---
description: Get detailed information about Zoom Contact Center and how it can help you meet your business needs. Learn more about Zoom Contact Center price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zoom Contact Center Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/32035/contact-center/software) > [Zoom Contact Center](/software/1060658/zoom-contact-center)

# Zoom Contact Center

Canonical: https://www.capterra.com.sg/software/1060658/zoom-contact-center

> Contact center solution that helps businesses communicate with customers via multiple channels using self-service routing and videos.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Zoom Video Communications
- **Founded**: 2011

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Automated Routing
- Chatbot
- IVR
- Multi-Channel Communication

## Category

- [Contact Centre Software](https://www.capterra.com.sg/directory/32035/contact-center/software)

## Related Categories

- [Contact Centre Software](https://www.capterra.com.sg/directory/32035/contact-center/software)
- [Call Recording Software](https://www.capterra.com.sg/directory/30533/call-recording/software)
- [Call Center Workforce Management Software](https://www.capterra.com.sg/directory/32607/call-center-workforce-management/software)
- [Auto Dialer Software](https://www.capterra.com.sg/directory/30999/auto-dialer/software)
- [Contact Centre Quality Assurance Software](https://www.capterra.com.sg/directory/33415/contact-center-quality-assurance/software)

## Alternatives

1. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Ringover](https://www.capterra.com.sg/software/169627/ringover) — 4.7/5 (858 reviews)
3. [CallHippo](https://www.capterra.com.sg/software/159578/callhippo) — 4.4/5 (675 reviews)
4. [RingEX](https://www.capterra.com.sg/software/132178/ringcentral-mvp) — 4.2/5 (1200 reviews)
5. [JustCall](https://www.capterra.com.sg/software/157853/justcall) — 4.1/5 (223 reviews)

## Reviews

### "Perfect Solution for Customer Centric Businesses" — 5.0/5

> **Humashankar** | *19 July 2024* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: Its ability to provide a seamless and integrated customer experience across multiple channels, mainly its interface and easy setup
> 
> **Cons**: Some features require more time to master
> 
> Overall my view has been overwhelmingly positive

## Links

- [View on Capterra](https://www.capterra.com.sg/software/1060658/zoom-contact-center)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10016220/Zoom-Contact-Center/> |
| en-AE | <https://www.capterra.ae/software/1060658/zoom-contact-center> |
| en-AU | <https://www.capterra.com.au/software/1060658/zoom-contact-center> |
| en-CA | <https://www.capterra.ca/software/1060658/zoom-contact-center> |
| en-GB | <https://www.capterra.co.uk/software/1060658/zoom-contact-center> |
| en-IE | <https://www.capterra.ie/software/1060658/zoom-contact-center> |
| en-IL | <https://www.capterra.co.il/software/1060658/zoom-contact-center> |
| en-IN | <https://www.capterra.in/software/1060658/zoom-contact-center> |
| en-NZ | <https://www.capterra.co.nz/software/1060658/zoom-contact-center> |
| en-SG | <https://www.capterra.com.sg/software/1060658/zoom-contact-center> |
| en-ZA | <https://www.capterra.co.za/software/1060658/zoom-contact-center> |

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