---
description: Get detailed information about Process Shepherd and how it can help you meet your business needs. Learn more about Process Shepherd price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Process Shepherd Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Business Process Management Software](/directory/30010/business-process-management/software) > [Process Shepherd](/software/1038139/process-shepherd)

# Process Shepherd

Canonical: https://www.capterra.com.sg/software/1038139/process-shepherd

> Process Shepherd: AI decision trees for contact centers. Reduce onboarding 80%, handling time 30%. Ensures compliance. Free trial.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Process Shepherd?

Helpdesks, Contact Centers and BPOs

## About the vendor

- **Company**: Process Shepherd

## Commercial Context

- **Starting Price**: US$20.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: $20 per user per month all features included.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- Access Controls/Permissions
- Business Process Automation
- Drag & Drop
- No-Code
- Process Modeling & Designing
- Reporting/Analytics
- Third-Party Integrations
- Workflow Management

## Integrations (11 total)

- Aircall
- Asterisk
- Freshdesk
- Freshdesk Omni
- GENESYS
- HubSpot Service Hub
- Twilio Flex
- VICIdial
- Zendesk Suite
- Zendesk Talk
- Zoho Desk

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [Business Process Management Software](https://www.capterra.com.sg/directory/30010/business-process-management/software)

## Alternatives

1. [Zapier](https://www.capterra.com.sg/software/130182/zapier) — 4.7/5 (3043 reviews)
2. [Albato](https://www.capterra.com.sg/software/1011434/albato) — 4.8/5 (403 reviews)
3. [Visio](https://www.capterra.com.sg/software/201133/visio) — 4.5/5 (3279 reviews)
4. [Lucidchart](https://www.capterra.com.sg/software/146136/lucidchart) — 4.5/5 (2247 reviews)
5. [Asana](https://www.capterra.com.sg/software/120550/asana-pm) — 4.5/5 (13547 reviews)

## Links

- [View on Capterra](https://www.capterra.com.sg/software/1038139/process-shepherd)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/276804/Process-Shepherd/> |
| en-AE | <https://www.capterra.ae/software/1038139/process-shepherd> |
| en-AU | <https://www.capterra.com.au/software/1038139/process-shepherd> |
| en-CA | <https://www.capterra.ca/software/1038139/process-shepherd> |
| en-GB | <https://www.capterra.co.uk/software/1038139/process-shepherd> |
| en-IE | <https://www.capterra.ie/software/1038139/process-shepherd> |
| en-IL | <https://www.capterra.co.il/software/1038139/process-shepherd> |
| en-IN | <https://www.capterra.in/software/1038139/process-shepherd> |
| en-NZ | <https://www.capterra.co.nz/software/1038139/process-shepherd> |
| en-SG | <https://www.capterra.com.sg/software/1038139/process-shepherd> |
| en-ZA | <https://www.capterra.co.za/software/1038139/process-shepherd> |

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