---
description: Get detailed information about SAAS First and how it can help you meet your business needs. Learn more about SAAS First price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SAAS First Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [SAAS First](/software/1049064/saas-first)

# SAAS First

Canonical: https://www.capterra.com.sg/software/1049064/saas-first

> Milly by SAAS First is an AI chatbot for SaaS SMEs, enhancing support with real-time, accurate responses \& 24/7 availability.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses SAAS First?

Small and medium online businesses, including SaaS and e-commerce.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: GBD Consulting and Services
- **Location**: Benfleet, UK
- **Founded**: 2019

## Commercial Context

- **Starting Price**: US$9.00
- **Pricing model**: Flat Rate (Free version available)
- **Target Audience**: 2–10, 11–50
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- AI Copilot
- AI/Machine Learning
- Activity Dashboard
- Activity Tracking
- Automated Responses
- Automated Routing
- CAN-SPAM Compliance
- CRM
- Campaign Analytics
- Campaign Scheduling
- Catalog Management
- Chat/Messaging
- Chatbot
- Contact Management
- Customer Database
- Customer Engagement
- Customer Segmentation
- Customer Support
- Customizable Branding
- Customizable Fields
- Data Import/Export
- Email Management
- Email Tracking
- Event Triggered Actions
- Full Text Search
- Geotargeting
- Inbox Management
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Management
- Lead Qualification
- Live Chat
- Mobile Optimization
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- Onboarding
- Pre-Configured Bot
- Process/Workflow Automation
- Reporting & Statistics
- Sales Pipeline Management
- Segmentation
- Subscriber Management
- Task Management
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Usage Tracking/Analytics
- WYSIWYG Editor

... and 1 more features

## Integrations (1 total)

- MillionVerifier

## Support Options

- Email/Help Desk
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Customer Service Software](https://www.capterra.com.sg/directory/22/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.capterra.com.sg/directory/22/customer-service/software)
- [Knowledge Base Software](https://www.capterra.com.sg/directory/32454/knowledge-base/software)
- [Customer Success Software](https://www.capterra.com.sg/directory/30961/customer-success/software)
- [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software)
- [Customer Support Software](https://www.capterra.com.sg/directory/32315/customer-support/software)

## Alternatives

1. [Tidio](https://www.capterra.com.sg/software/144040/tidio-chat) — 4.7/5 (590 reviews)
2. [ChatGPT](https://www.capterra.com.sg/software/1049484/chatgpt) — 4.4/5 (336 reviews)
3. [Chatbase](https://www.capterra.com.sg/software/1053300/chatbase) — 4.3/5 (73 reviews)
4. [Botsonic](https://www.capterra.com.sg/software/1061327/botsonic) — 4.8/5 (79 reviews)
5. [Wati](https://www.capterra.com.sg/software/204314/wati) — 4.6/5 (202 reviews)

## Reviews

### "AI-Powered Multichannel Marketing" — 5.0/5

> **Jayan** | *14 June 2024* | Computer Software | Recommendation rating: 9.0/10
> 
> **Pros**: what I liked most about SAAS first is its AI-driven responses and seamless multichannel marketing integration making campaigns highly efficient and targeted
> 
> **Cons**: what I liked least about SAAS First is that its advanced marketing features are only available in the higher-tier plans potentially limiting access for smaller businesses on a budget
> 
> working with SAAS First feels like utilizing a sophisticated all-in-one platform akin to the experience of contributing to open-source financial software projects such as Fineract or Mifos just as these open-source solutions democratize access to financial services by offering robust tools and flexibility, SAAS First democratizes effective marketing strategies with its AI-driven responses and seamless integration across multiple channels its like leveraging the collaborative spirit and innovation of open-source development to streamline and optimize marketing campaigns effectively

-----

### "Simple and Effective Customer Support Platform" — 5.0/5

> **Verified Reviewer** | *5 March 2026* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: Simple support platform. Easy ticket and email management. Clean dashboard. Helps teams respond to customer issues faster.
> 
> **Cons**: Some advanced features are limited. Customization options could be better. Reporting tools feel basic for larger support teams.
> 
> Good tool for managing customer support conversations. Easy to learn, organized ticket flow, and helpful for small to mid teams.

## Links

- [View on Capterra](https://www.capterra.com.sg/software/1049064/saas-first)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/1049064/saas-first> |
| de-AT | <https://www.capterra.at/software/1049064/saas-first> |
| de-CH | <https://www.capterra.ch/software/1049064/saas-first> |
| en | <https://www.capterra.com/p/10009033/SAAS-First/> |
| en-AE | <https://www.capterra.ae/software/1049064/saas-first> |
| en-AU | <https://www.capterra.com.au/software/1049064/saas-first> |
| en-CA | <https://www.capterra.ca/software/1049064/saas-first> |
| en-GB | <https://www.capterra.co.uk/software/1049064/saas-first> |
| en-IE | <https://www.capterra.ie/software/1049064/saas-first> |
| en-IL | <https://www.capterra.co.il/software/1049064/saas-first> |
| en-IN | <https://www.capterra.in/software/1049064/saas-first> |
| en-NZ | <https://www.capterra.co.nz/software/1049064/saas-first> |
| en-SG | <https://www.capterra.com.sg/software/1049064/saas-first> |
| en-ZA | <https://www.capterra.co.za/software/1049064/saas-first> |
| es | <https://www.capterra.es/software/1049064/saas-first> |
| es-AR | <https://www.capterra.com.ar/software/1049064/saas-first> |
| es-CL | <https://www.capterra.cl/software/1049064/saas-first> |
| es-CO | <https://www.capterra.co/software/1049064/saas-first> |
| es-CR | <https://www.capterra.co.cr/software/1049064/saas-first> |
| es-DO | <https://www.capterra.do/software/1049064/saas-first> |
| es-EC | <https://www.capterra.ec/software/1049064/saas-first> |
| es-MX | <https://www.capterra.mx/software/1049064/saas-first> |
| es-PA | <https://www.capterra.com.pa/software/1049064/saas-first> |
| es-PE | <https://www.capterra.pe/software/1049064/saas-first> |
| fr | <https://www.capterra.fr/software/1049064/saas-first> |
| fr-BE | <https://fr.capterra.be/software/1049064/saas-first> |
| fr-CA | <https://fr.capterra.ca/software/1049064/saas-first> |
| fr-LU | <https://www.capterra.lu/software/1049064/saas-first> |
| it | <https://www.capterra.it/software/1049064/saas-first> |
| nl | <https://www.capterra.nl/software/1049064/saas-first> |
| nl-BE | <https://www.capterra.be/software/1049064/saas-first> |
| pt | <https://www.capterra.com.br/software/1049064/saas-first> |
| pt-PT | <https://www.capterra.pt/software/1049064/saas-first> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra Singapore helps find the best business software. With software reviews, ratings, infographics, and the most comprehensive list of business software.","email":"info@capterra.com.sg","url":"https://www.capterra.com.sg/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.com.sg/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"SAAS First","description":"The AI-driven chatbot by SAAS First, is designed specifically for small to medium-sized SaaS companies. Milly streamlines customer support, learns from your content, and provides accurate, real-time responses. When activated, she manages all incoming chats and transfers unresolved queries to your team. By integrating Milly into your support strategy, you can enhance customer experience, reduce support team workload, provide 24/7 support, and improve response times.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e7949adb-8030-45de-bc55-9ea73e066329.jpeg","url":"https://www.capterra.com.sg/software/1049064/saas-first","@type":"SoftwareApplication","@id":"https://www.capterra.com.sg/software/1049064/saas-first#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":2},"offers":{"price":"9","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"FAQPage","@id":"https://www.capterra.com.sg/software/1049064/saas-first#faqs","mainEntity":[{"name":"What Is SAAS First?","@type":"Question","acceptedAnswer":{"text":"The AI-driven chatbot by SAAS First, is designed specifically for small to medium-sized SaaS companies. Milly streamlines customer support, learns from your content, and provides accurate, real-time responses. When activated, she manages all incoming chats and transfers unresolved queries to your team. By integrating Milly into your support strategy, you can enhance customer experience, reduce support team workload, provide 24/7 support, and improve response times.","@type":"Answer"}},{"name":"Who Uses SAAS First?","@type":"Question","acceptedAnswer":{"text":"Small and medium online businesses, including SaaS and e-commerce.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/22/customer-service/software","@type":"ListItem"},{"name":"SAAS First","position":3,"item":"/software/1049064/saas-first","@type":"ListItem"}],"@id":"https://www.capterra.com.sg/software/1049064/saas-first#breadcrumblist"}]}
</script>