---
description: Get detailed information about CallAI and how it can help you meet your business needs. Learn more about CallAI price, benefits, and disadvantages for businesses in Singapore.
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title: CallAI Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/33415/contact-center-quality-assurance/software) > [CallAI](/software/1051183/callai)

# CallAI

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> Automated solution that helps contact centers analyze agent and supervisor performance, analyze competitors, and product features.
> 
> Verdict: Rated **4.7/5** by 7 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses CallAI?

CallAI is a must-have for any contact center and businesses that conduct voice-based transactions, support, interviews, surveys, or consultations to analyze and optimize their conversations.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 7 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: GoVivace
- **Founded**: 2009

## Commercial Context

- **Starting Price**: US$49.99
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Linux (On-Premise)
- **Supported Languages**: English, French, Hindi, Portuguese, Spanish, Vietnamese
- **Available Countries**: Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Curaçao, Dominica and 44 more

## Features

- Activity Dashboard
- Agent Interface
- Automatic Transcription
- CRM
- Call Logging
- Call Monitoring
- Call Recording
- Call Scripting
- Caller ID
- Campaign Management
- Compliance Management
- Computer Telephony Integration
- Conversion Tracking
- Customer Experience Management
- Customer Surveys
- Employee Coaching Tools
- Feedback Management
- IVR
- KPI Monitoring
- Keyword Tracking
- Multi-Channel Communication
- Multiple Scoring Models
- Performance Metrics
- Productivity Analysis
- Quality Management
- Reporting/Analytics
- Sentiment Analysis
- Surveys & Feedback
- Third-Party Integrations

## Integrations (30 total)

- AzureDesk
- AzureSmart
- Gmail
- Google Ads
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- Salesforce B2B Commerce
- Salesforce CPQ & Billing
- Salesforce Commerce Cloud
- Salesforce Communications Cloud
- Salesforce Consumer Goods Cloud
- Salesforce Customer360
- Salesforce Desk

... and 15 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Contact Centre Quality Assurance Software](https://www.capterra.com.sg/directory/33415/contact-center-quality-assurance/software)

## Related Categories

- [Contact Centre Quality Assurance Software](https://www.capterra.com.sg/directory/33415/contact-center-quality-assurance/software)
- [Call Center Workforce Management Software](https://www.capterra.com.sg/directory/32607/call-center-workforce-management/software)
- [Call Centre Software](https://www.capterra.com.sg/directory/30007/call-center/software)
- [Call Tracking Software](https://www.capterra.com.sg/directory/30901/call-tracking/software)
- [Speech Analytics Software](https://www.capterra.com.sg/directory/32258/speech-analytics/software)

## Alternatives

1. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Ringover](https://www.capterra.com.sg/software/169627/ringover) — 4.7/5 (858 reviews)
3. [Convoso](https://www.capterra.com.sg/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews)
4. [Calabrio ONE](https://www.capterra.com.sg/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews)
5. [DialedIn CCaaS](https://www.capterra.com.sg/software/29589/callcenternow) — 4.8/5 (314 reviews)

## Reviews

### "Efficient for Contact Center" — 5.0/5

> **Edwin** | *29 May 2024* | Automotive | Recommendation rating: 10.0/10
> 
> **Pros**: Managing the daily calls was a challenging task that required a significant amount of time and resources. The constant need to monitor, evaluate, and provide feedback on each call put immense pressure on my in-house Quality Assurance (QA) team. To address these challenges, I turned to Govivace for their CallAI solution.

Govivace's CallAI proved to be the ideal solution I had been searching for. It significantly reduced the workload of my QA team by automating the call monitoring process. The advanced analytics provided by CallAI enabled real-time tracking of agent performance, identifying areas where individual agents were excelling and where they needed improvement.
> 
> **Cons**: CallAI is a perfect solution. We haven’t experienced any problems with them
> 
> The CallAI solution itself has been perfect for our needs, greatly improving our call center operations. Coupled with the dedicated support team, this collaboration has exceeded our expectations. I truly appreciate their hard work and dedication. Keep up the excellent work, Govivace team. Good luck with your future endeavors.

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### "Good Auto QA software" — 5.0/5

> **Brain** | *5 June 2024* | Real Estate | Recommendation rating: 9.0/10
> 
> **Pros**: Our QA team faced significant pressure to monitor, evaluate, and provide feedback on every calls in my center. I came across Govivace's CallAI solution which turned out to be the perfect solution. The burden on my QA team was significantly reduced by automating the call monitoring process. CallAI provides real-time tracking of agent performance, highlighting areas where individual agents performed well and identifying those had issues and needed improvement.
> 
> **Cons**: CallAI is a good automated QA and call analytics solution.
> 
> The CallAI solution is improving our call center operations. We appreciate the support provided by the Govivace team.

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### "CallAI platform from Govivace was the perfect answer to our challenges." — 4.0/5

> **Mark** | *15 June 2024* | Food & Beverages | Recommendation rating: 9.0/10
> 
> **Pros**: The solution has been flawlessly suited to our needs, markedly improving the operations of our call center. Combining their solution with their attentive support team has far exceeded our projections. We immensely appreciative of their efforts, and I offer my heartfelt wishes for their future success.
> 
> **Cons**: CallAI is a ideal solution. they are perfect
> 
> The solution has proven to be the perfect fit for our needs, substantially elevating the performance of our call center.

-----

### "Efficient for my contact center" — 4.0/5

> **Bravira** | *15 June 2024* | Food Production | Recommendation rating: 9.0/10
> 
> **Pros**: The CallAI technology emerged as the perfect solution we had been searching for. It markedly lessened the burden on our QA team by automating the call monitoring workflows.
> 
> **Cons**: Engineered for optimal efficiency in our contact center
> 
> The sophisticated analytics provided by CallAI facilitated real-time insights into agent performance, identifying both their strengths and areas needing development.

-----

### "Good solution for automating manual QA process" — 5.0/5

> **Danny** | *5 June 2024* | Real Estate | Recommendation rating: 9.0/10
> 
> **Pros**: CallAI solution automated our quality check process by monitoring calls, tracking of agent performance, highlighting areas where individual agents are good and identifying those were under performing.
> 
> **Cons**: Execellent Automated QA solution. They are perfect
> 
> The CallAI solution has significantly improved our quality. Great team support.

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## Links

- [View on Capterra](https://www.capterra.com.sg/software/1051183/callai)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10011014/CallAI/> |
| en-AE | <https://www.capterra.ae/software/1051183/callai> |
| en-AU | <https://www.capterra.com.au/software/1051183/callai> |
| en-CA | <https://www.capterra.ca/software/1051183/callai> |
| en-GB | <https://www.capterra.co.uk/software/1051183/callai> |
| en-IE | <https://www.capterra.ie/software/1051183/callai> |
| en-IL | <https://www.capterra.co.il/software/1051183/callai> |
| en-IN | <https://www.capterra.in/software/1051183/callai> |
| en-NZ | <https://www.capterra.co.nz/software/1051183/callai> |
| en-SG | <https://www.capterra.com.sg/software/1051183/callai> |
| en-ZA | <https://www.capterra.co.za/software/1051183/callai> |
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| pt | <https://www.capterra.com.br/software/1051183/callai> |
| pt-PT | <https://www.capterra.pt/software/1051183/callai> |

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