What Is ChatPulse?

Cloud-based solution that leverages natural language processing to identify insights into sentiment and emotions across Slack.

Who Uses ChatPulse?

Human Resources Customer Success Customer Engagement

ChatPulse Software - 1
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Reviews of ChatPulse

Average score

Overall
4.8
Ease of Use
4.7
Customer Service
4.4
Features
4.6
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
76%
4
24%
Brian
Brian
Digital Marketing Specialist in US
Verified LinkedIn User
Consumer Goods, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

More fast in communication that requires faster response.

5.0 2 months ago

Comments: In conveyance of direct and fast messages on chat formats it has greatly worked. Communication channel within and outside of the organization.

Pros:

The chat templates have a variety of features to use on the chat bot Different language options to select from as well.

Cons:

I have liked it it delivers fast messages on time. Not complicated.

Emily
Emily
Web Publisher in US
Verified LinkedIn User
Dairy, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Good integration with slack

5.0 2 weeks ago New

Comments: a good experience where communication has improved since the integration with chatpulse was made

Pros:

its integration of chatpulse with slack is very simple and there is already chatpulse is in charge of measuring emotions when we communicate through chat and it does its job of analyzing very well, giving a real-time report on how each person's mood is one of the members, is a very informative and innovative platform to find out what the mood of people is like and avoid possible labor clashes

Cons:

Its operation is correct. The only thing I would like to improve is that it could be integrated with other platforms.

Henry
Henry
psychology in US
Verified LinkedIn User
Nonprofit Organization Management, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

works well on feelings

4.0 3 weeks ago New

Pros:

Actually, there are days when the state of mind is not the same as everyone else due to personal problems that can affect work performance, to which, with chatpulse, an analysis of emotions is carried out through the text that it analyzes at the time of writing and thus not allowing emotions can affect job performance

Cons:

chatpulse is a platform that works well, sometimes I had noticed that it got stuck but I realized it was my cell phone so everything was perfect with chatpulse

Verified Reviewer
Verified LinkedIn User
Management Consulting, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

ChatPulse - AI Driven employee sentiment analysis tool

4.0 2 months ago

Comments: Overall experience with ChatPulse is very decent. In my opinion ChatPulse is most reliable, secure, and scalable for businesses of all sizes.

Pros:

ChatPulse is an AI-powered chatbot platform that enables businesses understand the sentiment of the employees, including Work-Life Balance, Management, Pay and Benefits, Leave polices, and Learning Opportunities with the detailed dashboard. Best part of this tool is the sentiment and keyword trends analysis, this helps the business to visualize the sentiment and increase the employee engagement. A comprehensive analytics report about the sentiment, employee engagement, interactions, and outliers are very insightful to fine tune the business. Scalability of this application is the key unique feature of this tool.

Cons:

Only con I would say is this is restricted to the Slack Messaging platform only. ChatPulse should expand its support to the other collaboration applications like, mattermost, WhatsApp, Facebook Messenger, and teams, etc., ChatPulse lacks in the mobile application support, it cannot be accessed anytime on any device.

Leo
Leo
business administrator in US
Verified LinkedIn User
Textiles, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Strengthens and helps closer communication

5.0 3 weeks ago New

Pros:

The analysis that allows to measure the positive or negative emotions of the members that are linked to Chatpulse evolves the way of having a closer communication because it makes it more precise when understanding how the person's emotion is, its analysis is relevant so that the performance obtained at work is the commitment obtained by the person

Cons:

It only has integration with Slack, it would be nice if it had more options