---
description: Get detailed information about Pluno and how it can help you meet your business needs. Learn more about Pluno price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Pluno Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/32315/customer-support/software) > [Pluno](/software/1084862/Pluno)

# Pluno

Canonical: https://www.capterra.com.sg/software/1084862/Pluno

> AI support agent that resolves tickets in Zendesk, Intercom, and Salesforce using past tickets plus Jira/Slack context.
> 
> Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Pluno?

Pluno is used by customer support managers, technical support teams, quality assurance specialists, call centers, and companies handling complex support tickets.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 3 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Unbrained GmbH

## Commercial Context

- **Pricing model**: Other (Free version available) (Free Trial)
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Angola, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Belgium, Bermuda, Bosnia & Herzegovina, Botswana, Brazil, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia and 68 more

## Features

- Email Management
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Reporting/Analytics
- Service Level Agreement (SLA) Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Customer Support Software](https://www.capterra.com.sg/directory/32315/customer-support/software)

## Alternatives

1. [Zoho Desk](https://www.capterra.com.sg/software/169505/zoho-desk) — 4.5/5 (2212 reviews)
2. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1782 reviews)
3. [Zendesk Suite](https://www.capterra.com.sg/software/164283/zendesk) — 4.4/5 (4079 reviews)
4. [Tidio](https://www.capterra.com.sg/software/144040/tidio-chat) — 4.7/5 (590 reviews)
5. [Intercom](https://www.capterra.com.sg/software/134347/intercom) — 4.5/5 (1133 reviews)

## Reviews

### "Amazing Partnership. With real results." — 5.0/5

> **Victoria** | *11 April 2026* | Medical Practice | Recommendation rating: 10.0/10
> 
> **Pros**: Pluno has helped us automate a large share of ticket volume in a way that feels operationally useful, not just impressive on paper. The reporting makes it easy to see how much work is being resolved by AI versus handled by the team or routed elsewhere. We especially value the visibility into support distribution and the reduction in manual workload for our team.
> 
> **Cons**: As with any AI workflow product, there is still value in continuing to refine edge cases and give teams more control over how certain scenarios are routed or escalated. The product has been strong for us overall, but we would always welcome even more flexibility in configuration and workflow tuning.
> 
> We use Pluno to help manage support operations at Avi Medical, and it has had a meaningful impact on how much work our internal team needs to touch directly. In one recent week alone, we had 4,124 total tickets, and Pluno resolved 2,347 of them, which was 56.9% of total volume. Our central team only had to handle 265 tickets, or 6.4% of the total, while the remaining 1,512 were handled at the practice level. What stands out to us is not just the automation rate, but the way the workload is distributed more cleanly. Instead of our team getting pulled into every incoming request, Pluno helps ensure that only the right cases need direct intervention. That has reduced operational noise and made it easier for us to focus our attention where it actually matters. We also appreciate that the product is tied closely to the realities of support workflows, rather than feeling like a generic AI layer placed on top of Zendesk. It has been practical, measurable, and easy to evaluate through the dashboard. Overall, Pluno has created real efficiency for us and made it easier to scale support without adding the same amount of manual effort.

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### "Game Changing AI Support Tool\!" — 5.0/5

> **Sarala** | *23 April 2026* | Construction | Recommendation rating: 10.0/10
> 
> **Pros**: The Jira integration and the deflection agent are by far our favorite features. The deflection agent takes care of an average of 30% of our tickets. And the Jira integration has been so impactful. Saving a huge amount of time for agents and keeping follow-ups and visibility between Engineering and Support so well organized.
> 
> **Cons**: Unable to give feedback to deflection agent on specific responses it has given to customers. Entire workflows have to be built as a workaround for this.
> 
> Pluno is a fantastic team to work with. So attentive and collaborative. We have really enjoyed the experience thus far\!

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### "A powerful AI workflow tool that genuinely improves support operations" — 5.0/5

> **Kurt-Jordan** | *2 April 2026* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: . The AI‑assisted summarisation is genuinely useful, it turns complex ticket histories into clean, support‑ready context without losing nuance.

. Field‑filling and tagging automation saves a huge amount of repetitive work and reduces human error.

. The interface is fast, intuitive, and doesn’t get in the way of the workflow.

. The product team is responsive and open to feedback, which makes the tool feel like it’s evolving with our needs.
> 
> **Cons**: . Some advanced configurations require a bit of trial and error before they feel natural.

. Occasional edge cases where the AI over‑summarises or misses a subtle detail, though these are improving quickly and Pluno make sure that you are able to make these changes yourself in most cases.
> 
> Pluno has become a core part of our support operations. It helps us maintain consistency, reduce manual overhead, and produce high‑quality escalations with far less effort. The AI tools feel thoughtfully designed rather than gimmicky, and they’ve noticeably improved both speed and clarity across our workflows. It’s one of the few platforms where the value is immediately visible in day‑to‑day use.

## Links

- [View on Capterra](https://www.capterra.com.sg/software/1084862/Pluno)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10035976/Pluno/> |
| en-AE | <https://www.capterra.ae/software/1084862/Pluno> |
| en-AU | <https://www.capterra.com.au/software/1084862/Pluno> |
| en-CA | <https://www.capterra.ca/software/1084862/Pluno> |
| en-GB | <https://www.capterra.co.uk/software/1084862/Pluno> |
| en-IE | <https://www.capterra.ie/software/1084862/Pluno> |
| en-IL | <https://www.capterra.co.il/software/1084862/Pluno> |
| en-IN | <https://www.capterra.in/software/1084862/Pluno> |
| en-NZ | <https://www.capterra.co.nz/software/1084862/Pluno> |
| en-SG | <https://www.capterra.com.sg/software/1084862/Pluno> |
| en-ZA | <https://www.capterra.co.za/software/1084862/Pluno> |

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