---
description: Get detailed information about Score AI and how it can help you meet your business needs. Learn more about Score AI price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Score AI Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/33415/contact-center-quality-assurance/software) > [Score AI](/software/1077946/Score-AI)

# Score AI

Canonical: https://www.capterra.com.sg/software/1077946/Score-AI

> Score AI is a solution that automates service interaction evaluation and provides personalized coaching to improve customer experience.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Score AI?

Companies that need quality assurance - specifically businesses with customer experience teams, contact centers, and service departments that handle high volumes of customer interactions.

## About the vendor

- **Company**: Sowl Labs

## Commercial Context

- **Pricing model**: Usage Based (Free Trial)
- **Pricing Details**: Score AI offers a usage based pricing model.

Core Features:

1. Auto QA: Automated scoring of 100% of customer interactions with customizable quality parameters and AI feedback
2. Agent Coaching: Self-coaching portal, daily AI feedback summaries, and weekly improvement tracking reports
3. Voice of Customer: Analytics for tracking customer needs, concerns, and sentiment with automated categorization
4. Integrations: Connections with ticketing platforms, dialers, CCaaS solutions, and other business tools
5. Dedicated Support: 24/7 support with 15-minute response time and continuous AI fine-tuning
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 210 more

## Features

- Agent Interface
- Customer Experience Management
- Employee Coaching Tools
- Feedback Management
- KPI Monitoring
- Multiple Scoring Models
- Process/Workflow Automation
- Quality Management
- Reporting/Analytics
- Third-Party Integrations

## Integrations (13 total)

- 8x8 Contact Center
- Aircall
- Ameyo FusionCX
- Dialpad
- Exotel
- Freshdesk
- Genesys Cloud CX
- Gladly
- Intercom
- Kustomer
- Nextiva
- Talkdesk
- Zendesk QA

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)

## Category

- [Contact Centre Quality Assurance Software](https://www.capterra.com.sg/directory/33415/contact-center-quality-assurance/software)

## Alternatives

1. [Zoho Desk](https://www.capterra.com.sg/software/169505/zoho-desk) — 4.5/5 (2211 reviews)
2. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Nextiva](https://www.capterra.com.sg/software/175788/nextiva) — 4.6/5 (914 reviews)
4. [Talkdesk](https://www.capterra.com.sg/software/132852/talkdesk) — 4.5/5 (732 reviews)
5. [CXone Mpower](https://www.capterra.com.sg/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews)

## Links

- [View on Capterra](https://www.capterra.com.sg/software/1077946/Score-AI)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10031359/Score-AI/> |
| en-AE | <https://www.capterra.ae/software/1077946/Score-AI> |
| en-AU | <https://www.capterra.com.au/software/1077946/Score-AI> |
| en-CA | <https://www.capterra.ca/software/1077946/Score-AI> |
| en-GB | <https://www.capterra.co.uk/software/1077946/Score-AI> |
| en-IE | <https://www.capterra.ie/software/1077946/Score-AI> |
| en-IL | <https://www.capterra.co.il/software/1077946/Score-AI> |
| en-IN | <https://www.capterra.in/software/1077946/Score-AI> |
| en-NZ | <https://www.capterra.co.nz/software/1077946/Score-AI> |
| en-SG | <https://www.capterra.com.sg/software/1077946/Score-AI> |
| en-ZA | <https://www.capterra.co.za/software/1077946/Score-AI> |

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