---
description: Get detailed information about Text and how it can help you meet your business needs. Learn more about Text price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Text Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Text](/software/1078275/Text)

# Text

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> Customer service software that drives revenue. AI agents, live chat, tickets, and automation in one inbox.
> 
> Verdict: Rated **4.7/5** by 32 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Text?

Ecommerce and online businesses, from small teams to mid-market. Customer service, support, and sales teams of 2–50 agents.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 32 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Text
- **Location**: Boston, US
- **Founded**: 2002

## Commercial Context

- **Starting Price**: US$19.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Text is designed to make customer support faster, smarter, and more efficient through AI, automation, and a unified workspace. Our pricing model reflects that philosophy: simple, scalable, and predictable - so you only pay for the value you use. Whether you are a small team getting started with AI or a global enterprise managing thousands of conversations daily, Text offers a plan tailored to your needs.
Join thousands of teams already using Text.

Start today, no credit card required.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- AI/Machine Learning
- Activity Dashboard
- Audience Targeting
- Automated Responses
- CRM
- Call Center Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Content Management
- Conversation Intelligence
- Customer Database
- Customer Experience Management
- Customer History
- Customer Portal
- Customer Support
- Data Security
- Email Management
- Engagement Tracking
- Inbox Management
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Language Detection
- Lead Distribution
- Lead Qualification
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- Offline Form
- Personalization
- Pre-Configured Bot
- Prioritization
- Proactive Chat
- Query Suggestions
- Queue Management
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Task Automation
- Template Management
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Visual Analytics
- Workflow Management

... and 17 more features

## Integrations (40 total)

- Adobe Commerce
- BigCommerce
- ChatBot
- ChatGPT
- Chatbot
- Claude
- Google Tag Manager 360
- HelpDesk
- Klaviyo
- KnowledgeBase
- Live Chat App
- Live Chat Software
- Live Chat Software
- LiveChat
- Magento 2 Delivery Date Extension

... and 25 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Customer Service Software](https://www.capterra.com.sg/directory/22/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.capterra.com.sg/directory/22/customer-service/software)
- [Live Chat Software](https://www.capterra.com.sg/directory/30797/live-chat/software)
- [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software)
- [Chatbot Software](https://www.capterra.com.sg/directory/32448/chatbot/software)
- [Conversational AI Platforms](https://www.capterra.com.sg/directory/31596/conversational-ai-platform/software)

## Alternatives

1. [WhatsApp](https://www.capterra.com.sg/software/180345/whatsapp) — 4.7/5 (16475 reviews)
2. [Slack](https://www.capterra.com.sg/software/135003/slack) — 4.7/5 (24219 reviews)
3. [Tidio](https://www.capterra.com.sg/software/144040/tidio-chat) — 4.7/5 (590 reviews)
4. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1789 reviews)
5. [LiveChat](https://www.capterra.com.sg/software/62194/livechat) — 4.6/5 (1728 reviews)

## Reviews

### "Great solutions with strong potential" — 5.0/5

> **Bart** | *14 May 2026* | Design | Recommendation rating: 10.0/10
> 
> **Pros**: Great admin UI/UX, easy management, and strong long-term value from Text’s AI chatbot tools for e-commerce and for client experience. Complex solutions from simple answering to creating tickets with customer problem. You can test your AI Bot settings on fly, tailor it to your style, needs, site or specific scenarios.
> 
> **Cons**: Some planned features are still missing, but the platform is growing fast with useful solutions, so I would say 'not having it all now'.
> 
> Very good. Helpful staff, smooth management, and a useful AI bot for e-commerce and customer support.

-----

### "Text/LiveChat is worth a shot" — 4.0/5

> **Anthony** | *6 May 2026* | Music | Recommendation rating: 7.0/10
> 
> **Pros**: Provides an all-in-one solution for text, chat and bots. The configuration and reporting are not overwhelming.
> 
> **Cons**: Our card on file expired, which triggered the pricing structure changing on us unexpectedly because our grandfathered rate could not be reinstated once we updated the card. IF we had advanced notice of the card soon expiring, this would not have happened. Also, between a chatbot, textbot and three seats, there's a separate invoice for each. It should all be on one invoice.
> 
> Overall, pretty good. WE haven't yet integrated with other services or tried the AI, but the templates are handy. The service is very responsive and friendly.

-----

### "Great Chat ap to help with the customers." — 5.0/5

> **Colleen** | *9 September 2026* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: Customization options are great as well as the customer support. They have been very helpful. This ap is very useful, if I need to tend to something else the AI agent is there to step in and learns your products, prices, can give tracking numbers, shipping details. Whatever information you send it.
> 
> **Cons**: A couple of time the AI agent sent a message after the auto enter message was sent without the customer reaching out. But this could really be me learning this new Chat and not an error.
> 
> I have used this less than a week and it already exceeded my expectations over Chatra and I have not even set the customizations fully yet.

-----

### "Good for me" — 3.0/5

> **Alisha** | *27 April 2026* | Higher Education | Recommendation rating: 10.0/10
> 
> **Pros**: It was fast and easy. I didn't have any issues using it. I would use it again, it is user-friendly for me.
> 
> **Cons**: I didn't have any dislikes. I really don't have anything negative to say about the applications, as I didn't have any problems.
> 
> It was a good experience. I will be happy to share with others and tell others about the application.

-----

### "Great choice for chat\!" — 4.0/5

> **Harri** | *9 June 2026* | Computer Hardware | Recommendation rating: 9.0/10
> 
> **Pros**: Every customer is important to us and thanks to Text every customer can contact us around the clock. During business hours our customer service agents can answer queries in Livechat and after business hours AI Agents will handle the customer queries.

Starting with AI Agents was easy and there are quite powerful customization tools to them, from personality to integrations\!

With campaigns our chat volumes have rocketed and combined with AI Agents the chat resolution rate is extremely high. Thanks to that every single customer gets the help they want.
> 
> **Cons**: All the different applications/names are confusing. Text/Livechat/Chatbot.
Different Apps do different things, one single app would be the most efficient way.

As usual AI is not perfect, it needs tinkering and optimization, thankfully it can be done easily from Text app.
> 
> Extremely well made application for customer service/sales with nice price point. Reports are easily accessed so we can see what is going great and what needs a little work.

Their customer service has been very helpful when there has been a need to contact them.

With time I will bet my pants that they will make the app even better\!

-----

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## Links

- [View on Capterra](https://www.capterra.com.sg/software/1078275/Text)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10031687/Text/> |
| en-AE | <https://www.capterra.ae/software/1078275/Text> |
| en-AU | <https://www.capterra.com.au/software/1078275/Text> |
| en-CA | <https://www.capterra.ca/software/1078275/Text> |
| en-GB | <https://www.capterra.co.uk/software/1078275/Text> |
| en-IE | <https://www.capterra.ie/software/1078275/Text> |
| en-IL | <https://www.capterra.co.il/software/1078275/Text> |
| en-IN | <https://www.capterra.in/software/1078275/Text> |
| en-NZ | <https://www.capterra.co.nz/software/1078275/Text> |
| en-SG | <https://www.capterra.com.sg/software/1078275/Text> |
| en-ZA | <https://www.capterra.co.za/software/1078275/Text> |
| fr | <https://www.capterra.fr/software/1078275/Text> |
| fr-BE | <https://fr.capterra.be/software/1078275/Text> |
| fr-CA | <https://fr.capterra.ca/software/1078275/Text> |
| fr-LU | <https://www.capterra.lu/software/1078275/Text> |

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