---
description: Get detailed information about Epicor Prophet 21 and how it can help you meet your business needs. Learn more about Epicor Prophet 21 price, benefits, and disadvantages for businesses in Singapore.
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title: Epicor Prophet 21 Pricing, Cost & Reviews - Capterra Singapore 2026
---
Breadcrumb: [Home](/) > [Inventory Control Software](/directory/30106/inventory-control/software) > [Epicor Prophet 21](/software/1069364/Epicor-Prophet-21)
# Epicor Prophet 21
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> Prophet 21 is an end-to-end distribution industry-specific ERP solution, designed with distributors for distributors.
>
> Verdict: Rated **3.9/5** by 90 users. Top-rated for **Likelihood to recommend**.
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## Overview
### Who Uses Epicor Prophet 21?
Wholesale Distributors / Distributors
## Quick Stats & Ratings
| Metric | Rating | Detail |
| **Overall** | **3.9/5** | 90 Reviews |
| Ease of Use | 3.7/5 | Based on overall reviews |
| Customer Support | 3.7/5 | Based on overall reviews |
| Value for Money | 3.7/5 | Based on overall reviews |
| Features | 3.9/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |
## About the vendor
- **Company**: Epicor Software
- **Location**: Austin, US
- **Founded**: 1996
## Commercial Context
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: Australia, New Zealand, United Kingdom, United States
## Features
- Access Controls/Permissions
- Accounting
- Alerts/Notifications
- Audit Trail
- Bank Reconciliation
- Barcode/Ticket Scanning
- Barcoding/RFID
- Billing & Invoicing
- Budgeting/Forecasting
- CRM
- Cash Management
- Consolidation/Roll-Up
- Cost Tracking
- Customer Management
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Demand Forecasting
- Dock Management
- Financial Analysis
- Financial Management
- Financial Reporting
- Forecasting
- General Ledger
- HR Management
- Income & Balance Sheet
- Integrated Business Operations
- Inventory Control
- Inventory Management
- Inventory Tracking
- Multi-Currency
- Order Management
- Order Tracking
- Picking & Routing
- Procurement Management
- Profit/Loss Statement
- Purchase Order Management
- Purchasing Reports
- Real-Time Data
- Reorder Management
- Reporting/Analytics
- Returns Management
- Sales & Operations Planning
- Sales Forecasting
- Shipping Management
- Sourcing Management
- Supplier Management
- Supply Chain Management
- Third-Party Integrations
- Transportation Management
... and 3 more features
## Integrations (17 total)
- Automation Studio
- Avalara
- Axxis
- BarTender
- CPQing
- Data Interchange EDI Solutions
- Eclipse
- Enterprise Content Management (ECM)
- Grow
- Payroll
- Sales Management Database
- Sales Management Software
- Salesforce Platform
- Squarespace
- TrackAbout
... and 2 more integrations
## Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
## Category
- [Inventory Control Software](https://www.capterra.com.sg/directory/30106/inventory-control/software)
## Related Categories
- [Inventory Control Software](https://www.capterra.com.sg/directory/30106/inventory-control/software)
- [Purchasing Software](https://www.capterra.com.sg/directory/30076/purchasing/software)
- [Distribution Software](https://www.capterra.com.sg/directory/30079/distribution/software)
- [ERP Systems](https://www.capterra.com.sg/directory/9/enterprise-resource-planning/software)
- [Inventory Management Software](https://www.capterra.com.sg/directory/30006/inventory-management/software)
## Alternatives
1. [Fishbowl](https://www.capterra.com.sg/software/123794/fishbowl) — 4.2/5 (1124 reviews)
2. [NetSuite](https://www.capterra.com.sg/software/135757/netsuite) — 4.2/5 (2051 reviews)
3. [Odoo](https://www.capterra.com.sg/software/135618/odoo) — 4.2/5 (1314 reviews)
4. [Cin7 Core](https://www.capterra.com.sg/software/133038/cin7-core) — 4.3/5 (737 reviews)
5. [ShipStation](https://www.capterra.com.sg/software/155621/shipstation) — 4.6/5 (959 reviews)
## Reviews
### "Nice design, but has AP design flaws" — 4.0/5
> **Jamon** | *7 December 2024* | Industrial Automation | Recommendation rating: 7.0/10
>
> **Pros**: User friendly interface, behaves very intuitively
>
> **Cons**: Inherent internal control risks from a disbursements standpoint; the data structure behind address management (linked addresses for customer/supplier/vendor profiles) is good in theory but creates issues in practice when you need to modify the address for one record but not all
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### "Epicor’s Prophet 21: The Good and Bad" — 3.0/5
> **Cameron** | *26 September 2025* | Wholesale | Recommendation rating: 6.0/10
>
> **Pros**: Prophet 21 is easy to use and easy for employees to learn to use. Base functionality can be adapted to most businesses- and Epicor does offer third party add on’s to fill in gaps of functionality, or adding advanced features to streamline businesses.
>
> **Cons**: Though Prophet 21 is a fully functional baseline ERP system- additional support for the product is very limited. Epicor likes to charge for any assistance for functionality users may need assistance with. Epicor Tech Support, which is a subscription service, is poor at best when dealing with frontline support. In order to obtain tech support to truly get problems resolved- you have to escalate support tickets to higher level support to get answers to problems. Like most companies- frontline support is overseas, which has language and critical thinking barriers. Epicor does not acknowledge that companies they deal with May have their own IT staff making requests for support, therefore Epicor support tends to waste time wanting to discuss basic understanding of troubleshooting. This includes Epicor Tech support rehashing information already provided when support ticket was originally requested.
>
> Overall Prophet 21 itself is an excellent baseline ERP system that will work for most businesses, without much customization. However the problems with Tech Support can substantially hinder business continuity- if problems arise or if complies plan to use more advanced features and expecting assistance.
-----
### "It is what it is...." — 3.0/5
> **Laura** | *23 September 2025* | Wholesale | Recommendation rating: 7.0/10
>
> **Pros**: I like the ease of use with the most used modules. The screens are easy to read and can be customized.
>
> **Cons**: Where to start. I do not like the pages rather than scrolling through history. I do not feel like it is worth the insane amount of money we pay for it. Customer support is often very slow to resolve an actual issue. I do not like having to go back and forth in emails over something that could be resolved in a 10 min phone call. I do not like that support has been sent to different countries.
>
> It is what it is. I do not see a return on our investment. It is way too much money for what you get and pushing people to the cloud where they have to spend tens of thousands more dollars, but get "free stuff" like wireless warehouse that we will not use is very frustrating.
-----
### "Our P21 Journey so far….." — 4.0/5
> **Laura** | *21 May 2026* | Hospitality | Recommendation rating: 7.0/10
>
> **Pros**: •Epicor’s Customer Support is second to none. You get an instant reply from their friendly Team who genuinely want to help you and 9/10 do get you the solutions you need.
•The flexibility you have to create a system that works for you. P21 is a very powerful and customisable system that can in effect be tailored to you, the end user. With the power of Dynachnage to introduce new fields and Business Rules to help automate repetitive processes, you have the flexibility to mould the system to your needs and improve efficiencies.
•Permissions – you can be very granular with access for the screens and functions accessible by roles.
•The ELC and help and support built into P21 enable the Team to get the self help they require in a variety of channels. From helpful tutorial videos to ‘how to’ knowledge guides, there’s a variety of content available for the Team to access.
>
> **Cons**: •There is a distinct gap in knowledge for the UK market in Finance and the functionality of P21 lacks here.
•Custom work can be challenging.
•Integration with Quick Ship – no one in the UK seems to have knowledge on this product.
•Maintenance Screens – there is one for every possible area which can be slightly overwhelming.
>
> Throughout our P21 journey we have been supported by great members of the Epicor Project Team. Their signature methodology enabled the successful delivery of our new ERP system, with regular communication on the next steps and phases of the project. Our Project Manager made the whole process very smooth. We are now in a position where P21 can support our growth and expansion plans for years to come.
-----
### "Prophet 21 Review" — 5.0/5
> **Mark** | *19 May 2026* | Mechanical or Industrial Engineering | Recommendation rating: 10.0/10
>
> **Pros**: I love being able to access the system from anywhere without the need for VPN's or other screen share portals. The warehouse management system has dramatically improved our stores and distribution processes.
>
> **Cons**: The implementation took a lot of time and we didn't realise at first how much work would be required. The end result was worth the investment.
>
> Some hurdles had to be jumped initially, but now we are running a very slick system that controls all our business processes with lots of room for expansion and continuous improvement in most area's. The Grow BI system is fantastic and was simple to implement. It gives us instant visibility for all our KPI's.
The support team is always on hand to assist with issues and help bring new modules online, and we find them very responsive.
After attending a few of the Customer Connect meetings I have been impressed by the roadmap and I am confident we have invested in a future-proof system that will meet our needs as we expand.
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## Links
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