Response

by FieldEdge on 17/01/2020

David - We love hearing that FieldEdge helps you become more efficient! Thanks so much for taking the time to share your feedback on our product and teams.

  • Reviewer Source 
  • Reviewed on 16/01/2020