15 years helping Singaporean businesses
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What Is ChatPulse?

Cloud-based solution that leverages natural language processing to identify insights into sentiment and emotions across Slack.

Who Uses ChatPulse?

Human Resources Customer Success Customer Engagement

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Reviews of ChatPulse

Average score

Overall
4.8
Ease of Use
4.8
Customer Service
4.7
Features
4.7
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
82%
4
17%
3
1%
Ruth
Ruth
Budget Analsyt in US
Verified LinkedIn User
Automotive, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

ChatPulse Is a Great Tool for Detecting and Analyzing Moods and Emotions at the Workplace

5.0 7 months ago

Comments: I have been having an incredible experience with ChatPulse.
ChatPulse is the best.

Pros:

I am impressed by the capabilities of ChatPulse because it allows us to get realtime insights at the workplace. ChatPulse is reliable and easy to use. ChatPulse has the best support team.

Cons:

Everything about ChatPulse has been incredible since we started using it. I have zero complains.

Kayci
Vet Assistant in Kenya
Veterinary, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

ChatPulse gets you into the mood

5.0 7 months ago

Comments: I have engaged it while on follow up with our clients to understand whether we delivered satisfaction or not, to understand what their feelings are in terms of our service delivery. Internally, it definitely helps know where colleagues and management are on matters performance and conducive working atmosphere.

Pros:

Ive come to love this software for the amazing features it has which help with data mining, feedback comprehension, client insights as well as present mood of colleagues. It helps with reading moods!

Cons:

For me its a 10/10 solution! Perfect for processing conversations, feedback, insights, mood and data, be it internally or from external sources. No negatives here.

Verified Reviewer
Verified LinkedIn User
Real Estate, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Chatpulse - A robust solution for dynamic business

3.0 7 months ago

Pros:

With its intuitive drag-and-drop interface and sophisticated conversational AI engine, Chatpulse's chatbots can comprehend natural language and offer tailored responses. It functions well with various CRM applications and sends out performance reports and analytics on a regular basis. In short, It is definitely one of its kind.

Cons:

People who are new to technology may find the learning curve to be steep and time-consuming.

Collins
Sales Associate in Kenya
Hospitality, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

What harmonious communication is all about!

5.0 7 months ago

Comments: Its been great in so far as helping me relate with colleagues and clients better. Enables me understand feedback, communication, chats much much better thanks to its outstanding natural language processing capabilities. It's brought! about harmony in engagement like wow!

Pros:

Definitely i love its ability to enable harmonious engagement and communication. The role it plays in helping people within and without understand each other better.

Cons:

For sure so far i haven't encountered downsides with this platform. It is an amazing communication solution. Quite outstanding.

Lawrence
Lawrence
Software Engeneer in Kenya
Verified LinkedIn User
Investment Management, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Helps Understand the Mood of The Conversation

5.0 9 months ago

Comments: We use the tool for sentimental analysis. With the use of the tool we have been able to achieve a good reaction and customize direct customer relation. From a text we are able to tell how the customer feels about our services and products.

Pros:

What's best with the tool is that it helps you to understand if the message is positive, negative or neutral. It helps to read messages and feedback across all the different channels . Once the text are analysed, you are able to address the negative messages , and understand what you are doing wrong.

Cons:

Offers the excellent opportunity to understand what customer say about your product.