---
description: Get detailed information about Callbox and how it can help you meet your business needs. Learn more about Callbox price, benefits, and disadvantages for businesses in Singapore.
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title: Callbox Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Cloud PBX Software](/directory/31102/cloud-pbx/software) > [Callbox](/software/1046395/callbox)

# Callbox

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> One AI-powered platform for business communications, Contact Center and customer experience.
> 
> Verdict: Rated **4.9/5** by 7 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Callbox?

Ideal for growing businesses, customer service teams and enterprises looking to centralize communications, increase productivity and deliver better customer experiences.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 7 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.9/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: L5 Networks

## Commercial Context

- **Starting Price**: R$34.00
- **Pricing model**: Per User
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Portuguese
- **Available Countries**: Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru, Portugal, Uruguay

## Features

- Activity Dashboard
- Activity/News Feed
- Audio Calls
- Automated Responses
- Calendar Management
- Call Center Management
- Call Logging
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transcription
- Caller ID
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Cost Analysis
- Customer Support
- Electronic Hand Raising
- Employee Database
- Employee Scheduling
- For Call Centers
- IVR
- Incident Management
- Labor Forecasting
- Live Chat
- Meeting Management
- Mobile Access
- Multi-Channel Communication
- Multi-User Collaboration
- Private Chat
- Proactive Chat
- Productivity Analysis
- Queue Management
- Real Time Screen Sharing
- Real-Time Chat
- Real-time Consumer-facing Chat
- Recording
- SMS Messaging
- Self Service Portal
- Service Level Agreement (SLA) Management
- Transcripts/Chat History
- Two Way Audio & Video
- Two-Way Audio & Video
- Usage Tracking/Analytics
- Video Conferencing
- Virtual Extensions

... and 41 more features

## Integrations (15 total)

- Bitrix24
- Dynamics TMS
- Fleeg
- Google Voice
- Google Workspace
- HubSpot CRM
- HubSpot Sales Hub
- HubSpot Service Hub
- Instagram
- Messenger
- Microsoft Teams
- Pipedrive
- RD Station
- ServiceNow
- Telegram

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Cloud PBX Software](https://www.capterra.com.sg/directory/31102/cloud-pbx/software)

## Related Categories

- [Cloud PBX Software](https://www.capterra.com.sg/directory/31102/cloud-pbx/software)
- [Service Desk Software](https://www.capterra.com.sg/directory/31027/service-desk/software)
- [Unified Communications Software](https://www.capterra.com.sg/directory/31035/unified-communications/software)
- [Live Chat Software](https://www.capterra.com.sg/directory/30797/live-chat/software)
- [Cloud Communication Platforms](https://www.capterra.com.sg/directory/31362/cloud-communication-platform/software)

## Alternatives

1. [Bitrix24](https://www.capterra.com.sg/software/113540/bitrix24) — 4.2/5 (1001 reviews)
2. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1787 reviews)
3. [3CX](https://www.capterra.com.sg/software/158704/3cx) — 4.4/5 (467 reviews)
4. [3C Plus](https://www.capterra.com.sg/software/219652/3c-plus) (0 reviews)
5. [GoTo Connect](https://www.capterra.com.sg/software/163604/GoTo-Connect) — 4.5/5 (671 reviews)

## Reviews

### "Avaliação Callbox" — 5.0/5

> **Andre** | *13 November 2023* | Construction | Recommendation rating: 10.0/10
> 
> **Pros**: - Implantação do sistema na Companhia, que substituiu outra solução de mercado, foi rápida e não causou nenhuma interrupção no serviço de telefonia;
- A gestão dos recursos do sistema, através do painel de controle, é eficiente;
- O Callbox possui integração com o Teams e com ferramentas de CRM;
- As recepcionistas dos stands e escritórios possuem acesso a visualização do uso dos ramais da localidade, o que facilita a transferência de chamadas.
> 
> **Cons**: Não foram encontrados pontos negativos no uso do Callbox.
> 
> A contratação do Callbox foi importante para a Companhia em diversos aspectos.
Além das funcionalidades que não possuíamos no sistema anterior, como integração com o CRM e com o Teams, foi possível reduzirmos os custos de telefonia em mais de 50%. A gestão das linhas telefonicas e dos ramais também ficou mais eficiente.
Além disso, a L5 possui uma área de CS que realmente se preocupa com o cliente e que não mede esforços para viabilizar um projeto ou resolver possíveis problemas.

-----

### "Avaliação de Usuário" — 4.0/5

> **Luciana** | *27 November 2023* | Information Services | Recommendation rating: 9.0/10
> 
> **Pros**: \* Relatorios
\* Monitoramento 
\* intuitivo
> 
> **Cons**: \* Sensibilidade da interna..qq oscilações compromete o desempenho do atendente

\* A ferramenta nao tem arvores de classificação travada por produto.. isso gera um retrabalho enorme no final do mes pra ajustar
Ainda na classificação o % de classificação de chamadas eh baixo.. pois nao eh obrigatório.
> 
> Gosto muito da ferramenta call box.. eh uma ferramenta facil de manusear...
Mas acredito que podemos aproximar relacionamento para conhecer as novas funcionalidades e trazer novas experiências para o cliente.

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### "Callbox a ferramenta fácil para seu negócio" — 5.0/5

> **Jefferson** | *30 October 2023* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: Facilidade em configurar e suporte sempre disponível para auxiliar quando necessário.
> 
> **Cons**: Otimizar layout das telas administrativas/configuração
> 
> Em geral, de todas as aexperiências que tive é uma ferramenta que facilida o dia a dia de qualquer tipo de operação, facilidade e acessibilidade em desenvolver e criar conforme ser negócio precisa, caso não tenha a funcionalidade possuimos aberturas para buscar melhorias em conjunto com o time da L5

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### "Avaliação Callbox Grupo Bem" — 5.0/5

> **Djael David** | *30 October 2023* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Suporte e facilidade de contato com gerentes para resolver situações criticas
> 
> **Cons**: Retorno de informações em algumas questões criticas

-----

### "Avaliação Callbox" — 5.0/5

> **Vinicius** | *26 September 2023* | Banking | Recommendation rating: 10.0/10
> 
> **Pros**: O que mais gosto no callbox é a facilidade no uso e administração, busca de relatórios e gravações tudo no mesmo portal, fora as diversas possibilidade de uso de softphone instalado, web, via api Google Workspace, entre outras.
> 
> **Cons**: Não há nada que eu não goste na aplicação callbox neste momento.
> 
> Hoje sou responsavel técnico do Software Cloud PBX, faço a administração de 550 ramais administrativos, atuo com esta ferramenta desde 2018.

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## Links

- [View on Capterra](https://www.capterra.com.sg/software/1046395/callbox)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10007292/Callbox/> |
| en-AE | <https://www.capterra.ae/software/1046395/callbox> |
| en-AU | <https://www.capterra.com.au/software/1046395/callbox> |
| en-CA | <https://www.capterra.ca/software/1046395/callbox> |
| en-GB | <https://www.capterra.co.uk/software/1046395/callbox> |
| en-IE | <https://www.capterra.ie/software/1046395/callbox> |
| en-IL | <https://www.capterra.co.il/software/1046395/callbox> |
| en-IN | <https://www.capterra.in/software/1046395/callbox> |
| en-NZ | <https://www.capterra.co.nz/software/1046395/callbox> |
| en-SG | <https://www.capterra.com.sg/software/1046395/callbox> |
| en-ZA | <https://www.capterra.co.za/software/1046395/callbox> |
| pt | <https://www.capterra.com.br/software/1046395/callbox> |
| pt-PT | <https://www.capterra.pt/software/1046395/callbox> |

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