---
description: Get detailed information about AI Contact Center Solutions and how it can help you meet your business needs. Learn more about AI Contact Center Solutions price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: AI Contact Center Solutions Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/32035/contact-center/software) > [AI Contact Center Solutions](/software/1092136/AI-Contact-Center-Solutions)

# AI Contact Center Solutions

Canonical: https://www.capterra.com.sg/software/1092136/AI-Contact-Center-Solutions

> Cloud-based and AI-enabled contact center solution that automates interactions, aids agents, enhances customer experiences, and more.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: Broadconnect Technologies

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia

## Features

- Automated Routing
- Computer Telephony Integration
- Reporting/Analytics

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [Contact Centre Software](https://www.capterra.com.sg/directory/32035/contact-center/software)

## Alternatives

1. [CommPeak Dialer](https://www.capterra.com.sg/software/201709/commpeak-dialer) (0 reviews)
2. [Webex Suite](https://www.capterra.com.sg/software/733/webex) — 4.4/5 (7398 reviews)
3. [Zendesk Suite](https://www.capterra.com.sg/software/164283/zendesk) — 4.4/5 (4077 reviews)
4. [Zoho Desk](https://www.capterra.com.sg/software/169505/zoho-desk) — 4.5/5 (2212 reviews)
5. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1760 reviews)

## Links

- [View on Capterra](https://www.capterra.com.sg/software/1092136/AI-Contact-Center-Solutions)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10039355/AI-Contact-Center-Solutions/> |
| en-AE | <https://www.capterra.ae/software/1092136/AI-Contact-Center-Solutions> |
| en-AU | <https://www.capterra.com.au/software/1092136/AI-Contact-Center-Solutions> |
| en-CA | <https://www.capterra.ca/software/1092136/AI-Contact-Center-Solutions> |
| en-GB | <https://www.capterra.co.uk/software/1092136/AI-Contact-Center-Solutions> |
| en-IE | <https://www.capterra.ie/software/1092136/AI-Contact-Center-Solutions> |
| en-IL | <https://www.capterra.co.il/software/1092136/AI-Contact-Center-Solutions> |
| en-IN | <https://www.capterra.in/software/1092136/AI-Contact-Center-Solutions> |
| en-NZ | <https://www.capterra.co.nz/software/1092136/AI-Contact-Center-Solutions> |
| en-SG | <https://www.capterra.com.sg/software/1092136/AI-Contact-Center-Solutions> |
| en-ZA | <https://www.capterra.co.za/software/1092136/AI-Contact-Center-Solutions> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra Singapore helps find the best business software. With software reviews, ratings, infographics, and the most comprehensive list of business software.","email":"info@capterra.com.sg","url":"https://www.capterra.com.sg/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.com.sg/#organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"AI Contact Center Solutions","description":"Cloud-based platform that automates customer interactions and manages agent performance. The system integrates with business phone systems, UCX, Microsoft Teams, and SIP trunking to provide an end-to-end engagement solution. AI Speech Analytics examines customer conversations to identify trends and sentiment patterns. The AI Predictive Dialer connects agents to live calls more efficiently. The Flow Builder allows administrators to design custom routing, IVR menus, and personalized customer experiences through a visual interface. Omnichannel capabilities enable agents to handle interactions from six messaging applications within a single interface. Real-time dashboards display performance metrics and agent activity. Security features include end-to-end encryption, GDPR compliance, and ISO 27001, ISO 9001, and PCI DSS certifications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9f098aea-654a-44d2-86c6-caad99513f38.png","url":"https://www.capterra.com.sg/software/1092136/AI-Contact-Center-Solutions","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/1092136/AI-Contact-Center-Solutions#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"operatingSystem":"Cloud"},{"@type":"FAQPage","@id":"https://www.capterra.com.sg/software/1092136/AI-Contact-Center-Solutions#faqs","mainEntity":[{"name":"What Is AI Contact Center Solutions?","@type":"Question","acceptedAnswer":{"text":"Cloud-based platform that automates customer interactions and manages agent performance. The system integrates with business phone systems, UCX, Microsoft Teams, and SIP trunking to provide an end-to-end engagement solution. AI Speech Analytics examines customer conversations to identify trends and sentiment patterns. The AI Predictive Dialer connects agents to live calls more efficiently. The Flow Builder allows administrators to design custom routing, IVR menus, and personalized customer experiences through a visual interface. Omnichannel capabilities enable agents to handle interactions from six messaging applications within a single interface. Real-time dashboards display performance metrics and agent activity. Security features include end-to-end encryption, GDPR compliance, and ISO 27001, ISO 9001, and PCI DSS certifications.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Contact Centre Software","position":2,"item":"/directory/32035/contact-center/software","@type":"ListItem"},{"name":"AI Contact Center Solutions","position":3,"item":"/software/1092136/AI-Contact-Center-Solutions","@type":"ListItem"}],"@id":"https://www.capterra.com.sg/software/1092136/AI-Contact-Center-Solutions#breadcrumblist"}]}
</script>
