---
description: Get detailed information about Sobot and how it can help you meet your business needs. Learn more about Sobot price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Sobot Pricing, Cost & Reviews - Capterra Singapore 2026
---

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# Sobot

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> Sobot offers a versatile platform that includes chatbot, live chat, voice support, ticketing systems, and the WhatsApp Business API.
> 
> Verdict: Rated **4.9/5** by 92 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Sobot?

Sobot offers a versatile platform that includes chatbot, live chat, voice support, ticketing systems, and the WhatsApp Business API.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 92 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.9/5 | Based on overall reviews |
| Value for Money | 4.9/5 | Based on overall reviews |
| Features | 4.9/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Sobot Technologies

## Commercial Context

- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Chinese, English, French, German, Indonesian, Italian, Japanese, Korean, Malay, Polish, Portuguese, Russian, Spanish, Thai, Traditional Chinese, Turkish, Vietnamese
- **Available Countries**: China, Hong Kong SAR China, India, Indonesia, Japan, Philippines, Singapore, South Africa, Thailand

## Features

- AI Copilot
- AI/Machine Learning
- Agent Interface
- Alerts/Escalation
- Augmented Analytics
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Call Center Management
- Chat/Messaging
- Chatbot
- Code-free Development
- Computer Telephony Integration
- Content Management
- Conversation Intelligence
- Customer History
- Customer Support
- Customizable Branding
- Geotargeting
- Inbox Management
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- Offline Form
- Personalization
- Pre-Configured Bot
- Proactive Chat
- Quality Management
- Query Suggestions
- Queue Management
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Speech Recognition
- Surveys & Feedback
- Task Automation
- Template Management
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Workflow Management
- Workforce Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Contact Centre Software](https://www.capterra.com.sg/directory/32035/contact-center/software)

## Related Categories

- [Contact Centre Software](https://www.capterra.com.sg/directory/32035/contact-center/software)
- [Chatbot Software](https://www.capterra.com.sg/directory/32448/chatbot/software)
- [Conversational AI Platforms](https://www.capterra.com.sg/directory/31596/conversational-ai-platform/software)
- [Customer Communications Management Software](https://www.capterra.com.sg/directory/31002/customer-communications-management/software)
- [Customer Service Software](https://www.capterra.com.sg/directory/22/customer-service/software)

## Alternatives

1. [Ringover](https://www.capterra.com.sg/software/169627/ringover) — 4.7/5 (858 reviews)
2. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Amazon Connect](https://www.capterra.com.sg/software/1017140/amazon-connect) — 4.5/5 (92 reviews)
4. [Gladly](https://www.capterra.com.sg/software/156723/gladly) — 4.8/5 (139 reviews)
5. [HoduCC](https://www.capterra.com.sg/software/156136/hoducc) — 4.6/5 (95 reviews)

## Reviews

### "Streamlining Member Support and Booking Management" — 5.0/5

> **Yinon** | *29 March 2026* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: The platform automates routine member inquiries, class bookings, and personal training requests. Multi channel messaging allows instant responses while live escalation ensures complex requests are handled personally, improving overall member satisfaction.
> 
> **Cons**: Setting up class schedules, membership workflows, and FAQ responses required careful planning and initial time investment. Some members still prefer direct interaction for custom training or wellness program guidance.
> 
> Sobot helped the team manage member communication efficiently, reduce administrative workload, and improve responsiveness. Automation handles routine tasks while staff focus on personalized fitness coaching and wellness support.

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### "All Our Store Messages in One Place" — 5.0/5

> **Satyaki** | *21 August 2025* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: I like how all customer chats, texts, and emails arrive in one clean panel, so our staff doesn’t have to jump between different inboxes. It makes daily operations much smoother.
> 
> **Cons**: The mobile app sometimes slows down when our Wi-Fi signal is weak, which frustrates employees trying to answer customer messages in real time and can slightly delay responses during busy hours.
> 
> Before Sobot, we missed sales inquiries because staff were juggling multiple apps. Now everything is centralized, and we can respond quickly to customers whether they’re emailing or messaging us. It has saved us both time and lost revenue.

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### "Reliable AI Support That Keeps Our Customer Service Flowing" — 5.0/5

> **Fergus** | *28 October 2025* | Telecommunications | Recommendation rating: 9.0/10
> 
> **Pros**: We’ve been using Sobot to manage customer queries across chat, email, and social channels, and it’s been a solid addition to our support workflow. The AI chatbot handles high volumes of simple requests quickly, while live chat transfers are smooth and context-aware. The system’s ability to unify multiple communication channels in one dashboard has made daily operations faster and easier for our agents.
> 
> **Cons**: The reporting dashboard could be a bit more customizable. We’d like more flexibility in filtering specific team performance data, but it’s not a dealbreaker  Sobot’s core features make up for it.
> 
> Sobot has helped our customer service team become more responsive and consistent, especially during peak periods. We’ve seen faster resolution times and better coordination between our live agents and AI chatbot.

-----

### "Sobot omnichanne suite is really helping us" — 5.0/5

> **RICHJARD** | *20 April 2025* | Furniture | Recommendation rating: 10.0/10
> 
> **Pros**: What i like about sobot is the pricing package which include lots of offers other crm could not add, also the setup and integration was pretty easy, though i also got help from their support. I like them and will continue to renew my plan
> 
> **Cons**: Sobot omnichannel  has been good, as far as they keep on delivering why we subscribed to them, we are good.
> 
> Sobot omnichannel has helped us even during our non working hours and this has boosted our customer realtional enagagement.

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### "Best Omnichannel" — 5.0/5

> **Donald** | *1 May 2025* | Retail | Recommendation rating: 9.0/10
> 
> **Pros**: Sobot platform is super advance and can do so much. Very optimizable and customable. Has been ahead of the game for years now. and the setup and integration has been very seamless
> 
> **Cons**: For us Sometimes not easy to get service. They had a restricted that resulted in receiving no service, but are working diligently on fixing this.
> 
> Sobot helps us automate and refine a ton of our processes. It helps with quality assurance and overall can just do so so much. And best of all we get help the support team as they are very responsive all time.

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## Links

- [View on Capterra](https://www.capterra.com.sg/software/1072329/Sobot)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10025756/contact-center/> |
| en-AE | <https://www.capterra.ae/software/1072329/Sobot> |
| en-AU | <https://www.capterra.com.au/software/1072329/Sobot> |
| en-CA | <https://www.capterra.ca/software/1072329/Sobot> |
| en-GB | <https://www.capterra.co.uk/software/1072329/Sobot> |
| en-IE | <https://www.capterra.ie/software/1072329/Sobot> |
| en-IL | <https://www.capterra.co.il/software/1072329/Sobot> |
| en-IN | <https://www.capterra.in/software/1072329/Sobot> |
| en-NZ | <https://www.capterra.co.nz/software/1072329/Sobot> |
| en-SG | <https://www.capterra.com.sg/software/1072329/Sobot> |
| en-ZA | <https://www.capterra.co.za/software/1072329/Sobot> |

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