---
description: Get detailed information about PRISM and how it can help you meet your business needs. Learn more about PRISM price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: PRISM Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Assessment Software](/directory/31117/assessment/software) > [PRISM](/software/1097880/PRISM)

# PRISM

Canonical: https://www.capterra.com.sg/software/1097880/PRISM

> PRISM is a training software that assesses support agents across eight thinking dimensions to identify coaching priorities.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses PRISM?

PRISM is used by customer support departments, support leaders, technical support teams, and SaaS companies.

## About the vendor

- **Company**: PRISM Training Lab

## Commercial Context

- **Starting Price**: £180.00
- **Pricing model**: Flat Rate
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, France, Germany, United Kingdom, United States

## Features

- Individualized Assessments
- Performance Metrics
- Reporting/Analytics
- Scoring
- Skills Assessment
- Test/Quiz Creation

## Support Options

- Email/Help Desk
- FAQs/Forum

## Category

- [Assessment Software](https://www.capterra.com.sg/directory/31117/assessment/software)

## Alternatives

1. [Synap](https://www.capterra.com.sg/software/179077/synap) — 4.8/5 (32 reviews)
2. [Constructor Assess](https://www.capterra.com.sg/software/1076075/Constructor-Assess) (0 reviews)
3. [Constructor Proctor](https://www.capterra.com.sg/software/207058/constructor-proctor) — 4.5/5 (13 reviews)
4. [Brilliant Assessments](https://www.capterra.com.sg/software/170352/brilliant-assessments) — 4.9/5 (21 reviews)
5. [Award Force](https://www.capterra.com.sg/software/148148/award-force) — 4.8/5 (193 reviews)

## Links

- [View on Capterra](https://www.capterra.com.sg/software/1097880/PRISM)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10042878/PRISM/> |
| en-AE | <https://www.capterra.ae/software/1097880/PRISM> |
| en-AU | <https://www.capterra.com.au/software/1097880/PRISM> |
| en-CA | <https://www.capterra.ca/software/1097880/PRISM> |
| en-GB | <https://www.capterra.co.uk/software/1097880/PRISM> |
| en-IE | <https://www.capterra.ie/software/1097880/PRISM> |
| en-IL | <https://www.capterra.co.il/software/1097880/PRISM> |
| en-IN | <https://www.capterra.in/software/1097880/PRISM> |
| en-NZ | <https://www.capterra.co.nz/software/1097880/PRISM> |
| en-SG | <https://www.capterra.com.sg/software/1097880/PRISM> |
| en-ZA | <https://www.capterra.co.za/software/1097880/PRISM> |

-----

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