--- description: Get detailed information about Customerscore.io and how it can help you meet your business needs. Learn more about Customerscore.io price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Customerscore.io Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Customer Retention Software](/directory/34255/customer-retention/software) > [Customerscore.io](/software/1072389/Customerscore-io) # Customerscore.io Canonical: https://www.capterra.com.sg/software/1072389/Customerscore-io Page: 1 / 2\ Next: [Next page](https://www.capterra.com.sg/software/1072389/Customerscore-io?page=2) > AI-native Customer Success platform: every CSM sees which accounts need them today and why, with predictive churn and upsell scores. > > Verdict: Rated **4.8/5** by 17 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Customerscore.io? B2B SaaS companies with a Customer Success team that owns renewals and NRR, from scale-ups to mid-market, replacing spreadsheets or a platform that needs an admin to run. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 17 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Customerscore.io ## Commercial Context - **Pricing model**: Flat Rate - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Czechia ## Features - Account Alerts - Account Management - Activity Dashboard - Activity Tracking - Alerts/Notifications - Campaign Management - Chat/Messaging - Churn Management - Cohort Analysis - Collaboration Tools - Communication Management - Compliance Management - Conversion Tracking - Customer Communication - Customer Data Management - Customer Engagement - Customer Experience Management - Customer History - Customer Journey Mapping - Customer Profiles - Customer Segmentation - Document Management - Email Management - Employee Database - Employee Handbook - Employee Management - Engagement Tracking - Feedback Management - Funnel Analysis - Health Score - Interactive Reports - Multi-Channel Communication - Multi-Language - NPS of Customers - Onboarding - Performance Management - Performance Metrics - Personalization - Reminders - Reporting & Statistics - Reporting/Analytics - Retention Tracking - Revenue Management - Self Service Portal - Task Management - Third-Party Integrations - Training Management - Usage Tracking/Analytics - Workflow Management ## Integrations (9 total) - Amplitude Analytics - Chargebee - Customer.io - Delphi AI - Fin - HubSpot Sales Hub - Mixpanel - PostHog - Salesforce CRM Connector ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Customer Retention Software](https://www.capterra.com.sg/directory/34255/customer-retention/software) ## Related Categories - [Customer Retention Software](https://www.capterra.com.sg/directory/34255/customer-retention/software) - [Product Analytics Tools](https://www.capterra.com.sg/directory/32915/product-analytics/software) - [Onboarding Software](https://www.capterra.com.sg/directory/30819/onboarding/software) - [Client Onboarding Software](https://www.capterra.com.sg/directory/33476/client-onboarding/software) - [Customer Data Platform Software](https://www.capterra.com.sg/directory/31334/customer-data-platform/software) ## Alternatives 1. [Braze](https://www.capterra.com.sg/software/155423/appboy) — 4.7/5 (168 reviews) 2. [Custify](https://www.capterra.com.sg/software/190125/custify) — 4.9/5 (135 reviews) 3. [Stamp Me](https://www.capterra.com.sg/software/131810/stamp-me) — 5.0/5 (24 reviews) 4. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1789 reviews) 5. [Emma by Marigold](https://www.capterra.com.sg/software/75428/emma) — 4.2/5 (157 reviews) ## Reviews ### "Playbooks and alerts give our team focus and clarity" — 5.0/5 > **Dalibor** | *5 August 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Automated triggers and predictive churn models give us real‑time visibility and confidence. The interface is intuitive and the dashboards give a clear picture of customer behavior. > > **Cons**: Very minor points only—nothing significant, team is responsive if questions arise. Maybe just hard to find any flaws—just small details, support covers them quickly. > > Strong partner—helps our team predict churn and focus on growth opportunities with smart automation. ----- ### "Powerful, Practical, and Priced Right" — 5.0/5 > **Iva** | *11 November 2024* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: Functionality, support, design, UX, everything :) > > **Cons**: Honestly, there’s nothing I don’t like about CustomerScore. Initially, I did wish it had playbooks, but they’ve since added that feature, making the tool even better. > > I’m genuinely impressed with CustomerScore. The setup was quick and painless, and their support team has been fantastic whenever I needed help. What I love most is that it’s focused on the essentials – no unnecessary features that make other tools feel overwhelming. Plus, the fit score is a game-changer; it helps me focus on the right customers, recognizing that not everyone has to be a perfect match for our product. For the price, it’s hard to beat – after checking out a bunch of options, CustomerScore was hands down the best choice ----- ### "End‑to‑end retention and upsell automation" — 4.0/5 > **Anna** | *1 August 2025* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: The analytics are excellent\! When combined with segmentation and automation, they streamline our process. > > **Cons**: Hard to find any flaws, just small details, however when something is wrong, support covers everything quickly. > > It's very pleased experience. This platform gives us scalable engagement, valuable alerts, and fewer manual tasks. It helps us monitor our customer better and prevetn churn. ----- ### "Efficient onboarding with actionable customer insights" — 4.0/5 > **Václav** | *6 August 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Easy setup with integrations, plus strong reporting helps us track engagement and adoption fast. Overal - quite satisfied. > > **Cons**: No major issues—just slight integration setup time, which is worth it for the value gained. That's about it. > > Excellent experience—fast onboarding, clear dashboards, health monitoring and upsell detection. Definitely recommend using the platform. ----- ### "Highly able customer health monitoring tool" — 5.0/5 > **Todd** | *1 August 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The interface is intuitive and the dashboards give a clear picture of customer behavior. Great little tool. > > **Cons**: I can't think of anything negative so far, other than maybe a few initial setup steps to learn, but manageable. > > I’ve been impressed—Customerscore.io lets us act before problems arise, with clear segmentation and insights. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.com.sg/software/1072389/Customerscore-io?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/1072389/Customerscore-io) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data