---
description: Get detailed information about Omni-Channel Customer Quality Assurance and how it can help you meet your business needs. Learn more about Omni-Channel Customer Quality Assurance price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Omni-Channel Customer Quality Assurance Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Transcription Software](/directory/31836/transcription/software) > [Omni-Channel Customer Quality Assurance](/software/1074584/Audire-ai)

# Omni-Channel Customer Quality Assurance

Canonical: https://www.capterra.com.sg/software/1074584/Audire-ai

> Cloud-based contact centre QA tool that audits all calls, automates compliance checks, tracks agent performance, and flags risks.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Omni-Channel Customer Quality Assurance?

Midsize to large organisations in financial services, healthcare, telecommunications, and legal services that operate contact centres with compliance and quality assurance requirements.

## About the vendor

- **Company**: Audire.ai

## Commercial Context

- **Starting Price**: US$8.00
- **Pricing model**: Usage Based (Free Trial)
- **Target Audience**: 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: Ireland

## Features

- AI/Machine Learning
- Activity Dashboard
- Audio/video file upload
- Automatic Transcription
- Call Recording
- Customer Experience Management
- Data Import/Export
- Natural Language Processing
- Quality Management
- Reporting/Analytics
- Speech Recognition
- Third-Party Integrations
- Workflow Automation

## Integrations (2 total)

- Salesforce Platform
- Zendesk Suite

## Support Options

- Email/Help Desk

## Category

- [Transcription Software](https://www.capterra.com.sg/directory/31836/transcription/software)

## Related Categories

- [Transcription Software](https://www.capterra.com.sg/directory/31836/transcription/software)
- [Contact Centre Quality Assurance Software](https://www.capterra.com.sg/directory/33415/contact-center-quality-assurance/software)
- [Artificial Intelligence (AI) Software](https://www.capterra.com.sg/directory/30938/artificial-intelligence/software)
- [Conversation Intelligence](https://www.capterra.com.sg/directory/34395/conversation-intelligence/software)

## Alternatives

1. [CallMiner Eureka](https://www.capterra.com.sg/software/130323/eureka) — 4.6/5 (5 reviews)
2. [Laivly](https://www.capterra.com.sg/software/1030049/laivly) (0 reviews)
3. [Fathom](https://www.capterra.com.sg/software/1037530/fathom) — 5.0/5 (809 reviews)
4. [Talkdesk](https://www.capterra.com.sg/software/132852/talkdesk) — 4.5/5 (734 reviews)
5. [Cresta](https://www.capterra.com.sg/software/202635/cresta) — 5.0/5 (2 reviews)

## Links

- [View on Capterra](https://www.capterra.com.sg/software/1074584/Audire-ai)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/1074584/Audire-ai> |
| de-AT | <https://www.capterra.at/software/1074584/Audire-ai> |
| de-CH | <https://www.capterra.ch/software/1074584/Audire-ai> |
| en | <https://www.capterra.com/p/10028005/Audire-ai/> |
| en-AE | <https://www.capterra.ae/software/1074584/Audire-ai> |
| en-AU | <https://www.capterra.com.au/software/1074584/Audire-ai> |
| en-CA | <https://www.capterra.ca/software/1074584/Audire-ai> |
| en-GB | <https://www.capterra.co.uk/software/1074584/Audire-ai> |
| en-IE | <https://www.capterra.ie/software/1074584/Audire-ai> |
| en-IL | <https://www.capterra.co.il/software/1074584/Audire-ai> |
| en-IN | <https://www.capterra.in/software/1074584/Audire-ai> |
| en-NZ | <https://www.capterra.co.nz/software/1074584/Audire-ai> |
| en-SG | <https://www.capterra.com.sg/software/1074584/Audire-ai> |
| en-ZA | <https://www.capterra.co.za/software/1074584/Audire-ai> |
| es | <https://www.capterra.es/software/1074584/Audire-ai> |
| es-AR | <https://www.capterra.com.ar/software/1074584/Audire-ai> |
| es-CL | <https://www.capterra.cl/software/1074584/Audire-ai> |
| es-CO | <https://www.capterra.co/software/1074584/Audire-ai> |
| es-CR | <https://www.capterra.co.cr/software/1074584/Audire-ai> |
| es-DO | <https://www.capterra.do/software/1074584/Audire-ai> |
| es-EC | <https://www.capterra.ec/software/1074584/Audire-ai> |
| es-MX | <https://www.capterra.mx/software/1074584/Audire-ai> |
| es-PA | <https://www.capterra.com.pa/software/1074584/Audire-ai> |
| es-PE | <https://www.capterra.pe/software/1074584/Audire-ai> |
| fr | <https://www.capterra.fr/software/1074584/Audire-ai> |
| fr-BE | <https://fr.capterra.be/software/1074584/Audire-ai> |
| fr-CA | <https://fr.capterra.ca/software/1074584/Audire-ai> |
| fr-LU | <https://www.capterra.lu/software/1074584/Audire-ai> |
| it | <https://www.capterra.it/software/1074584/Audire-ai> |
| ja | <https://www.capterra.jp/software/1074584/Audire-ai> |
| nl | <https://www.capterra.nl/software/1074584/Audire-ai> |
| nl-BE | <https://www.capterra.be/software/1074584/Audire-ai> |
| pt | <https://www.capterra.com.br/software/1074584/Audire-ai> |
| pt-PT | <https://www.capterra.pt/software/1074584/Audire-ai> |

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