--- description: Get detailed information about Glassix and how it can help you meet your business needs. Learn more about Glassix price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Glassix Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Unified Communications Software](/directory/31035/unified-communications/software) > [Glassix](/software/1052241/glassix) # Glassix Canonical: https://www.capterra.com.sg/software/1052241/glassix Page: 1 / 5\ Next: [Next page](https://www.capterra.com.sg/software/1052241/glassix?page=2) > Glassix is an AI-powered messaging platform that keeps your customer conversations connected across digital channels - Powered by GPT-4 > > Verdict: Rated **5.0/5** by 103 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Glassix? USA Canada United Kingdom Europe LATAM GCC ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 103 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Glassix ## Commercial Context - **Starting Price**: US$49.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, Hebrew - **Available Countries**: Austria, Germany, Israel, Switzerland, United States ## Features - Activity Dashboard - Agent Interface - Alerts/Escalation - Automated Routing - Autoresponders - CRM - Call Logging - Chat/Messaging - Chatbot - Collaboration Tools - Customer Database - Customer History - Customizable Branding - Dashboard - File Sharing - Interaction Tracking - Live Chat - Macros/Templated Responses - Mobile Access - Multi-Channel Communication - Multi-Language - Multi-User Collaboration - Personalization - Proactive Chat - Quality Management - Queue Management - Reporting & Statistics - Reporting/Analytics - SMS Messaging - Service Level Agreement (SLA) Management - Template Management - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing - Workflow Management - Workforce Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Unified Communications Software](https://www.capterra.com.sg/directory/31035/unified-communications/software) ## Related Categories - [Unified Communications Software](https://www.capterra.com.sg/directory/31035/unified-communications/software) - [Customer Communications Management Software](https://www.capterra.com.sg/directory/31002/customer-communications-management/software) - [Live Chat Software](https://www.capterra.com.sg/directory/30797/live-chat/software) - [Conversational AI Platforms](https://www.capterra.com.sg/directory/31596/conversational-ai-platform/software) - [Call Centre Software](https://www.capterra.com.sg/directory/30007/call-center/software) ## Alternatives 1. [WhatsApp](https://www.capterra.com.sg/software/180345/whatsapp) — 4.7/5 (16359 reviews) 2. [Viber](https://www.capterra.com.sg/software/180348/viber) — 4.4/5 (4059 reviews) 3. [Telegram](https://www.capterra.com.sg/software/180347/telegram) — 4.7/5 (6419 reviews) 4. [Text Request](https://www.capterra.com.sg/software/167015/text-request) — 4.6/5 (1193 reviews) 5. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1781 reviews) ## Reviews ### "Excellent Messaging Channel" — 5.0/5 > **Michaela** | *21 June 2024* | Food & Beverages | Recommendation rating: 8.0/10 > > **Pros**: Great platform connected across any any digital channel messaging like Whatsapp business. > > **Cons**: Provide more tutorial videos for beginner users. > > Overall, I had an amazing experience with Glassix through AI communication. I manage my communication through messaging channel and making the process more efficient for the beginner business owner like us. I highly recommend it to anyone looking for quality platform in messaging channel that connected across any digital messaging. ----- ### "Enhancing Customer Support with AI" — 5.0/5 > **Huyen** | *11 June 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Glassix's easy-to-use interface and AI-powered tools, like the unified inbox and chatbot, have significantly improved our customer support. Features such as AI-generated response suggestions have saved us time and effort. > > **Cons**: Glassix doesn't offer automated messaging on WhatsApp based on specific time periods, which could improve scheduling and automation. However, its benefits far outweigh this limitation. > > Glassix has transformed our business operations with its user-friendly interface and efficient features. We highly recommend it for simplifying customer management tasks. ----- ### "Glassix: The most intuitive, effective, and comprehensive interaction management tool." — 5.0/5 > **Jesus David** | *19 June 2024* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: One of the things I like most is its ability to integrate and manage multiple communication channels efficiently. > > **Cons**: One potential drawback, although I don't personally consider it as such, is the limited customization, which could be restrictive for certain companies. > > My experience with Glassix has been highly positive. The platform has proven to be intuitive, efficient, and comprehensive in managing customer interactions, significantly enhancing our ability to deliver high-quality service and effectively respond to customer needs across multiple communication channels ----- ### "Such a game changer for customer support\!" — 5.0/5 > **Joana** | *10 July 2024* | Management Consulting | Recommendation rating: 10.0/10 > > **Pros**: Glassix successfully took customer support in a different level by integrating various communication channels (sms, emails, social media and live chat) in one platform. By doing this Glassix ensures consistency in customer interaction across all communication channels. I save a lot of my time due to this platform's automation of my routine tasks such as ticketing, follow ups and responses to frequently asked questions. Its just efficient and less hassle altogether. > > **Cons**: This innovation could be a bit overwhelming to new users due to its complexity, it requires time and training to become proficient. One of other thing that i thought is important to mention is the over-reliance to the automated responses and processes which can lead to a less personalized customer experiences. Potentially alienating customers who prefer real human interaction. > > Over all my experience with Glassix is superb. I just feel confident to be able to do my job with the help of this platform. Glassix is a platform that truly sees the importance of communication and great use for any business that wants to improve their customer services. With this being said, It is vital to evaluate the specific needs and resource of one's business before making any decision. ----- ### "24/7 Availability of glassix" — 5.0/5 > **Crea Mae** | *15 June 2024* | Food & Beverages | Recommendation rating: 6.0/10 > > **Pros**: The AI operates round-the-clock, ensuring customers receive support any time they need it. This can significantly enhance customer satisfaction and reduce response times. > > **Cons**: While Glassix AI can handle many queries efficiently, it may struggle with very complex or nuanced issues, necessitating human intervention. This limitation can affect customer satisfaction if not managed properly. > > Overall, Glassix has significantly enhanced our customer service capabilities. The combination of efficient automation, 24/7 support, and insightful analytics has made a noticeable difference in our operations. The initial setup effort was worth it, and the ongoing benefits continue to positively impact our business. ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.com.sg/software/1052241/glassix?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/1052241/glassix) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | pt | | | pt-PT | | ----- ## Structured Data