---
description: Get detailed information about IrisCX and how it can help you meet your business needs. Learn more about IrisCX price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: IrisCX Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Journey Mapping Tools](/directory/31537/customer-journey-mapping-tools/software) > [IrisCX](/software/1037762/iriscx)

# IrisCX

Canonical: https://www.capterra.com.sg/software/1037762/iriscx

> A customer interaction platform that helps businesses provide virtual client support and generate insights about customer behavior.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses IrisCX?

Designed for enterprise home product companies, this smart video platform helps companies provide live or self-guided support to consumers and receive behavioral insights from their sessions.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support |  | Based on overall reviews |
| Value for Money |  | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: IrisCX
- **Founded**: 2018

## Commercial Context

- **Pricing Details**: Contact IrisCX for pricing details.
- **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop)
- **Supported Languages**: English, French, Spanish
- **Available Countries**: Albania, American Samoa, Andorra, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bolivia, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria and 105 more

## Features

- Activity Tracking
- Alerts/Notifications
- Behavioral Analytics
- Collaboration Tools
- Compliance Management
- Customer Database
- Customer Experience Management
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Diagnostic Tools
- Feedback Management
- Image Capture
- Mobile Access
- NPS Survey Structure
- Negative Feedback Management
- Performance Metrics
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Screen Sharing
- Session Recording
- Survey/Poll Management
- Surveys & Feedback
- Unattended Access

## Integrations (2 total)

- Squarespace
- Tableau

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)

## Category

- [Customer Journey Mapping Tools](https://www.capterra.com.sg/directory/31537/customer-journey-mapping-tools/software)

## Related Categories

- [Customer Journey Mapping Tools](https://www.capterra.com.sg/directory/31537/customer-journey-mapping-tools/software)
- [Inspection Software](https://www.capterra.com.sg/directory/30117/inspection/software)
- [Remote Support Software](https://www.capterra.com.sg/directory/30928/remote-support/software)
- [Customer Experience Software](https://www.capterra.com.sg/directory/30671/customer-experience/software)

## Alternatives

1. [Hotjar](https://www.capterra.com.sg/software/163516/hotjar) — 4.6/5 (539 reviews)
2. [Indeemo](https://www.capterra.com.sg/software/205445/indeemo) — 4.8/5 (45 reviews)
3. [Mailchimp](https://www.capterra.com.sg/software/110228/mailchimp) — 4.5/5 (17572 reviews)
4. [Lucky Orange](https://www.capterra.com.sg/software/150695/lucky-orange) — 4.7/5 (260 reviews)
5. [cxomni](https://www.capterra.com.sg/software/184137/cx-omni-cxm-cloud) — 4.7/5 (7 reviews)

## Reviews

### "Review of IrisCX" — 5.0/5

> **SAROJBEN** | *25 June 2024* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: I love the useful reporting tools and statistics that are available for users as well as its ability to generate sales reports for different periods.
> 
> **Cons**: What I like least is its inability to communicate effective with external sources, such as linking forms together or ongoing email communications between parties.

## Links

- [View on Capterra](https://www.capterra.com.sg/software/1037762/iriscx)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/276316/IrisCX/> |
| en-AE | <https://www.capterra.ae/software/1037762/iriscx> |
| en-AU | <https://www.capterra.com.au/software/1037762/iriscx> |
| en-CA | <https://www.capterra.ca/software/1037762/iriscx> |
| en-GB | <https://www.capterra.co.uk/software/1037762/iriscx> |
| en-IE | <https://www.capterra.ie/software/1037762/iriscx> |
| en-IL | <https://www.capterra.co.il/software/1037762/iriscx> |
| en-IN | <https://www.capterra.in/software/1037762/iriscx> |
| en-NZ | <https://www.capterra.co.nz/software/1037762/iriscx> |
| en-SG | <https://www.capterra.com.sg/software/1037762/iriscx> |
| en-ZA | <https://www.capterra.co.za/software/1037762/iriscx> |

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