---
description: Get detailed information about HGEM and how it can help you meet your business needs. Learn more about HGEM price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: HGEM Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [HGEM](/software/1040545/hgem)

# HGEM

Canonical: https://www.capterra.com.sg/software/1040545/hgem

> HGEM: AI-powered guest experience management for hospitality. Know what to fix, where, and whether it worked across every venue.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses HGEM?

Multi-site hospitality operators including restaurant groups, hotel chains, pub companies and QSR brands looking to measure, manage and improve guest experience across all venues.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: HGEM

## Commercial Context

- **Starting Price**: £20.00
- **Pricing model**: Usage Based (Free Trial)
- **Pricing Details**: Products are priced per site per month. Mystery Guest audits are priced per audit.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- Customizable Templates
- Dashboard
- Data Visualization
- Feedback Management
- Multi-Channel Data Collection
- NPS Survey Structure
- Negative Feedback Management
- Reporting/Analytics
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis

## Integrations (16 total)

- Airship
- Booking.com for Business
- Deliveroo
- Facebook Business Suite
- Fourth
- Freshdesk
- Google Marketing Platform
- Google My Business Pro Services
- Google My Business Review Manager
- ResDiary
- Sprout Social
- TOGGLE
- Trail
- Yext
- Zendesk Suite

... and 1 more integrations

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Customer Experience Software](https://www.capterra.com.sg/directory/30671/customer-experience/software)

## Alternatives

1. [SurveyMonkey](https://www.capterra.com.sg/software/32728/surveymonkey) — 4.6/5 (10496 reviews)
2. [Trustpilot](https://www.capterra.com.sg/software/169618/trustpilot) — 4.5/5 (1205 reviews)
3. [Broadly](https://www.capterra.com.sg/software/161326/broadly-reviews) — 4.8/5 (336 reviews)
4. [Experience.com](https://www.capterra.com.sg/software/178112/socialsurvey) — 4.7/5 (89 reviews)
5. [Weave](https://www.capterra.com.sg/software/141842/weave) — 4.3/5 (673 reviews)

## Reviews

### "A Bullseye for Guest Insights" — 5.0/5

> **Matthew** | *17 July 2026* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: HGEM provides a clear and accessible way of analysing guest feedback and identifying trends. The reporting is easy to navigate, and the ability to drill into comments and performance metrics helps support operational decision-making and continuous improvement across venues.
> 
> **Cons**: As someone who frequently works from an iPad, I find the mobile and tablet experience less user-friendly than the desktop version. Filters can be difficult to select, some reports require resizing or extra navigation to view properly, and analysing data on a smaller screen can be more time-consuming. Improvements to the mobile/iPad experience and overall responsiveness of the platform would make it much easier to access insights on the go.
> 
> Overall, my experience with HGEM has been positive. It is a useful tool for understanding guest sentiment, tracking performance, and identifying opportunities for improvement. The platform is user-friendly and provides valuable insights that help teams focus on delivering a better guest experience. The Hub by HGEM has become part of my morning ritual and routine and is an important part of our guest feedback process.

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### "A great relationship" — 5.0/5

> **Dan** | *21 July 2026* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: The personal support we receive, and how HGEM are always open to trying new developments and changes, we also appreciate their expert opinion.
> 
> **Cons**: The hub platform can be tricky to navigate sometimes, with it not always being obvious how i find a number that I need.
> 
> A really great 121 relationship we have with HGEM, I enjoy working with everyone there and they have really supported us on our customer experience journey.

## Links

- [View on Capterra](https://www.capterra.com.sg/software/1040545/hgem)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10003064/HGEM/> |
| en-AE | <https://www.capterra.ae/software/1040545/hgem> |
| en-AU | <https://www.capterra.com.au/software/1040545/hgem> |
| en-CA | <https://www.capterra.ca/software/1040545/hgem> |
| en-GB | <https://www.capterra.co.uk/software/1040545/hgem> |
| en-IE | <https://www.capterra.ie/software/1040545/hgem> |
| en-IL | <https://www.capterra.co.il/software/1040545/hgem> |
| en-IN | <https://www.capterra.in/software/1040545/hgem> |
| en-NZ | <https://www.capterra.co.nz/software/1040545/hgem> |
| en-SG | <https://www.capterra.com.sg/software/1040545/hgem> |
| en-ZA | <https://www.capterra.co.za/software/1040545/hgem> |

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