---
description: Get detailed information about Virtual Contact Center (VCC) and how it can help you meet your business needs. Learn more about Virtual Contact Center (VCC) price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Virtual Contact Center (VCC) Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/32315/customer-support/software) > [Virtual Contact Center (VCC)](/software/1036619/virtual-contact-center-vcc)

# Virtual Contact Center (VCC)

Canonical: https://www.capterra.com.sg/software/1036619/virtual-contact-center-vcc

> Cloud-based contact center software for multi-channel communication with support for inbound and outbound calling, SMS, email and chat.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: Verizon
- **Founded**: 2009

## Commercial Context

- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Automated Routing
- Automatic Call Distribution
- Call Routing
- Chatbot
- Computer Telephony Integration
- Multi-Channel Communication
- Quality Management
- Reporting/Analytics
- Workforce Management

## Category

- [Customer Support Software](https://www.capterra.com.sg/directory/32315/customer-support/software)

## Related Categories

- [Customer Support Software](https://www.capterra.com.sg/directory/32315/customer-support/software)
- [IVR Software](https://www.capterra.com.sg/directory/30231/ivr/software)
- [Contact Centre Software](https://www.capterra.com.sg/directory/32035/contact-center/software)
- [Call Centre Software](https://www.capterra.com.sg/directory/30007/call-center/software)

## Alternatives

1. [Zoho Desk](https://www.capterra.com.sg/software/169505/zoho-desk) — 4.5/5 (2211 reviews)
2. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [SanCCS](https://www.capterra.com.sg/software/1020456/sanccs) — 5.0/5 (6 reviews)
4. [Zendesk Suite](https://www.capterra.com.sg/software/164283/zendesk) — 4.4/5 (4072 reviews)
5. [CXone Mpower](https://www.capterra.com.sg/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews)

## Links

- [View on Capterra](https://www.capterra.com.sg/software/1036619/virtual-contact-center-vcc)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/274835/Virtual-Contact-Center-VCC/> |
| en-AE | <https://www.capterra.ae/software/1036619/virtual-contact-center-vcc> |
| en-AU | <https://www.capterra.com.au/software/1036619/virtual-contact-center-vcc> |
| en-CA | <https://www.capterra.ca/software/1036619/virtual-contact-center-vcc> |
| en-GB | <https://www.capterra.co.uk/software/1036619/virtual-contact-center-vcc> |
| en-IE | <https://www.capterra.ie/software/1036619/virtual-contact-center-vcc> |
| en-IL | <https://www.capterra.co.il/software/1036619/virtual-contact-center-vcc> |
| en-IN | <https://www.capterra.in/software/1036619/virtual-contact-center-vcc> |
| en-NZ | <https://www.capterra.co.nz/software/1036619/virtual-contact-center-vcc> |
| en-SG | <https://www.capterra.com.sg/software/1036619/virtual-contact-center-vcc> |
| en-ZA | <https://www.capterra.co.za/software/1036619/virtual-contact-center-vcc> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra Singapore helps find the best business software. With software reviews, ratings, infographics, and the most comprehensive list of business software.","email":"info@capterra.com.sg","url":"https://www.capterra.com.sg/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.com.sg/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"Virtual Contact Center (VCC)","description":"Cloud-based contact center software for multi-channel communication with support for inbound and outbound calling, SMS, email, and chat. Verizon's Virtual Contact Center (VCC) is designed to be flexible and scalable, allowing businesses to respond to changing demand.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/c1e4642e-07b2-4b05-a0c5-6b9e34a834ed.png","url":"https://www.capterra.com.sg/software/1036619/virtual-contact-center-vcc","@id":"https://www.capterra.com.sg/software/1036619/virtual-contact-center-vcc#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"applicationCategory":"BusinessApplication","operatingSystem":"Cloud"},{"@id":"https://www.capterra.com.sg/software/1036619/virtual-contact-center-vcc#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is Virtual Contact Center (VCC)?","@type":"Question","acceptedAnswer":{"text":"Cloud-based contact center software for multi-channel communication with support for inbound and outbound calling, SMS, email, and chat. Verizon's Virtual Contact Center (VCC) is designed to be flexible and scalable, allowing businesses to respond to changing demand.","@type":"Answer"}}]},{"@id":"https://www.capterra.com.sg/software/1036619/virtual-contact-center-vcc#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Support Software","position":2,"item":"/directory/32315/customer-support/software","@type":"ListItem"},{"name":"Virtual Contact Center (VCC)","position":3,"item":"/software/1036619/virtual-contact-center-vcc","@type":"ListItem"}]}]}
</script>